Customer Service Sales

Ron Klassen

**** ******** **. ******* ******* 530-***-**** *************@*****.***

Operations Management Team Building / Training Profit / Loss Strategic Analysis Business Start-Ups

Project Management Sales Quality Control / Assurance Short- / Long-Term Planning Trends Tracking

Mechanical Design Troubleshooting Equipment Maintenance / Repair Customer Service Critical Thinking

Top Performer who offers a proven history of making profit-generating decisions to reflect positively on operations in alignment with a company’s vision, value, and goals to attain a significant competitive advantage.

Visionary Professional who rises above challenges to increase revenue, streamline processes, improve efficiencies, and drive winning outcomes, and showcases continued versatility within diverse leadership roles.

Excellent Communicator who builds and sustains synergistic relationships with senior-level management, business / operational peers, and customers; who excels in both autonomous and collaborative work environments; and who leads staff by example and with integrity while seeing the “big picture” at all times.

Career Highlights

Originated the first rebuilding operations of its kind in North America to remanufacturer fifth wheels used on Class 8 trucks, including making the most of equipment / tooling using consistently limited available resources.

Turned around a struggling department losing $250,000 annually, and gained back revenue in only two years.

Personally designed and built enclosures for mountain lions and moose at a large Canada-based zoo facility.

Optimized staff and labor expenses by reorganizing staffing and hours of operations for a large-scale Kenworth truck service department, including handling oversight of 35 mechanics and 20 service bays with 24-hour service.

Served as a Tower Crane Rigger responsible for concrete forms crew on a high-rise apartment building project.

Collaborated with Diamond Mine in Northwest Territories as a details-focused Welder / Forman professional.

Built a Class 8 highway truck strictly designed for racing on a high bank oval track, and raced it for six years.

Achieved numerous “Fastest Lap Awards,” along with two “Third Place” overall and one “First Place” victory.

Professional Synopsis

Rucks Garage Doors, Lake Havasu, AZ 2004 – 2015

Owner Operator

Capitalized on the opportunity to lead forward-thinking business operations within a competitive market, including driving targeted sales, marketing, and advertising initiatives, as well as handling profit / loss efforts.

Maximized bottom-line performance by spearheading profit-focused sales and service of quality garage doors.

Drove business growth by recruiting, training, mentoring, and managing a top-performing team of 12 full-time staff, including planning and prioritizing workflow to actively meet and / or exceed all operational objectives.

Led targeted decision-making among a team of highly ranked subcontractors in alignment with project goals.

Demonstrated key talent in leading three largest revenue streams across epoxy flooring and cabinet products.

Additional Professional Leadership Experience Held Prior to 2004; Comprehensive Details Provided Upon Request.

Professional Development & Technical Summary

Fork Lift Operator Air Brake Instructor

Welding Machining Heavy Truck Repair Hose Assembly

Component Rebuilding – Hydraulic & Pneumatic Controls for Brake Systems

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