Customer Service Representative
Resume:
Denise Escobar
Horizon City, Tx 79928
Professional Summary:
Qualified customer service representative with 10 years in fast paced customer service and call center environments. Personable and professional under pressure. Call center representative versed in customer support in high call volume environments. Superior computer skills and telephone etiquette.
Skills:
Exceptional communication skills, MS windows proficient, creative problem solver, quick learner, strong client relations, proficient in cash management, bilingual, AVAYA software knowledge, strong problem solving aptitude, committed to maintaining data integrity, adheres to customer service procedures, skilled in call center operations, call center metrics decoding aptitude, typing @ 40 wmp, data entry, receptionist, answering phones, filing, alpha 9007 k, interview potential employees, job offers, HR duties. Bilingual proficient in both English and Spanish.
Jobs:
HGS
El Paso, Tx 79936
Receptionist
9/4/2014- Present
Greet visitors, interview potential candidates, job offers, prepare stuff for visitors, fax, scan, file, data entry, check distribution, take pictures for badges for new employees, over the phone interviews, on boarding paperwork, job offers, expense reports, help out with any HR duties,
S-Data Solutions
El Paso, Tx 79936
Data Entry Clerk
11/2013 to 01/2014
Enter customers data into computer for verizon employee validation
Data entry
Meet daily quota
Alorica,
1440 Goodyear El Paso,Tx 79936
Customer Service Representative
05/2008 to 09/2009
Described product to customers and accurately explained details and care of merchandise.
Answered an average of 100 calls per day by addressing customer inquiries, solving problem providing new product information.
Gc Services
1323 N. Lee Trevino El Paso, Tx 79936
Customer Service
04/2007 to 04/2008
Learned, referenced and applied product knowledge information.
Asked opened-ended questions to assess customer needs.
Provided an elevated customer experience to generate a loyal clientele.
Telerx
1390 Pullman El Paso, Tx 79936
Customer Service Representative
01/2006 to 12/2006
Answered an average of 80 calls per day by addressing customer inquiries, solving problems, and providing new product information.
Described product to customers and accurately explained details and care of merchandise.
Provided an elevated customer service experience.
A.C.S
Don Haskins El Paso, Tx 79936
Customer Service Representative
03/2006 to 06/2006
Answered an average 100 calls per day by addressing customer inquiries, solving problems, and providing new product information.
Described product to customers and accurately explained details and care of merchandise.
Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
Regis Bernard
N. Lee Trevino El Paso, Tx 79936
Cashier/ receptionist
March 2002- January 2006
Cashier
Money management
Customer service
Receptionist
(Answering phones, filing, faxing, coping, prepare paper work)
Switchboard
Maxx Tax Services
Receptionist
February 2000- February 2002
Answer phones
Enter customers information
Prepare paper work
Faxing
Coping
Filing
Education:
Socorro High School
Graduated 2001
El Paso, TX 79927
References:
Ashley Lujan
Betsy Mireles
Brenda Arzate
Contact this candidate