Operations Logistics

Jennifer L. Lee

** ****** **** ** • Atlanta, GA • 30342

CELL 917-***-**** • E-MAIL ******@*****.***

SUMMARY • Strong background in business development and project management.

• Multilingual professional with a strong record of academic and hands-on work performance.

• Excellent interpersonal skills and the ability to communicate effec vely.

• A self-mo vated and organized professional with 10 years experience providing thorough and skillful team support.

• Proven experience in troubleshoo ng, PC assembly, system integra on, technical support and customer service.

EXPERIENCE Universal Cargo Management Mar 2017 – Present Opera ons II Atlanta, GA

Opera ons I Apr 2015 – Mar 2017

LATN, Inc. & Business Linguis cs, Inc. Aug 2012 – Present Interna onal Language Associate Atlanta, GA

HIPPA regula ons and hospital policies

Xerox Corpora on Oct 2008 – Nov 2010

Site Manager Atlanta, GA

Oct 2005 – July 2008

Rochester, NY

Track, trace, and monitor shipments. Update shipment status with complete notes to my clients on a daily basis

Provide excellent customer service for all my accounts to abide with the company CARE core values. Appropriately iden fy and resolve many of my clients’ problems and issues on a mely manner, i.e. missing documents, incorrect ISF filing, or poten al deten on, demurrage charges

Assist and support the coordinators, sales, and finance department on all shipments, to maintain a constant flow of communica on

Perform clerical procedures related to all freight forwarding transac ons. Process rou ne customer informa on such as arrival no ces, delivery orders, and invoicing

Assist and be a liaison to coordinators, opera ons, sales, and finance department on all shipments to maintain a constant flow of communica on

Track, trace and monitor FCL, LCL, and AIR shipments via steamship lines, rails, and airlines

Perform clerical procedures related to all freight forwarding transac ons

Assist in rou ne informa on updates of arrival no ces, delivery orders, and invoicing Monitor & support office email distribu on, new client updates, and management of inventory

Legal interpreter in the consecu ve, simultaneous, sight, and telephonic transla on modes

Assist pa ents with controlled documents (medical, legal, and insurance forms) in accordance with

Qualified medical interpreter in the consecu ve, simultaneous, and sight interpreta on modes

Developed and lead targeted sales campaigns with based on client sales metrics and feedback Hired, trained, and managed staff on normal opera on and troubleshoo ng methods of commercial printers

(iGen 3, DocuTech, and DocuColor printers)

Managed order workflow with incoming orders and scheduled orders with site capacity Led cross-func onal Efficiency teams to be er track and manage incoming job workflow with es mates for Accoun ng and Sales

Performed desktop publishing and design services for color, monochrome, and web documents using Adobe Crea ve Suite

LANGUAGES High Fluency (verbal & wri en) Moderate Fluency (verbal)

• English • Malay • Bahasa Indonesia • Mandarin • Cantonese • Japanese EDUCATION Bachelor of Arts in Graphic Design and Pain ng SUNY College at Geneseo

Graduated in May 2005

SKILLS Microso Office: Excel, Word, PowerPoint, Access Adobe: Photoshop, InDesign, Illustrator Opera ng Systems: Windows 98/2000/NT/XP/Vista/7/8/10, Mac OSX

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