Manager Human Resources
Resume:
Jerald W. Higginson, MBA, PCI, CPP
Mesa, Arizona 85205
Cell: 480-***-****
Email: *******@*****.***
Preferred Name: Jerry Higginson
Manager Director Executive Director General Manager
Visionary, dynamic executive adept at leading corporate, government, and military operations in start-up, turnaround, high growth, and crisis management.
Proven success right-sizing troubled or under performing organizations. Proven track record of maximizing resources, streamlining processes and budget while increasing productivity. Skillful at empowering employees to highlight individual aptitudes while collaborating as a unit. Strong reputation for strong work ethic, high energy level, approachability and consistent commitment to corporate success.
EXECUTIVE SKILLS
Executive Leadership & Supervision
Strategic Planning & Profit Enhancement
Corporate Security Vision & Mission
Start-up, Turnaround, & Change Management
Compliance Management
Physical Security Posture
Business Continuity Planning
Policy & Procedure design and implementation
Training Curriculum Design and Implementation
Budgetary Management
Incident Investigations oversight
Risk Management, Safety, Fire Protection, & OSHA expertise
Strategic risk assessments
Asset Protection
Human Resources Management
CAREER PROGRESSION
Phoenix Job Corp Center 2017
Safety & Security Manager
Responsible for managing the day to day operations of a safety and security department for a federal training center.
Manages access control to a federal training facility
Conducts investigations into student and staff misconduct
Emergency Manager for facility – writes emergency response and evacuation plans
Provides advice to the Center Director on security and investigations.
Handles issues of misconduct involving students
Anderson Security Agency, Ltd.; 2017
Director of Human Resources
Manages the Human Resource functions of a contract security agency.
Manages the Human Resources function for a 500-employee company.
Responsible for the Recruitment process
Oversees the Training Department
Manages the licensing process for Security Officer Licensing with the AZ Department of Public Safety.
Conducts employee misconduct investigations
Conducts other investigations as determined by the CEO, President and COO
Manages the issuance of uniforms and equipment.
CRITERION HEALTHCARE SECURITY, INC.; 2012 – 2016
Nationwide Contract Security firm providing healthcare security services to medical facilities.
Regional Security Manager
Manages the security functions at four medical facilities owned by IASIS Healthcare [St. Luke’s Medical Center; St. Luke’s Behavior Health Center; Tempe St. Luke’s Hospital; and Mountain Vista Medical Center]
Directed the operational functions of the department
Manages the budgetary process for the Arizona Branch
Manages the Human Resources, Recruitment & Finance functions for the Southwest Region
Ensures security department compliance to client’s regulatory responsibilities under DNV & Joint Commission.
Acts as Regional Security Director for the client
Provides advice to hospital executive management staff
Responsible for managing the hiring process for security at all facilities
Conducted internal investigations as requested by the client
Manages the CCTV & Access Control programs for the client
AZSECURNET, LLC; 2007-PRESENT
Part Time Consulting Company providing Security Consulting, Corporate Investigations, and Gaming (Casino) consulting to businesses.
President/Chief Consultant
Extensive experience creating and implementing security plans and procedures.
Extensive experience physical security of facilities
Extensive experience in risk management
Experience with fire control & suppression systems
Extensive experience creating and implement evacuation and disaster recovery plans
Extensive experience managing key control management systems
Former Licensed Private Investigator (Arizona)
MONTBLEU RESORT CASINO AND SPA; LAKE TAHOE, NV 2009 – 2011
A Nevada Corporation operating several casinos
Director of Security, Compliance, Information Technology, Risk Management, & Transportation
Responsible for the day-to – day operation of a Hotel/Casino/Resort Security Department with coverage 24 hours per day [multiple locations – 2 Casino/Resorts].
Over sees Security Investigations
Manages all Risk Management functions including safety; guest injuries; Workmen’s Comp Injuries.
Conducts all employee misconduct investigations
Conducts surveillance investigations
Conducts or supervises the conduct of follow-up investigation into incidents that occur at the facility
Managed Risk Management program
Conducted OSHA, Safety & Fire protection audits of property
Managed Workmen’s Compensation Insurance Claims
Managed Liability Insurance Claims
Managed the Resort Transportation Department consisting of 5 limousines, 5 shuttle buses, and miscellaneous support vehicles.
Responsible for implementation and administration of all casino compliance programs
Manages the casino Anti-Money Laundering (AML) program
Conducts compliance audits of various aspects and operations of the facility
Ensures that all regulatory licenses and permits are obtained and maintained
Acts as the primary liaison between the casino and regulatory bodies
Conducts investigations into employee misconduct as requested by the Casino General Manager
Conducts Compliance Investigations into regulatory & policy violations and make recommendations on remedies.
