Erma Jo Granados-Smith

ac2s7b@r.postjobfree.com

702-***-****

*** ******** ****** *** ***** NV, 89110

With over ten years of office experience, including management, I am seeking a fulltime position with a company where I can utilize my current skills and be a valued team member while helping to set and achieve company goals.

WORK EXPERIENCE:

Receptionist

The Jimmerson Law Firm P.C.-Las Vegas, NV June 2017 to Current

oGreeted guests, answer calls and transfer calls to proper extensions

oSend out all incoming emails to the appropriate lawyers/paralegals

oClean lobby, open and close office each day

oUpdate client contacts

oReturn telephone calls for lawyers and paralegals

oConfirm with courts for hearings

oData entry, run slips and E file

oOrder upcoming flower, plants and gift baskets for any upcoming event birthdays, anniversary etc

Receptionist/Business Services Outreach Advocate

Three Square-Las Vegas, NV September 2014 to May 2017

oGreeted guests while answering questions that they may have had

oHandled a multiple phone line system

oOrganized corporate meetings and special events

oKept the front office clean and organized

oOrganized food pantry and food drives

oWhen shorthanded, would drive trucks to help deliver produce, across the valley

Receptionist

Las Vegas Urban League-Las Vegas, NV January 2013 to June 2014

oGreeted guests while answering questions that they may have had

oHandled a multiple phone live system

oKept the front office clean and organized

oHelped with senior citizens through Project Reach

oProvided customer service within the company where else is needed

Case Manager/Administrative Assistant/AP Clerk

Salvation Army-Las Vegas, NV December 2006 to January 2013

oServing the community with food & essentials for their families daily (apartments, libraries, clothes and goodwill locations.)

oSupervised volunteers, (CWEP workers), staff and monitor front office

oDaily data entry

oAssisted in corporate meetings and special events

oHandled heavy phone lines

oPlanned daily meetings

oGreeted guests while answering questions that they may have had

oHandled all Accounts Payable/Receivable

oIncreased office organization by developing more efficient filing system

oAssisted within other areas of the company when needed

EDUCATION:

Aptos High School-General studies, graduated 1980

Cabrillo Community College-General studies 1982 to 1983

SKILLS:

oEMR systems

o10 Key by Touch

o35 WPM

oBilingual

oOrganized

oMicrosoft programs

oExcel

oDependable

oCustomer service

REFERENCES:

Derrell Robinson 702-***-**** My Driver- co-worker

DeWayne McCoy: 702-***-**** previous manager

Dan Williams: 702-***-**** previous manager

Paul Birch 702-***-**** Co-worker Manager

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