Customer Service Manager
Resume:
Jillian D. Morley, MBA
Walpole, MA 02081
************@*****.***
Key Strengths
Banking, Mortgage and Loans, Team Building, Customer Service, Financial Analysis, Operations, Sales
PROFESSIONAL EXPERIENCE
Sharon Credit Union, East Walpole, MA
Manager, August 2008-August 2017
Manage all member service and teller interactions at branch office
Underwrite and close consumer loan products
Perform as a Mortgage consultant and close second mortgage products
Coach, train, and supervise branch personnel
Support and maintain banking system applications
Ensure provision of quality services in conformance with established Credit Union’s policies, strategies, procedures, and objectives
Sharon Credit Union, Sharon, MA
Outbound Call Center Rep, February 2014-December 2015
Manage a list of members to make outbound calls to sell Credit Union products
Town of Medway, Medway, MA
Board Secretary, February 2013-February 2014
Perform administrative duties in support of the activities of various town boards
Sharon Credit Union, Sharon, Ma
Assistant Manager, August 2006-August 2008
Oversee and supervise member interactions at branch office in absence of manager
Support bank system applications, teller services, and member services
Evaluate members’ financial needs and provide appropriate Credit Union products
Peoples Bank, Bridgeport, CT
Customer Service Associate, October 2005-August 2006
Jillian D. Morley, MBA
EDUCATION
Sacred Heart University, John F. Welch College of Business, Fairfield, CT
Masters in Business Administration, Summa Cum Laude, GPA: 3.95, August 2006
Sacred Heart University, John F. Welch College of Business, Fairfield, CT
Bachelor of Science, Double Major: Business Administration and Finance, Summa Cum Laude, GPA: 3.96, May 2005
COMMUNITY SERVICE
President - Junior Woman’s Club of Walpole, Walpole, MA 2009-present
Walpole Town Meeting Member, Walpole, MA 2011-present
Breaking Bread, Walpole, MA 2011-2013
Chamber of Commerce, Walpole, MA 2011-2013
Mansfield Animal Shelter, Mansfield, MA 2011
Lion’s Club of Sharon, Sharon, MA 2007-2008
Religious Education Teacher - Blessed Sacrament School, Walpole, MA 2006-2007
Valley United Way - Global Management Project, Fairfield, CT 2006
Junior Mentor - Sacred Heart University, Fairfield, CT 2003-2004
Classroom Learning Assistant – Sacred Heart University, Fairfield, CT 2002-2003
HONORS AND AWARDS
Graduated with Honors, MBA, 2006
Gold Medal of Excellence in Finance, 4.0 GPA in Finance, #1 in class of 2005
Graduated with Summa Cum Laude Honors, BS in Business and Finance, 2005
Sacred Heart University Trustee Scholarship and Dean’s List, 2001-2005
Member of Delta Epsilon Sigma, National Honor Society, 2004-present
Member of Delta Mu Delta, Business Honor Society, 2004-present
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