Collection Manager with International Experience

Veselina Davidkova Georgieva

Phone: 781-***-**** Email: *************@*****.***

Address: ** ******* ******* *********, ********, MA 02360

SUMMARY OF QUALIFICATIONS

Highly qualified and well-developed collection manager, driven by results with excellent track record full of successes, support recovery of unpaid debt worth more than 300 million EURO.

Efficient leader with high standards of excellence and ability to instill the same to the employees being managed. Skilled in risk mitigation's collection strategies as well as portfolio management excellence.

Currently seeking a position in the financial industry, bringing 14+ years of related experience and areas of expertise.

SKILLS

Microsoft Office

Effective Listening

Work Well Under Pressure

Content Confidentiality

Critical Thinking and Decision Making

Project / Case Detailed Analytics

Project Planning and Organization

PROFESSIONAL PROFILE

Head of Collections

Postbank Bulgaria (member of Eurobank Group), Sofia, Bulgaria

2011 - 2017

Analyzing delinquent trends and Proactively invented Monthly and Yearly Strategies for all Collection stages that reduced the Managed Bank Delinquent Portfolios with 37% per year;

Set customer Settlements and Out of Court Agreements based on results the customer payment history, Behavior and PD score and financial analyses;

Developed and led Collection and Skip tracing staff of more than 97 Employees;

Budget Preparation and Capacity Planning;

Created Collection Segmentation and Improved Activity Plan on Delinquent Products and Exceeded Monthly and Annual Budget Goals for 5 consecutive years;

Escalating and collaborating with Fraud and Risk Department to implement action plans and resolved any issues with customers;

Ensuring Collection Processes Adhered to Bank Procedures and Regulations

Performed Cost Optimizations with 45% for 3 years

Internal Collection Manager

Postbank Bulgaria (member of Eurobank Group), Sofia, Bulgaria

2010 - 2011

Supervised Agents, Supervisors, and Team Leaders

Managed Consumer and Leasing Delinquent Portfolios

Managed Out of Court Agreements

Prepared and Assigned Workflows, Tasks, and Responsibilities to Internal Collection Teams

Performed Company Policy and Compliance Review

Senior Collections Supervisor

Postbank Bulgaria (member of Eurobank Group), Sofia, Bulgaria

2005 - 2010

Managed Delinquent Consumer Portfolios: Loans, Overdrafts and Credit Cards

Managed the performance of Collection Agents, Supervisors and Team leaders

Prepared Legal Documentation for Banks Legal Team

Prepared Bank Assignments for External Agencies

Managed Accounts Payable

Collections Team Leader

Europe Matrix Bulgaria LTD, Sofia, Bulgaria

2004-2005

Managed Performance and Set Achievement Targets for Collection Teams

Managed Clients Portfolio’s Including:

Banks: Postbank, Raiffeisen Bank, UBB Bank

Mobile Operators - Mobicom, Eurocom, Globul

Prepared Reporting for Internal Use as well as Client Distribution

Trained New Agents and Prepared Skills Development Materials

Set Client and Collector Targets and Ensured Compliance

Collections Agent

Europe Matrix Bulgaria LTD, Sofia, Bulgaria

2003 - 2004

Managed Consumer Credit Card Collection Accounts that were more than 90 days past due

Met and Exceed Goals for Customer Payments and Repayment of Total Obligations

EDUCATION

Training Program, Certification: Stepping Up to Management

Harvard Business Publishing, Boston, MA

Bachelors of Arts: Drama and Art Management

Southwest University, Blagoevgrad, Bulgaria

ADDITIONAL INFORMATION

Languages: English, Russian, Bulgarian

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