Responsible for the supervision and management of a casino information technology department
SALT RIVER PIMA-MARICOPA INDIAN COMMUNITY; SCOTTSDALE, ARIZONA 2001- 2007 A Native American Governmental department - directing a 125 person staff and having an operational budget of $7.4 million.
Director of Enforcement
Responsible for regulatory oversight, security, surveillance, investigations and enforcement of 2 Native American casinos (Casino Arizona). Manages and directs a regulatory staff of 125 persons consisting of the following divisions: Gaming Inspection; Machine Compliance; Investigations; Financial Compliance, Administration, and Surveillance.
Regulates the casino Anti-Money Laundering (AML) program.
Managed the surveillance operation for the casinos
Responsible for the regulation of alcohol on the reservation.
Manages the conduct of all investigations including: violations of tribal gaming ordinance, violations of the tribal/state gaming compact, violations of federal gaming regulations, employee misconduct investigations, preliminary criminal investigations, and other administrative investigations.
Makes enforcement sanctioning decisions on employees, vendors, and guests who violate tribal, state, and federal regulations.
Acts as the primary liaison with the Salt River Police Department, local police, and federal law enforcement authorities.
Extensive experience managing and directing law enforcement, security, surveillance and regulatory compliance operations
Extensive experience identifying, purchasing, and installing security technology systems including: CCTV, Access Control, Alarm Systems, and Visitor/Badge Systems
Extensive experience managing and conducting complex criminal, administrative, and regulatory investigations.
HARRAH’S AK-CHIN CASINO RESORT; MARICOPA, ARIZONA 1998-2001
Native American Casino operated for the Ak-Chin Indian Community by Harrah’s Entertainment, Inc. (Now Caesar’s Entertainment, Inc.)
Compliance/Risk Administrator/Investigator
Responsible for ensuring that Harrah’s Ak-Chin Casino adheres to all tribal, state, and federal regulatory requirements.
Manages the casino Anti-Money Laundering (AML) program
Acts as the primary liaison to the Ak-Chin Tribal Gaming Agency, the Arizona Department of Gaming, and the National Indian Gaming Commission.
Conducts routine liaison with tribal, state, county, and federal law enforcement agencies. Conducts investigations of violations of Tribal, State, and Federal regulations, and other investigations as determined by management.
Managed the Safety & Risk Management Program
Conduct regulatory audits of processes within the casino to ensure compliance.
Performs the duties of Acting Security/Surveillance/Compliance Manager in his absence.
PROCESS IMPROVEMENTS
• Created a Process Improvement program for an organization that was “floundering” resulting in significantly improved performance to where it was considered the model for other similar Agencies in the region [Salt River Indian Community].
CERTIFICATIONS
Board Certified "Professional Certified Investigator" (PCI), ASIS International
Board Certified “Certified Protection Professional” (CPP), ASIS International
AFFILIATIONS
Member, ASIS International 2002-Present
Member, Phoenix Chapter, ASIS International Board of Directors 2003 – 2008
Member, ASIS International Gaming & Wagering Protection Council, 2005-Present
Vice-Chairman, Phoenix Chapter, ASIS International, 2006-2007
Chairman, Phoenix Chapter, ASIS International, 2008
Member, Phoenix Chapter ASIS International Board of Directors 2011 - Present
COMMUNITY INVOLVEMENT
Member, Board of Directors, South Tahoe Area Transit Authority (STATA); 2008-2010
[STATA operates “BlueGo” a regional bus transit system]
MILITARY SERVICE
U.S. ARMY CRIMINAL INVESTIGATIONS DIVISION (CID) VARIOUS LOCATIONS Felony Criminal Investigation Division of the U.S. Army
Supervisory Special Agent (Chief Warrant Officer 3)
Managed an Army Criminal Investigation Division office supervising 30-75 federal agents and support staff.
Responsible for the supervision and conduct of felony fraud criminal investigations.
Conducts audits of major felony fraud investigations
Specialist in Fraud and Computer Fraud Investigations
Presented cases for prosecution to military prosecutors and to the responsible United States Attorney’s Office.
Presented crime prevention educational programs
Primary liaison to local, state, and federal law enforcement agencies.
EDUCATION
MBA – Technology Management
University of Phoenix, 2002
3.7 GPA
B.A. in Management
University of Phoenix, 2000
3.3 GPA
Contact this candidate