Manager Customer Service

Doreen Calnen-Green

* ******** *****, ********, ** 02368 C: 781-***-**** H: 781-***-**** *********@*****.***

Accounting Management Professional

Energetic, established working professional seeking opportunity in a financial capacity for a successful company.

Summary of Qualifications

Results-driven professional with extensive experience in team leadership, relationship development, goal attainment and revenue production seeking an opportunity to utilize and develop skillset at a reputable organization.

Professional Experience

MANAGEMENT

Managed a large team over the course of the last 20 years in different managerial roles. Dedicate myself to provide initiative and resources to any team member to have the department work efficiently and effectively. Consider myself a people person that can be relatable to the team but also demand excellence on a daily basis.

COMMUNICATION

Over the last 20 years, been the primary vocal leader within the department as financials and other operations are communicated to Senior Level Management during Profitability meetings on a monthly and quarterly basis. Additionally, communicated financial dashboard electronically to all necessary parties on a daily basis as well.

SKILLS

Customer Service, Public Speaking, Organizational Management, Negotiation, and Quality Control Analysis. Active Listener, Customer & Personal Services, Critical Thinking, Time Management, Service Orientation, Problem Solving, Negotiations, Instructing, Production and Processing, Administration and Management Mentor Norwood School System

Experience

ACCOUNTING FINANCE MANAGER INVENTORY CONTROL GROSS PROFIT

BJ’S WHOLESALE CLUB DEC 2001-PRESENT

Manage and facilitate all financial operations and reporting for the Petroleum / Inventory Division.

Retail /Gas Chain with annual revenue $15B

Present all Financial Reporting to Executive level groups on daily, monthly and quarterly basis.

Handle a staff that input all critical information of Petroleum deliveries, sales and inventory.

Established entire department and processes from the ground up when first came on board. Worked with IT and other divisions to make department a viable revenue stream for the company.

Performed complex general accounting functions, including preparation and approval of journal entries, account analysis and balance

Manage Accounts Payable and Receivable’s functions on a daily basis

Vendor relations 1099 reporting W9

Project Manager and Implemented all system upgrades within Immediate department

Performed Audits within the East Coast with Internal and External Auditors for Profit & Loss Inventory

Daily Operations within Payables and Receivable built a very strong relationship to work with Vendors and managed to save company money due to payment terms discounts.

Performed Month End, Quarter End and Year End Process Close.

Town of Dedham ( Temp) Aug 2001- Dec 2001

Town Collectors Office

. Handled Billing for Water and Sewer.

. Excise and Real Estate Tax

. Posted Payments and Collections

. Daily Bank reconciliations and Deposits.

AP/AR MANAGER CUSTOMER RELATIONS HILTON @ DEDHAM PLACE JUNE 1988 - JULY 2001

Worked with the Purchasing Department and monitored their budget for all aspects of the Hotel.

Assisted Front Office for all Customer relations and satisfaction

Reviewed collection reports to determine the status of collections and the amounts of outstanding balances. Maintained an Aging summary well beyond expectations.

Managed the Accounts Payable area and managed to stay within Budget and balance

Daily Cash Reporting

Handled all Credit Card charge backs, and processes

Worked with Controller to process Financials and Budget for all department of the Hotel.

Processed Payroll, 1099 reporting, wire transfers, credit card reporting

Handled all Licenses’ and leasing for Hotel.

Computer Skills

Microsoft Excel, Word, PowerPoint, Access, Lotus 123, Monarch, SAP, CICS G/L System, Hyperion Essbase, AS400, Fuel Smart, Oracle Mainframe,Telepoint, Veederoot, EPA Reporting, SOX Compliant, GAAP, Timberline, ADP

Education

West Roxbury Community College Business.

Management Development Programs BJ Wholesale

Super User SAP Training

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