PATRICIA M DEAKIN

QUALIFICATIONS SUMMARY

Innovative and dedicated Learning and Development Professional with 17+ years of progressive experience in Multi-unit Retail/Sales Management. Proactive leadership style supporting up to 120 stores in multiple states. Excellent eye for talent with ability to obtain it and retain it; self-motivated team builder and player. A true change agent with ability to quickly grasp and implement new ideas, concepts, methods, and technologies. At ease in high stress, fast-paced situations with emerging and changing requirements. Superb communication, technical, analytical and problem-solving skills.

~ Talent Development ~ Operations Management ~ Solutions Based Selling

~ Train-the-Trainer ~ Strategic Planning ~ Learning Management System

~ Inventory Control ~ Recruiting ~ Team Building

~ Adult Learning Principles ~ Customer Service ~ Learner Centered Coaching

PROFESSIONAL EXPERIENCE

EXTRA SPACE MANAGEMENT, INC. 07/2011-04/2017

Regional Training Manager – MA/CT/NY/NH/RI

Hired, trained, developed, and supervised a team of 15 trainers for the development and delivery of all programs.

Developed learning programs, meeting content, sales techniques, and content on operational standards.

Coached and motivated over 100 Store Managers, within 7 Districts on the sales process, KPIs, managing expenses/revenue vs. budget, and delivery of the company’s Core Values.

#1 Division in on-time new-hire training; Increased 85% YOY.

Analyzed sales/performance reports; implemented strategies to drive target sales goals and objectives in a commission-based environment.

#2 Division for Overall Customer Protection Plan (CPP); 75.62% for mature stores.

Communicated business objectives, policies and procedures, and ensured compliance in the field.

Planned and directed all aspects of annual Sales Meetings across 7 districts with over 200 employees attending.

Partnered with executive officers to assess talent training needs and provide performance coaching and feedback.

Assessed training needs and developed and enhanced new and existing training programs.

Continually audited effectiveness of LMS content and updated/enhanced as needed.

#1 Division in Conversions; 73.3% NSC/Web Conversion Rate with a 12.3% growth YOY.

Increased Advanced Career Development programs engagement by 50% in Q1.

Directed, managed, and facilitated Advanced Career Development program for high-potential AMs and SMs.

Managed projects progress and communicated status throughout development and execution of delivery.

PUBLIC STORAGE MANAGEMENT, INC. 02/2000-07/2011

Key Training Professional – Casselberry, FL

Trained all new-hires on the sales process; coached, mentored, and provided on-going support to a team of 40+ Assistant and Property Managers, while exceeding company goals and metrics for a 70,000 sq. ft. property.

Developed innovative strategies designed to drive new business growth and capitalize on revenue-generating opportunities.

Showed available units to prospective tenants; negotiated lease and rental agreements, and earned commissions.

Awarded the Circle of Excellence four consecutive years, for attitude and Operational Excellence.

EDUCATION

SEMINOLE STATE COLLEGE, Sanford, FL 04/2017

Bachelor of Science in Business and Information Management

Graduated Cum Laude - 3.4 GPA

Technical Certificates:

Financial Operations Specialist 05/2016

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