Customer Service Representative

Tiara Ruiz

Manager / Certified Home Health Aides

Meriden, CT, 06451

***********@*****.*** 813-***-****

To obtain a position that will enhance and utilize my skills and experience.

• Microsoft Words

• Microsoft Excel

• Microsoft Power Point

• Cash Register

• ICOMS

• Front End

Education

June 2009 to April 2010

Southwest Florida College Tampa, FL

Criminal Justice

June 2008

Diploma

Mandela High School Mount Vernon, NY

June 2008

Skills

Management

Work Experience

7/2016 to 06/2017

Corporate Edible Arrangements

Customer Service Representative

Responsibilities: Receive and respond to inbound live chats by assisting our guests with online purchases and website education, Deliver excellent customer

service while managing multiple chat sessions simultaneously, Provide accurate responses to questions regarding EA products and/or order history, Manage customer inquiries by inserting links and standard text, Use up-sell and cross-sell techniques to promote sales, Educate/Train a wide range of guests on how to navigate our website, Contribute to team goals by improving response and resolution times and guest satisfaction ratings, Answer incoming calls, including inquiries on order status, product size and price clarification, and placing telephone orders.

7/2015 to 1/2016

Viking Resource Group Brookfield, CT

Customer Service Representative

Responsibilities: Collect Payments, Grant Extensions, Restore Services, Resolve Customer, Complaints and set up payment arrangements. Send Customers to Different Departments to Handle Customer needs.

Accomplishments: Experiencing more understanding of customer service.

Skills Used: Attentiveness, Clear Communication, Time Management, Goal Oriented Focus, Persuasion, Tenacity, Willingness to Learn.

2/2012 to 12/2014

Uptown Carwash & Detailing Inc. Mount Vernon, NY

Manager

Responsibilities: Typing, Filing, Copying, Faxing, Answering Phones, Computer Skills, and Booking appointments, Inventory, Cashier functions, Payroll, Bank Deposits and With drawals, Open and close business, Cleaning work areas, Customer Service, Send delinquent account letters to customers, Resolve Customer complaints, comments, and concerns about business services.

Achievements: Manager position

5/2011 to 1/2012

Stop and Shop Mount Vernon, NY

Personal shopper

Responsibilities: Peapod personal shoppers select the grocery orders of our online grocery shopping and delivery customers, Personal shoppers are responsible for the accurate scanning and packing of home delivery customer purchases, Giving personalized attention and providing advanced knowledge of products, services, and trends, personal shoppers become trusted consultants for shoppers who want an enhanced buying experience, Crafting a shopping

experience for customer that’s easy, inspiring, and productive.

10/ 2010 to 1/2011

Old Navy Inc Scarsdale, NY

Seasonal Customer Service Associate

Responsibilities: Compliance with all Old Navy policies and procedures, Prioritize assisting customers over other tasks, Maintain neat, clean and organized sales floor through organizing, hanging and folding merchandise. Acknowledge customers and greet them with a smile. Educate customers on the benefits of Old Navy Card, Work efficiently to speed up checkout, Thank customer and invite the customer back, Offer solutions for out of stock items and Acknowledge additional customers and set expectation for service.

Achievements: Received a reward for great customer service.

11/2008 to 6/2009

Peoples Care Inc White Plains, NY

Home Health Aide

Responsibilities: Health, Hygiene, Housekeeping daily routines, Giving personal attention and assistance to comfort the patient, Grocery shopping, Socialization, Accompany clients to doctors offices and on other trips outside the home, providing transportation, assistance and companionship.

Achievements: PCA Certified to HHA Certified.

3/2004 to 4/2006

TJBP Carwash and Detailing Inc Mount Vernon, NY

Office Assistant

Responsibilities:Typing, Filing, Copying, Faxing, Answering Phones, Computer Skills, Booking appointments, Inventory, Cashier functions, Payroll, Bank Deposits and Withdrawals, Open and close business, Cleaning work areas, Customer Service, Send delinquent account letters to customers.

Achievements: Office assistant to Assistant Manager.

References Furnished upon Request

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