Customer Service Quality Control

Susan Burns

*** **** *** ******

Calhoun GA *****

678-***-****

*************@*****.***

EDUCATION

Gordon Central High School Calhoun, GA

GED January 1992

RELEVANT SKILLS AND KNOWLEDGE

Human Relation Skills

Organization Skills

Keyboarding Skills

Working knowledge of computer software programs such as: UDM, USF, Mainframe, Lotus Notes, Microsoft Excel, People Soft, MRO EZ Entry

EXPERIENCE

Shaw Industries, Inc. Plant D5/D4, Calhoun GA

Supply Room Clerk April 2010 – Present

I performed a daily inventory to make sure that all the parts are in stock and the machines remain in operation.

I manage the daily shipments (UPS & Fedex), for three buildings while and making sure that the department personnel are notified of shipments and deliveries.

I manage parts for all the personnel and maintenance employee.

I served as Backup for Supply Clerk D7 and Supply Lead. I took over D4 inventory and parts after the merge of that supply room.

I worked and placed orders for parts in the people soft program..

Shaw Industries, Inc. Plant 7G Calhoun, GA

Clerk-Production Planning January 2005-April 2010

Check for new orders on Customer Service using Shaw Web.

I worked and made sure orders were processed in Units demand system.

I update yarn per daily schedule for the tufting machines on mainframe.

I inventoried and placed orders on Ariba system for tufted rug labels.

I complete orders over the binding and tape for the rugs making sure inventory was always there for the various rugs.

I received the incoming trailers checking the inventory was correct per trailer. I made sure any missing or unreadable tickets and labels were replaced and ready before unloading to be dyed and processed

I worked with and served as a backup for production planner scheduling.

Shaw Industries, Inc Plant 18 Dalton, GA

Inventory Cycle Control January 2003-December 2004

I order and tile for hard surface area.

I preformed cycle counts on inventory making sure it was correct with the mainframe count. I made the necessary corrections on locations.

I received goods and inventory into passport and made sure billing was correct and billed to the correct locations.

Dixie Group then Order Processor/Samples Calhoun, Ga

Order Processor January 2000-December 2002

I processed orders for customers and for cut to be processed at cutting table.

I checked the customers order to make sure orders were correct before they were processed to be shipped..

I was responsible for preparing and shipping orders and ready for customers and vendors. I made sure all orders were correct and ready to go by promised date.

Carriage Industries Calhoun, GA

Quality Control Tech - Tufting January 1994-December 1999

I made sure tufting machines were set up for the style. Making sure stitches were correct for the style order per machine..

I made sure the dye headers were picked up for quality control. This was done three or more times during the shift.

I housed all style and kept up with the specs for the setting up of all tufting machines.

REFERENCES

SCOTT LEDFORD 706-***-****

KELLY YOUNG 706-***-****

JUSTIN WILLIAMS 423-***-****

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