Detail oriented, proactive and leadership administrative assistant.

Pimphan Sarobon

***** ****** ***** **. ***. **** Reston, VA 20190

Cell: (703) 901 – 3784 Email: ********@*****.*** https://www.linkedin.com/in/pimphan-sarobon-5891a0128

Executive Administrative Assistant Administrative Assistant

Cross-Cultural Communication Team Leadership & Development Operations Excellence

Self-directed, trilingual, and highly resourceful Administrative Professional with a history of supporting C-level, senior-executive, and VIP clientele in fast-paced environments. Recognized and valued as a discreet and knowledgeable leader and partner with the ability to handle and prioritize needs while ensuring swift responses to logistics and business concerns. Languages: English (professional), French (professional), Thai (native/fluent).

Built reputation for developing, implementing, and communicating organizational policies and objectives, anticipating needs, handling unforeseen issues, and serving as a primary liaison to clients, internal staff, and external contacts.

Engaging, natural communicator, and relationship builder – adept at collaborating with corporate talent and internal/external partners from diverse cultural backgrounds. Highly regarded for ability to garner success in managing projects to maximize operations.

Avid researcher and computer-oriented with advanced capabilities in Microsoft Office Suite, including Word, Excel, PowerPoint, Access, and Outlook. Professional typist (75 wpm).

Master Planner with outstanding organization and scheduling capabilities; demonstrated experience in managing, arranging, and coordinating executive calendars, including travel accommodations, organizing contacts, scheduling appointments, and handling event planning.

Poised to excel in an Administrative Management and Executive Assistant position to support executive professionals in coordinating needs and optimizing time. Currently working towards an Executive Administration certification with anticipated completion in 2017.

Project Management Calendar Management Executive Relationship Management

Conflict Mediation & Resolution Cross-Cultural Communication Team Training & Leadership

Confidential Information Management Correspondence (Phone, Email & Written) Expense Reporting

Operational Excellence Proactive Planning & Organization Analytical Thinking & Creative Problem Solving

Sales & Business Acumen Travel Arrangements Event Planning & Execution Inventory Management

PROFESSIONAL HISTORY

Emirates Airlines / Swissport USA, Inc. Dulles, VA 2014 to Present

Air France & KLM, Dulles, VA Aerotek, Fairfax, VA 2013 to 2016

TEAM LEAD & PASSENGER SERVICE AGENT

Manage all administrative and customer service aspects of travelers, including check in, reservations, baggage handling, selling and collecting tickets, answering customer inquiries, and handling disputes through face-to-face and phone interactions. Provide support for airport personnel, engineers, and pilots.

Professional Recognition: Captured attention from management team early on due to knack for identifying and anticipating passenger needs, especially with VIP clientele.

Two-time winner of Emirates Recognition Award for May and December in 2015 due to exceptional performance and dedication in sales, teamwork, and customer service.

Used extensive sales acumen to secure increased revenues, valued at more than $13K, for upgrades from business class to first class for Emirates Airlines for overbooked flights in December 2016.

Customer Service: Deliver the highest quality and brand service standards to consistently meet and exceed executive guest and VIP expectations, with an emphasis on hospitality and guest services.

Commended by a well-known and valued VIP lounge member for initiative in arranging space accommodations for him and his companion when the first class lounge was filled to capacity.

Team Leadership: Selected to lead and organize team training sessions in new or revised operational procedures, conduct crew meetings, delegate tasks, and liaise regularly with management.

Entrusted with confidential and secure information management, including maintaining detailed records, initiating tracing procedures for lost items, and tracking inventory.

Pimphan Sarobon – Page 2 (703) 901 – 3784 ********@*****.*** LinkedIn

Serve as Lead Agent for Gate, Baggage, and VIP Lounge access areas for collaborative approach in managing crew performance and timely completion of assignments in accordance with airline policies.

Office Administration: Facilitate daily customer support by reading and responding to large volumes of emails and fielding several phone calls between Dulles International and Dubai International airports.

Prepare reports showing places of departure and destination, passenger ticket numbers, meal and beverage inventories, conditions of cabin equipment, and any problems encountered by passengers.

Applies keen sense of observation and propensity for details in reviewing baggage reports to identify areas of improvement and propose solutions that save money and improve operations levels.

“Your excellent sales skills, teamwork, and dedication are impressive and greatly appreciated. […]Your commitment in offering upgrade options to all of our customers has significantly improved stations revenue over the month and assisted greatly in managing overbooked flights.” ~ Airport Service Manager ~

Mussel Bar & Grille, Arlington, VA & Bethesda, MD 2010 to Present

A well-known Belgian restaurant owned by Executive Chef, Robert Wiedmaier.

LEAD WAITRESS & BARTENDER

Hired for previous food service industry experience to assist the management team in directing the training, coordination, and details that result in a smooth meal service.

Sales Acumen: Maintain full knowledge of the restaurant menu, daily specials and bar list, and share that knowledge with new servers who ask questions about describing dishes to guests, including preparations.

Consistently recognized by management for achieving top sales in food and beverage items.

Provided recommendations in understanding of individual customer needs in order to best maximize customer experience, while contributing towards meeting the targeted sales volume.

Administrative Operations: Attend and participate in regular staff meetings with management and colleagues to collaborate on restaurant sales and business strategy.

Plan, organize, and execute strategic marketing programs and other special events aimed at increasing restaurant’s customer base and generating brand awareness.

Possesses in-depth understanding of restaurant concepts; contributes new procedures, employee training, and tools to advance team development and facilitate continual business success.

Performed various financial activities, including cash handling, deposit preparation, and payroll; balanced daily server reports on the point-of-sale (POS) system for accuracy.

Atelier8 Inc., Potomac, MD 2008 to 2010

PERSONAL ASSISTANT

Provided critical administrative support to the CEO, including calendar management, travel arrangements, document preparation, and managing all phone calls, emails, and face-to-face correspondence.

Operations Excellence: Entrusted to manage VP’s schedule during VP secretary’s absence in addition to handling regular CEO executive assistant tasks.

Advised CEO in model selection for art and print media ads, merchandise, and event coordination.

Performed meticulous research to stay current on fashion news and industry trends; wrote and circulated detailed reports for consideration and presentation by executive teams.

Performed general office duties, including ordering supplies, maintaining records management database systems, and basic bookkeeping work.

Adds additional value with a combined 5 years working in hospitality and customer service roles in luxury hotels, top-notch restaurants between 3.5 to 5 stars and personal assistant positions in the US and Thailand.

EDUCATION & PROFESSIONAL DEVELOPMENT

Administrative Assistant/Secretary Certification, Stratford Career Institute, St Albans City, VT (2017) Currently working with anticipated completion in 2017

Intensive English Language (program), Northern Virginia Community College, Sterling, VA (2004 to 2007)

Bachelor of Arts, French Language & French Literature, Chiang Mai University, Thailand (2003)

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