Customer Service Sales
Resume:
Objective
To be given the opportunity of employment that will help me to continue to gain work experience and increase my job portfolio; in order to grow professionally and to positively contribute to the Assessment Center at Imperial Valley College.
Experience
Sears Sales Associate 2012-Present
•Knowledge of handling confrontational situations
•Gained the ability of engaging in professional communication with vendors and customers
•Conduct Inventory, maintaining records, and communicating findings to management
•Keep record of potential clients and conduct follow up phone calls
•Explain situations over the phone quickly and efficiently
•Ability to be persuasive and gain rapport
•Provide product knowledge to customers through the features, values and benefits of each product
•Suggestively sell additional items and services that the customer may not have anticipated they will need
•Perform office duties, utilizing copiers, printers, facsimile machines, and calculators
Sears Cashier Associate 2011-2012
•Learned the skills of handling money in an efficient and timely manner
•Learned the problem-solving and conflict management skills
•Learned customer service skills
•Learned how to work with a cash register
•Learned how to process credit applications as well as communicate effectively with the credit department
•Management always placed me with new associates as a mentor
•Communicated laterally with coworkers and up to supervisors regarding the technical information of my sales
Private tutor March 2010-2012
•Required the patience of handling children who have ADD
•Required the knowledge of teaching the children subjects ranging from English, Math, Science, Reading, Writing, and History
•Required to change method of teaching for each child to best fit their specific needs
•Required to be friendly and social to make the children feel comfortable learning
Education
Imperial High School 2007-2011- High School Diploma
Imperial Valley College 2012-2016- A.A Liberal Studies and Human Development
San Diego State University 2016-Present Bachelors in Liberal Studies
Skills
•Certificate in ROP Business
•Computer Graphics 1,2 ROP
•Spanish (Read, Write, and Speak)
•Sign Language (Receptive, Signing, and Literacy)
•People, Communication, and Leadership skills
•45 WPM
•Money Handling
•Microsoft word, Excel, Power Point, Project gallery, Movie Maker
•Sales Skills
•Organizational Skills
•Familiarization and proficiency with office equipment
Reference:
Sydnee Horton, Imperial Valley College Instructor Physical Education
*****.******@********.***
William Rousseau, San Diego State University Instructor
*************@*****.***
Lisa Mendoza, Imperial Valley Instructor
*****.*******@********.***
Ted Bloom MLS, CPL, CKMI, NP
Author, Notary Public, Librarian
************@*****.***
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