Front desk coustumer service

GRISELDA LOPEZ

**********@*****.***

* ******* ****** • DORCHESTER, MA 02121 • (8 5 7) 2 4 1 – 7 3 3 2

QUALIFICATIONS SUMMARY

A highly intellectual, proactive, and detail-oriented professional with a proven ability to identify, analyze, and create solutions in a wide range of office and banking positions. Skillfully delivers customer support in both English and Spanish, onsite and via phone and email in a pleasant and professional manner. A dynamic team member who works well with minimal supervision.

SKILLS

Typing/ Keyboard: 35+ wpm

Software: Microsoft Office Suite (Outlook, Word, Excel, PowerPoint)

EMPLOYMENT HISTORY / EXPERIENCE

The Salvation Army Ray & Joan Kroc Center Boston, MA

09/2014- 10/2016

Administrative Assistant/ Accounting Clerk

Perform all Accounts Receivable duties for Accounting department of a large community center/ church. Reconcile bank accounts and maintain appropriate records, including but not limited to: ledgers, statements, invoices, receipts, electronic and physical transaction backups.

Hold keys and confidential codes to all building safes. Transport funds to and from banking facilities while adhering to strict money management policies.

Receive all funds for Center and ensure appropriate cash handling procedures are followed. Verify and reconcile amounts in all cash drawers and boxes.

Office duties including but not limited to: call reception and direction, copying, filing, customer service. Assist management with special projects and requests.

I World Accessories Boston, MA 03/2010– 12/2012

Sales Associate/ Cashier

Prepare and balance cash register receipts daily at both beginning and end of shift. Verify validity of received checks; cash checks.

Greet and assist customers. Provide friendly and professional customer service via phone and onsite. Complete all sales transactions in an appropriate and accurate manner.

Confirm stock of merchandise: quantities, descriptions, and costs.

One United Bank Dorchester, MA 11/2007– 06/2008

Bank Teller

Assist clients with various banking requests. Appropriately receive and dispense currency, coins, and checks in accordance with bank policies and procedures.

Ensure accurate and correct posting of transactions to accounts. File proper records, including deposit and withdrawal slips.

EDUCATION

English High School, Boston, MA 09/1996 – 06/2000

Diploma (References furnished upon request.)

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