Quality Manager

Mickey D. Howard, MS, QSM

Chester, Virginia * **********@*****.*** * 804-***-****

SUMMARY:

Air Force Veteran and Corporate Team leader with over twenty years’ experience in Compliance, Quality, Process Improvement, Safety, Risk, Resource / Project Management, and physical Security. I have Strong Leadership, Management, Sales and Supervisory skills. My certifications include Project, and Risk Management, Six Sigma (Green Belt), Quality Assurance/Control, Occupational Health & Safety Inspector and ISO 9001:2000 (Lead Auditor). A Proactive leader, problem solver, and cost saving solutions specialist who demands excellence and earns respect at all levels of the organization while fostering an environment that uplifts and encourage innovations.

EDUCATION:

MS, Quality Systems Management, National Graduate School of Quality Management

BS, Professional Management / Business, NOVA Southeastern University

AS, Environmental / Public Health, USAF Community College

PROFESSIONAL EXPERIENCE:

Cold Case Assembler / Closeout Associate June 2016 - Present

Advanta Staff / Hill Phoenix Manufacturing (Temp) Chester, VA

* Managed the stock of parts for close out tasks for the Commercial Cold Cases

* Installed close out stock and package case for shipment

* Filled in where human resources were low to ensure a complete case at the end (Relief worker)

* QC work done before my station and have it fixed before processing (working with other teams / leads / supervisors / managers)

* Sign off on work completed (meeting the benchmark)

BBQ Food Truck Operator May 2014 - Oct 2015

Mickey's Smoked Baby Back Ribs LLC Chesterfield, VA

* Marketed, prepared, smoked, sold and offer catering and concessions services

* Ensured compliance with all applicable local and national laws

* Trained workers in food safety, sanitation, customer service, and teamwork

Info Security Analyst / Business Process Analyst Aug 2011 – Jan 2014

Collabra / Capital One Richmond, VA

Manage and track all Third Party Contract Intakes, ensuring compliance with SLA

Analyst, decision, process, and close intakes and assign intakes to associates for analyzing, decisioning, processing and closing.

Work with GPS personnel to keep the Third Party Intake process moving efficiently

Enforce and track the Third Party Compliance with the Payment Card Industry Data Security Standard (PCI DSS) (high visibility)

Conducted Audits on all parts of the Third Party Management Programs

Provide input for the Information Assurance Third Party Management Metrics

Facilitate process improvement efforts and work special projects as needed

Production Coordinator / Quality Supply Chain Lead (Contract Nov 2010 - Jul 2011

Electro-Lumin-X Corp Chester, VA

Coordinated and Initiated cost saving solutions in Sales, Preparation, Production, Integration, and Shipping & Handling.Coordinated and implemented Team Building Solutions which increased production and overall job completion rates Oversaw the Customer Return Program, making sure customer needs were address first, root causes identified, corrective actions taken, and all staff briefed / educated Created and maintained an approved source quality supply chain listing.

Project Coordinator (Contract) Feb 2010 – Aug 2010

Bay Harbor / Capital One Richmond, VA

Project Coordinator / Assistant PM for Card Data Warehouse (CDW) Platform

Created, managed, reported, and closed 8 to 10 projects for two teams using

Agile MethodologiesCoordinated key project management deliverables, i.e. risks/issues, action items, status reporting, project schedules, event guide and final reports for the projects

All projects were delivered on time and in budget during my watch

Monitored projects against appropriate IT Solutions Delivery Methodologies

Worked with the teams to ensure Agile Boards were current and up to date

Worked with Knowledge link and Clarity daily, performing time and document audits

Senior Quality Consultant / Project Manager (Contract) Aug 2007 - Mar 2009

APEX Systems Inc / Wachovia Securities Glen Allen, VA

Managed multiple projects from initiation to closeout simultaneously, ensuring multiple merger driven projects are completed seamlessly with minimal impact

Utilized Six Sigma (DMAIC) Methodology to map out processes, Had a data base built for recording audit results, and prepared quality dash boards weekly

Collaborated with project teams on documenting procedures, mapped processes

Documentation created, audited and available for the merger on various programs

Trained staff on improved processes and lead performance improvement efforts

Established metrics to monitor progress; remarkable quantifiable improvements (Increased set-up accuracy rates by 10%, decrease associate error rate by 15%)

Senior Quality / Risk Management Consultant (Contract) Jan 2007 - Jul 2007

Clean Care Inc. Colonial Heights, VA

Conducted complete risk analysis and safety inspection, identifying loss exposures and safety violations. Made recommendations to bring the company into compliance with local, state, and federal laws. Wrote policies, procedures, and processes for hiring, training, marketing, and new business development. (Smoother day to day operations and less stress for all parties concern Company passed all local, state, and federal government inspections

Compliance, Quality, Risk, & Safety Manager Sep 2004 - Jan 2007

Virginia Center for Behavioral Rehabilitation (VCBR) Petersburg, VA

Executive Team Member and Co-Director for Commonwealth’s new Sexual Predator Program with staff of 80 and $5M operating budget Developed and managed the Compliance, Quality, Risk and Safety Programs. Chaired the Quality Council, Resident Safety & Risk Committee, Compliance Liaison for the Campus Compliance Committee, Pharmacy & Therapeutic Committee Successfully led a safety campaign resulting in 315 day run of “No Staff Injuries” Recognized as “Outstanding” Achiever by the Facility Director

Quality Manager / ISO 9000 lead Auditor Aug 2002 - Jun 2004

Science Applications International Corporation (SAIC) Sterling, VA

Planned, directed, managed, and executed all process improvement, quality assurance / control and ISO 9001:2000 compliance for 3 locations Supervised and managed a team of 8 senior quality in-processing & production inspectors and 27 internal ISO compliance auditors Created positive customer and supplier satisfaction and relationships Oversaw the Internal Audit and Corrective Action Request (CAR) Programs Developed cross-functional teams, which attacked the root cause of defects and reduced the total number of in processing defects by 19%, customer complaints by 75%, and scrape by 30%

Memberships:

American Society for Quality

Virginia Society for Risk Management

International Lions Club

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