Customer Service Sales
Resume:
Suzanne E. Prater
Huntington, WV 25705
ac2s4f@r.postjobfree.com
S U M M A R Y OF Q U A L I F I C A T I O N S
EXTENSIVE EXPERIENCE IN CREDIT / CUSTOMER SERVICE : EVALUATING, SUPERVISING
RESEARCHING, AND MANAGING CREDIT PROCEDURES IN A PROFESSIONAL MANNER
Winfield Regional DMV, Hurricane, WV CSR/Driving Examiner 6/2015-7/2017
CS REP PROCESS LICENSE RENEWALS AND TITLEWORK. ASSIST CUSTOMERS BY TELEPHONE AND IN PERSON BY EXPLAINING FORMS AND FEES. ENTER DATA INTO COMPUTER TO ACCESS PRIOR INFORMATION. HANDLE INQUIRIES AND PROVIDE INFORMATION ABOUT LAWS, REGULATIONS, POLICIES, AND PROCEDURES. CHECK FOR APPROPRIATE DOCUMENTATION & FEES, LIENS, SIGNATURES, CORRECT REASSIGNMENTS, ETC. ADVISE CUSTOMERS OF REQUIREMENTS AND FEES AND RETURN TITLE WORK WITH INSTRUCTIONS FOR FURTHER ACTION. PERFORM DRIVING EXAMINATIONS
Panhandle Support Services, Kenova, WV PT Office Coordinator 2014-2015
InfoCision, Huntington, WV Verizon Wireless Customer Service/Communicator 2013
Winter, Wyman and Co., Waltham MA Temporary Service – Credit/Collections 2000-2003
K-Force, Newton, MA Temporary Service – Credit/Collections 1999
Account Pros, Inc. Burlington, MA Temporary Service – Credit/Collections 1998
Lotus / IBM - Credit Analyst
SAP user & trainer, Lotus Notes, Microsoft Word, Excel, PowerPoint
Initiated Dun & Bradstreet ratings for IBM Accounts
International Collections
Communicated with Consulting Managers, Project Managers,
Sales Representatives, & IS Departments
Research: disputes, purchase orders, Bill of Lading
Credit & Debit memos, Developed procedures for Tax Certificates
Grainger, Inc., Woburn, MA Credit Analyst - Supervisor 1997
Calculated Dun & Bradstreet reports, Financial Statements &
Reviewed Trade References : Approved Credit Limits, Order releasing
Coordinated interaction with Sales personnel to promote partnerships,
Resolve problems & Encouraging Sales Growth, and Profitability
Reconciliation errors, lost checks, POD’s, Fraud, Summary billing
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