Customer Service Administrative Assistant

Rachael Garcia

Ogden, UT *****

*.***********@*****.*** - 385-***-****

To obtain full time employment, where exceptional skills and, a solid work ethic will be used to strengthen services within the company.

Authorized to work in the US for any employer

WORK EXPERIENCE

Dispatcher I

AAA EMERGENCY Roadside - September 2016 to Present

-coordinate calls between my tow truck drivers

-contact members to advise of delays

-Change, update and notate calls for -drivers and members with pertinent information

-multi-task with my drivers between radios and phones Production Operator

Fresenius Medical Care - United States - September 2014 to August 2016

-Assure line is kept moving

-load/unload dialyzers into moving carousel

-Quality inspect dialyzers of kinks, loops or broken fibers.

-pack out - packaged finished dialyzers --

- Place boxes on pallet and wrap pallet

- use pallet jack to place products out in pack out area.to be shipped off to our clients Coordinator/Client service

Convergys - June 2012 to 2014

Promotional calls to sellers

Scripting for the clients

Enter data into a spreadsheets

Load leads for the agents to call

Import & export data PDF, Excel etc.

Process quarterly or daily reports

Q.A Technician

Ralcorp Corporation - Ogden, UT - March 2011 to December 2011 Ensured production quality and accuracy

Audited production lines for cleanliness, operation, and safety Monitored and reported employees for safety violations Customer and Sales Representative

Convergys Corporation - Ogden, UT - October 2005 to April 2009 Processed credit cards for American Express

Handled customer calls (orders, account information, complaints, and special offers) Sent out brochures to customers regarding medicare information EDUCATION

Medical Office Administrative Assistant

Ogden-Weber Applied Technology College - Ogden, UT June 2010 to Present

Diploma in General Studies

Washington High School - Ogden, UT

September 1994 to June 1997

SKILLS

EXCEL (1 year), CUSTOMER SERVICE (7 years), MARKETING (Less than 1 year), MEDICAL TERMINOLOGY (1 year), MICROSOFT OFFICE (1 year), Customer Service (8 years) CERTIFICATIONS/LICENSES

Medical Administrative Assistant

June 2009 to Present

ADDITIONAL INFORMATION

SKILLS

Microsoft Office 2010

Teamwork

Customer Service

10 Key

Type 45 WMP

Good Communication Skills

Excel

Marketing

Medical Terminology

Anatomy

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