HAZEL LOPEZ

PERSONAL DETAILS & CONTACT INFORMATION

Nationality: Filipino

Date of birth: 29 July 1970

** *** ****** **. ****** Living Subd., Paranaque ((091********)

Email: ac2ru7@r.postjobfree.com

OBJECTIVE

Any position in a company where experience in operations & quality management would be needed.

SUMMARY OF QUALIFICATIONS

Marketing and Sales expert, Public Relations practitioner, Human Resources Practitioner, Corporate Communications Expert, Advertising and Communication Development professional. Excellent written and verbal communication skills, and can present my views with clarity. Adaptable in a dynamic working environment and organizational culture. A talent for solving complex problems in pressure-packed situations, developing and simplifying procedures, and finding innovative solutions. Committed to the highest levels of professional and personal excellence.

SELECTED SKILLS AND ACCOMPLISHMENTS

§10+ years solid experience in Sales and Marketing, and Advertising.

§Above average Strategic Planning / Project Management skills

§Customer Relations Management flair

Excellent presentation, report writing and communication skills.

EXPERIENCE

Unhoop Philippines Inc.

U1010, 10F Robinsons Summit Center

6783 Ayala Ave., Makati

English Teacher (Homebased)

December 2015 to October 2017

planned, prepared and delivered lessons to a range of classes and age groups

helped students learn English grammar, pronunciation and conversational skills

marked and provided appropriate feedback on oral work

UCCP Shalom Center

OIC Housekeeping Coordinator -Reporting to the General Manager; and

Accounting Clerk- Reports to Senior Accountant

June 2014

Supervised the operations of the housekeeping, laundry area, and public area.

Inspected guest rooms, public areas, and heart of the house for cleanliness

Trained, motivated, coached, counseled, and disciplined staff members during the daily morning briefing.

Maintained a regularly scheduled cleaning program

Maintained supply and linen inventories

Updated room statuses

Ensured housekeeping requests from guests or management are responded to in a timely, efficient, and friendly manner.

As the accounting clerk at the Accounting Department:

Conducted daily cash count of canteen sales

Responsible for capturing/updating inventory records (Purchases) based from the receiving records (RR)

Updated assets inventory tracking using Assets Inventory System and ensured that the movement of assets were properly monitored

Assisted in monitoring accounts receivable of Guests and Tenants

Acted as a Cashier reliever

GM(Group Manager) for Sales– Reporting to the Area Manager for Sales

Caritas Financial Plan and HealthCare – one of the largest healthcare and financial provider in the Philippines.

November 2012 – October 2013

§In-charge with the recruitment, training. monitoring, and motivation of team members

§responsible for brand promotion and popularizing the product amongst the consumers

§Maintained and improved relationship with clients.

Customer Service Representative- Concord Account

Advance Contact Solutions- One of the leading Business Processing Outsourcing Services (BPO) here in the Philippines that cater to global clients.

June – November 2005

•.Requests and inquiries handling

•.Reservation assistance(arranged flights, used a booking system to secure flights, advised clients on travel arrangements, kept clients up to date with any changes)

•.Dealt with complaints or refunds

Marketing and Sales Officer – Reporting to General Agency Manager

PR Agency (Visayas Ave., Q.C.)

1993- May 2002)

•Aided in the development of a sales/marketing strategy and plan for key markets within the territory to ensure achievement of sales and profitability targets.

•Identified new opportunities and sales segments.

•Responsible for building new relationships with customers and business development.

Personally responsible for own sales territory

Worked closely with colleagues with operational responsibility, to ensure that the scope of services offered are achievable, and that customer expectations are met or exceeded. Responsible, with colleagues with operational responsibility, for setting customer prices that will ensure that sales and profit targets are achieved.

Prepared monthly sales and marketing reports, including details of competitor activity and Customer visitation reports to the GM.

Developed targeted sales initiatives to new product segments

.Aided in the publications of the company, conceptualizing, and preparing newsletters for employees, brochures, pamphlets, leaflets, flyers, of the company.

•.Met with clients, channeled from time to time to check on the current situations and trends

•.Promoted the various products of the company to potential customers/clients

•. Products handled: OMNICARE(health insurance and hospitalization benefits), VALUCARE(hospitalization benefits), PHILINTERLIFE INSURANCE COMPANY, INC.(insurance and loans)

•.Products handled: fax/ direct mail, dissemination/seminars on the various government and private institutions and organizations

•.Built relations, generate goodwill for the organization.

•.Raised awareness, informed and educated, built trust, made friends, and gave people reason to want and accept the organization.

•.Clients: government offices such as: DAR, DENR,DA, NIA,DPWH, BOM, NHA, NRDC, COMELEC, Bureau of Volcanology

•.Clients in the private sector: NAPOCOR, Mantrade, amongst others

EDUCATION

2007

Bachelor of Art in Communication Arts

Philippine Women's University

Taft Avenue, Manila

Philippines

SELECTED PROFESSIONAL TRAININGS

§Licensure Seminar for Life Insurance (2013) – COCOLIFE Insurance Company. Makati City.

§International Academy of Management and Economics (1997)

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