Customer Service Representative
Resume:
Melanie Lambert
****************@*****.***
Education:
Chattanooga Central High School-Chattanooga, TN
High School Diploma
Professional Skills:
Advanced computer and data entry skills
Professional verbal and written communication skills
Strong analytical background
Proficient with Microsoft Office including PowerPoint, Excel, and Word
Ability to multi-task in a fast pace environment
Professional Experience:
Blue Cross Blue Shield of TN -Chattanooga, TN August 2016-April 2017
Customer Service Representative
Performed insurance verification
Assist members with questions regarding insurance benefits and claims
Communicate with members physician to resolve any claim or medication issues
Southeastrans - Chattanooga, TN December 2015-July 2016
Dispatcher
Responsible for dispatching trips to transportation providers
Answered general client inquires, questions and complaints
Assign appointments to transportation companies through computer database
Assist with the training of any new Dispatch employees
Apparel Sewn Right - Rossville, GA July 2014-October 2015
Billing Clerk
Responsible for ensuring all clients have received completed orders
Completed Billing spreadsheets to ensure all accounts have been billed properly
Maintain projects to make sure products have been shipped in full
Follow up with clients to ensure they received their orders
Southeastrans - Chattanooga, TN October 2013-January 2014
Customer Service Representative
Responsible for dispatching trips to transportation providers
Answered general client inquires, questions and complaints
Assign appointments to transportation companies through computer database
Assist with the training of any new Dispatch employees
Longhorn Steakhouse - Chattanooga, TN February 2012-July 2013
Server
Take customer orders and enter into computer to be completed
Anticipate customer needs for their meal and fulfill them
Communicate clearly and build rapports to the customer comes back
Clean up and get restaurant ready when opening or closing
Advantage Staffing- Cleveland, TN June 2010-November 2011
Customer Service Representative
Responsible for performing insurance verification
Assist customers by answering any questions they may have
Entered data into the computer system and assisted with filing needs
T-Mobile- Chattanooga, TN January 2009-March 2010
Customer Service Representative
Responsible for assisting customers with their accounts
Make changes as needed due to customer requests
Take payments and set up payment arrangements on past due or delinquents accounts
Performed visual audits on all accounts to determine if changes would benefit the customer
United States Postal Service- Chattanooga, TN January 2007-January 2009
Data Conversion Operator
Responsible for entering data for postal service
Manually key in addresses and proper countries with speed and complete accuracy
Assist in training of new employees
Cross trained in all aspects of the position
References
Kitty Kell - 423-***-**** -United States Postal Service
Sheila Johnson - 423-***-**** - United States Postal Service
Neil Gido - Work 423-***-****, Cell 423-***-**** - Southeastrans
Southeastrans
Job Duties/project description
She worked with customers and was responsible for assisting them by answering any questions that they had. She would enter data so worked with Excel and word workbooks. Filed paperwork and answered phones to assist customers.
Work Quality and Quantity
She is a really hard worker and is dedicated to the position she is in. She worked well with the customers and was always staying on task.
Strengths and Abilities
She is dependable and hard working. She was great at communicating with customers and other employees and she has great computer skills.
Initiative, Cooperation, and Communication
She was continually staying busy. She always had something to do and wanted to make sure that she had something to do once she completed one task. If she was finished with paperwork or anything else like that she would ask if anyone else needed help.
She's great with customers and answering any questions that they had. She would explain things so that they were easy to understand.
Attendance/Reliability
She always made it to work on time and there were never any issues in that area.
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