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Customer Service Sales

Location:
Huntington, WV
Posted:
October 17, 2017

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Resume:

Suzanne E. Prater

**** **** *** ***** **. #**

Huntington, WV 25705

304-***-****

***********@*****.***

S U M M A R Y OF Q U A L I F I C A T I O N S

EXTENSIVE EXPERIENCE IN CREDIT / CUSTOMER SERVICE : EVALUATING, SUPERVISING

RESEARCHING, AND MANAGING CREDIT PROCEDURES IN A PROFESSIONAL MANNER

Winfield Regional DMV, Hurricane, WV CSR/Driving Examiner 6/2015-7/2017

CS REP PROCESS LICENSE RENEWALS AND TITLEWORK. ASSIST CUSTOMERS BY TELEPHONE AND IN PERSON BY EXPLAINING FORMS AND FEES. ENTER DATA INTO COMPUTER TO ACCESS PRIOR INFORMATION. HANDLE INQUIRIES AND PROVIDE INFORMATION ABOUT LAWS, REGULATIONS, POLICIES, AND PROCEDURES. CHECK FOR APPROPRIATE DOCUMENTATION & FEES, LIENS, SIGNATURES, CORRECT REASSIGNMENTS, ETC. ADVISE CUSTOMERS OF REQUIREMENTS AND FEES AND RETURN TITLE WORK WITH INSTRUCTIONS FOR FURTHER ACTION. PERFORM DRIVING EXAMINATIONS

Panhandle Support Services, Kenova, WV PT Office Coordinator 2014-2015

InfoCision, Huntington, WV Verizon Wireless Customer Service/Communicator 2013

Winter, Wyman and Co., Waltham MA Temporary Service – Credit/Collections 2000-2003

K-Force, Newton, MA Temporary Service – Credit/Collections 1999

Account Pros, Inc. Burlington, MA Temporary Service – Credit/Collections 1998

Lotus / IBM - Credit Analyst

SAP user & trainer, Lotus Notes, Microsoft Word, Excel, PowerPoint

Initiated Dun & Bradstreet ratings for IBM Accounts

International Collections

Communicated with Consulting Managers, Project Managers,

Sales Representatives, & IS Departments

Research: disputes, purchase orders, Bill of Lading

Credit & Debit memos, Developed procedures for Tax Certificates

Grainger, Inc., Woburn, MA Credit Analyst - Supervisor 1997

Calculated Dun & Bradstreet reports, Financial Statements &

Reviewed Trade References : Approved Credit Limits, Order releasing

Coordinated interaction with Sales personnel to promote partnerships,

Resolve problems & Encouraging Sales Growth, and Profitability

Reconciliation errors, lost checks, POD’s, Fraud, Summary billing



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