Manager Customer Service
Resume:
Erma Jo Granados-Smith
********.****@*****.***
*** ******** ****** *** ***** NV, 89110
With over ten years of office experience, including management, I am seeking a fulltime position with a company where I can utilize my current skills and be a valued team member while helping to set and achieve company goals.
WORK EXPERIENCE:
Receptionist
The Jimmerson Law Firm P.C.-Las Vegas, NV June 2017 to Current
oGreeted guests, answer calls and transfer calls to proper extensions
oSend out all incoming emails to the appropriate lawyers/paralegals
oClean lobby, open and close office each day
oUpdate client contacts
oReturn telephone calls for lawyers and paralegals
oConfirm with courts for hearings
oData entry, run slips and E file
oOrder upcoming flower, plants and gift baskets for any upcoming event birthdays, anniversary etc
Receptionist/Business Services Outreach Advocate
Three Square-Las Vegas, NV September 2014 to May 2017
oGreeted guests while answering questions that they may have had
oHandled a multiple phone line system
oOrganized corporate meetings and special events
oKept the front office clean and organized
oOrganized food pantry and food drives
oWhen shorthanded, would drive trucks to help deliver produce, across the valley
Receptionist
Las Vegas Urban League-Las Vegas, NV January 2013 to June 2014
oGreeted guests while answering questions that they may have had
oHandled a multiple phone live system
oKept the front office clean and organized
oHelped with senior citizens through Project Reach
oProvided customer service within the company where else is needed
Case Manager/Administrative Assistant/AP Clerk
Salvation Army-Las Vegas, NV December 2006 to January 2013
oServing the community with food & essentials for their families daily (apartments, libraries, clothes and goodwill locations.)
oSupervised volunteers, (CWEP workers), staff and monitor front office
oDaily data entry
oAssisted in corporate meetings and special events
oHandled heavy phone lines
oPlanned daily meetings
oGreeted guests while answering questions that they may have had
oHandled all Accounts Payable/Receivable
oIncreased office organization by developing more efficient filing system
oAssisted within other areas of the company when needed
EDUCATION:
Aptos High School-General studies, graduated 1980
Cabrillo Community College-General studies 1982 to 1983
SKILLS:
oEMR systems
o10 Key by Touch
o35 WPM
oBilingual
oOrganized
oMicrosoft programs
oExcel
oDependable
oCustomer service
REFERENCES:
Derrell Robinson 702-***-**** My Driver- co-worker
DeWayne McCoy: 702-***-**** previous manager
Dan Williams: 702-***-**** previous manager
Paul Birch 702-***-**** Co-worker Manager
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