Customer Service Manager
Resume:
Anjelica
Van Wyngaardt
Emeryville, CA 94608
******@*****.***
PROFESSIONAL QUALIFICATIONS AND KEY STRENGTHS
Excellent managerial, analytical and interpersonal skills and dedicated to providing exceptional customer service.
Skilled at forecasting, planning and creating new sales opportunities, proficient in cost and inventory control. Adept in the innovative and profitable managing of various departments. Proven ability to quickly build rapport, establish trust, and train & inspire people of all levels. Well-organized with consistent results, and highly motivated to do the best job possible.
Retail Management Customer Service Expense & Inventory Control Interviewing/Training/Developing Personnel
Policies, Programs & Procedures Quality Control Marketing Management ● Employee Relations
Marketing
CAREER HIGHLIGHTS
Management
Implement strategies to increase sales Identify positioning and promotional plans Build relationships with customers and vendors
Track and analyze performance by forecasting sales goals
Maintain a high standard of merchandising Knowledgeable about inventory control and management
Continue an ongoing awareness of competitive activity in the marketing area Assist in creations of promotional materials
Responsible for store operation
Enhanced management/staff team output
Maintain positive working relationships with reports, peers, ROPs, suppliers, and customers effectively, and handling complex or difficult situations involving others.
Developed organized processes out of chaos Contributed to store-management team effort to maintain efficient operating conditions and ensure in- stock position
Improved expense control; identified efficiencies for controllable(s) and salary expenditures
Safeway Inc., San Francisco, CA
Store Manager 2016-Present
EMPLOYMENT HISTORY
Overall management responsibility for operation of retail grocery store, including store performance, control of cash, inventory and security, customer services, and management of staff
Ensure compliance with legal requirements and company policies and procedures, including check cashing, security, safety, sanitation, wage and hour, etc
Select, train, develop, and manage job performance of store employees, with assistance of other management personnel.
Safeway Inc., San Francisco, CA
Assistant Manager 2016
Supervised various departments and employees while working as acting manager in his absence for a store with a $800 thousand + in weekly sales volume.
Manage all employees on shift, ensuring that stock levels are maintained and that store is operating smoothly.
Support staff as necessary.
Resolve myriad customer service issues in a friendly, professional manner. Quickly promoted from Deli Clerk to Person In Charge to Assistant Manager.
Previous Roles:
Safeway Inc., San Francisco, CA
Person In Charge 2015-2016
Safeway Inc., San Francisco, CA
GM Clerk 2012-2015
Safeway Inc., San Francisco, CA
Deli Clerk 2009-2012
EDUCATION
Abraham Lincoln High School
2009 Graduate
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