Active Directory Support

**** **** *****

Wylie, TX *****

Phone: 972-***-****

************@*****.***

RICK PRICE

OBJECTIVE

Mid-level technical position with a small or medium sized business.

SKILLS & ABILITIES

MS Windows 7 and 10, Dame Ware, Remedy, MS Exchange and Office 2010 & 2013, 2016, Active Directory, support for Android, Blackberry and iPhones, Gmail administrator, VMWare, AS400, Avaya VIOP, POS systems support.

EXPERIENCE

DEPOT TECHNICIAN, KPMG

05/15/17 – 06/10/17

Processed, setup, imaged and mailed out 6000 Summer Intern laptops. Imaged with Windows 10, special KPMG programs. Contract position.

SYSTEMS SUPPORT TECHNICIAN, FLEETPRIDE, INC.

04/11/16 -03/21/17

Provide IT support for 3,000 employees. Assisted with setting up mobile devices, getting these activated. Used Maas360 to manage the phones and tablets. Prepared laptops, tablets, and desktops for the branches. Troubleshot Xerox printers and placed service calls if needed. Worked with 3rd party vendors to order parts and services. Used Solar Winds to identify network outages and report these to the telco. Used Remedy Force ticketing system and documented some IT procedures as needed. Connected to remote workstations via Dame Ware. Also supported Avaya VIOP systems at 300 locations. Set up new user accounts in Active Directory and made any group changes necessary. Supported Windows 7 and 10 desktops and laptops. Trouble shot any DNS issues and used DHCP connections for network connectivity.

CUSTOMER SUPPORT TECHNICIAN, API HEALTHCARE, A DIVISION OF GE HEALTHCARE

05/11/15 -12/31/15

Remote office in Addison: Provided software support for Agency software for API” s 324 clients. Supported Contingent Staffing and Recruiting software for agency’s that employed Nurses. Ran basic SQL statements to locate applicant’s passwords to reset them. Assisted clients with issues running payroll, invoice production and printing, updating their company logo.Connected to clients using Bomgar software. Troubleshot browser compatibility issues. Supported Windows 7 desktops.

SYSTEMS SUPPORT TECHNICIAN, PEPSICO

11/12/14 -03/17/15

Corporate headquarters: Provided software support for PepsiCo employees. Supported PepSend product and assisted in making small changes to websites in their HR portal. Contract position.

SYSTEMS TECHNICIAN, AT&T

12/22/09-04/04/14

Corporate headquarters: Provided software support for AT&T employees. Used Remedy to work trouble tickets, supported global employees and 900 applications, did password/email recovery, supported iPad and iPhones connectivity to ATT employee resources. Assisted remote users connecting to VPN. Supported corporate software and equipment. Checked security in Active Directory and added users to groups as needed. Supported Windows 7 desktops.

SECURITY ANALYST, CAPITALONE

09/01/09-12/18/09

Audited AS400 and MS server accounts for current activity. Created updated lists of expired accounts and disabled the old accounts. Contract position.

SYSTEMS ANALYST, LUXURY RESORTS

09/27/06-06/01/09

Supported company WAN, using Remedy and Dameware. Provided 2nd level support for Citrix Metaframe. support of Delphi sales software. Provided Blackberry connectivity support for Verizon accounts. Verified DNS was registered and working correctly.

Created new user accounts and maintained MS network using Active Directory. Monitored WAN connectivity to thirty properties in the US.

Worked with Vendors to supply solutions in a timely manner for all company software. Provided support for Avaya VIOP phone system.

Supported front desk and any Kiosk POS systems for Hotels.

SD TECHNICIAN, PEROT SYSTEMS

10/04-9/06

Provided 1st level support of hospital accounts using MS XP, Citrix, Cerner software support, and Remedy. Updated Active Directory accounts, passwords, for 250 user accounts. Documented procedures for Service Desk. Verified user’s security accounts before resetting passwords, by using an MS Access database. Provided printer support and troubleshooting.

EDUCATION

EASTFIELD MESQUITE, TX, ASSOC. DEGREE, COMPUTER SCIENCE

COMMUNICATION

Set up MS Server and network for 125 users. Made presentation to get the network setup.

REFERENCES

Geof Ferfort 214-***-**** VP Operations at Youngevity.

Peggy Tibbetts 972-***-**** Laroche Petroleum Partner

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