Human Resources Management

Kelli A. Torres, MBA

*******@*****.****.*** • 925-***-**** • https://www.linkedin.com/in/kelli-torres-81334579/

Start-Ups • Acquisitions • High Growth Organizations

I have passion for people, education and operations. I thrive in a challenging environment that allows for growth and demands change. I am a human resources, training and operations expert with a solid experience in finance and change management. These skills give me the unique ability to see a well-rounded operations picture. Over the last eight years I have been able to create processes, procedures and implement new systems that have helped improve company culture, efficiency and profitability. I am willing to travel and relocate for the right position.

Core Competencies

• Developing & Executing Strategic Goals • Policy Design, Development & Administration • High Performing Talent Acquisition • Complex Change Management Integration & Reengineering

• Integrating Back & Front Office Operations • Profit & Loss Management

• Effective Training Design & Delivery • Negotiation, Persuasion, and Communication

• Compensation and Benefits Design & Administration • Multi-unit Operations Management

• Risk Management Compliance Expertise • Planning and Deployment of Operational Assets

• Human Resource Law Expertise • Critical Thinker with Creative Approaches to Challenges

• Organizational Development

Notable Career Highlights

Initiated and developed a comprehensive training program that significantly improved efficiencies and safety throughout the company. This training program directly contributed to our mod rate dropping thirty points and workplace accidents & incidents decreasing by twenty five percent.

Seasoned Change Agent that created policies and procedures that turned a small company into a midsize thriving company within Human Resources, Accounting, Inventory, Risk Management and Training.

Spearheaded a successful implementation of a new technology platform that was on time and under budget which increased efficiency and productivity companywide.

Professional Experience

HUMAN RESOURCES AND ADMINISTRATIVE OPERATIONS MANAGER PACIFIC STATES PETROLEUM MAY 2009 TO PRESENT

An on-site fueling company that operates in California. This company has maintained consistent growth growing from nineteen employees and five hundred thousand dollars in profit to over seventy employees and forty million dollars in profit.

Developed comprehensive on-boarding and retention management programs that increase retention to 92%

Profit and loss analysis including using integrated functional strategies, utilizing business expertise to reach financial and operational objectives.

Redesigned, consolidated, and streamlined all employee benefits programs to create a Total Rewards Program that increased employee satisfaction and streamlined company costs.

Designed a comprehensive training program to facilitate meeting organizational goals and individual professional needs.

Maintains a successful safety management program that decreased company mod rate by 30% and accidents by 25%. This Includes but not limited to workers compensation management, return to work program, safety meetings, EPN program, and risk management.

Coordinates and monitors compliance with state and federal laws and regulations. Serves as EEOC/Diversity Officer and OSHA/CALOSHA/DOT Safety Officer.

Manages a team of ten, in all functions including Human Resources, Accounts Receivables, Accounts Payable, Billing, Risk Management and Inventory Control.

Successful implementation of industry specific technology platform on time and under budget.

Human Resources development, implementation and management of paperless personnel file management, payroll management, benefit management.

Implemented strategic plans that increase employee productivity and optimize procedures to reduce costs by 20%.

Successful administration of human resource and operational policies, managed grievances and participated in organizational arbitration

Kelli A. Torres – Page 2

Antioch, CA 94531 • *******@*****.****.*** • 925-***-****• https://www.linkedin.com/in/kelli-torres-81334579/

ADJUNCT BUSINESS PROFESSOR JOHN F. KENNEDY UNIVERSITY JANUARY 2017 TO PRESENT

A non-profit university focused on a holistic approach to teaching. JFKU programs provides opportunities to get out of the classroom and into the community to enrich your education through service-based learning.

Works with a diverse population of students, including international students, and developed strategies for responding effectively to a wide range of abilities.

Proficient in designing an online classroom and teaching on the Blackboard Platform.

Designed and teach Principals of Management, Essentials of Human Resources and Financial Accounting classes to 3rd and 4th year college students.

Utilize variety of technologies and instructional methodologies to keep courses fresh and engaging.

Emphasized research as an on-going process of growth and discovery. Required on-going research as a requirement of all classes.

Help students develop talent through range of exercises, readings and discussions.

Encouraged students to achieve their goals through open communication, positive feedback, and support.

WESTERN REGION CORPORATE EVENT PLANNER WEIGHT WATCHERS APRIL 2007 TO MAY 2009

A healthy living company that empowers people to live healthier through healthy eating, group encouragement and moving more.

Designed training materials for customer service, employee development as well as job specific training

Negotiated and Maintained Long Term Vendor Partnerships

Manage and Delegate Responsibilities to Staff

Management of a $500,000 Training Department Budget

Process and Approve Expense Reports

Develop Promotional Materials and Marketing Concepts for Events

Education, Affiliations & Continuing Development Coursework

John F. Kennedy University, Pleasant Hill, CA

MASTERS OF BUSINESS ADMINISTRATION, LEADERSHIP & ENTREPRENUERSHIP

SIGMA NU TAU MEMBER

John F. Kennedy University, Pleasant Hill, CA

BACHELOR OF SCIENCE, BUSINESS ADMINISTRATION

SUMA CUM LAUDE

SIGMA NU TAU MEMBER

Northern California Human Resources Association (NCHRA)

MEMBER, 2010–Present

Society for Human Resources Management (SHRM)

MEMBER, 2017–Present

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