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Customer Service Manager

Location:
Walpole, MA
Posted:
October 15, 2017

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Resume:

Jillian D. Morley, MBA

** ****** ****

Walpole, MA 02081

508-***-****

ac2ro1@r.postjobfree.com

Key Strengths

Banking, Mortgage and Loans, Team Building, Customer Service, Financial Analysis, Operations, Sales

PROFESSIONAL EXPERIENCE

Sharon Credit Union, East Walpole, MA

Manager, August 2008-August 2017

Manage all member service and teller interactions at branch office

Underwrite and close consumer loan products

Perform as a Mortgage consultant and close second mortgage products

Coach, train, and supervise branch personnel

Support and maintain banking system applications

Ensure provision of quality services in conformance with established Credit Union’s policies, strategies, procedures, and objectives

Sharon Credit Union, Sharon, MA

Outbound Call Center Rep, February 2014-December 2015

Manage a list of members to make outbound calls to sell Credit Union products

Town of Medway, Medway, MA

Board Secretary, February 2013-February 2014

Perform administrative duties in support of the activities of various town boards

Sharon Credit Union, Sharon, Ma

Assistant Manager, August 2006-August 2008

Oversee and supervise member interactions at branch office in absence of manager

Support bank system applications, teller services, and member services

Evaluate members’ financial needs and provide appropriate Credit Union products

Peoples Bank, Bridgeport, CT

Customer Service Associate, October 2005-August 2006

Jillian D. Morley, MBA

EDUCATION

Sacred Heart University, John F. Welch College of Business, Fairfield, CT

Masters in Business Administration, Summa Cum Laude, GPA: 3.95, August 2006

Sacred Heart University, John F. Welch College of Business, Fairfield, CT

Bachelor of Science, Double Major: Business Administration and Finance, Summa Cum Laude, GPA: 3.96, May 2005

COMMUNITY SERVICE

President - Junior Woman’s Club of Walpole, Walpole, MA 2009-present

Walpole Town Meeting Member, Walpole, MA 2011-present

Breaking Bread, Walpole, MA 2011-2013

Chamber of Commerce, Walpole, MA 2011-2013

Mansfield Animal Shelter, Mansfield, MA 2011

Lion’s Club of Sharon, Sharon, MA 2007-2008

Religious Education Teacher - Blessed Sacrament School, Walpole, MA 2006-2007

Valley United Way - Global Management Project, Fairfield, CT 2006

Junior Mentor - Sacred Heart University, Fairfield, CT 2003-2004

Classroom Learning Assistant – Sacred Heart University, Fairfield, CT 2002-2003

HONORS AND AWARDS

Graduated with Honors, MBA, 2006

Gold Medal of Excellence in Finance, 4.0 GPA in Finance, #1 in class of 2005

Graduated with Summa Cum Laude Honors, BS in Business and Finance, 2005

Sacred Heart University Trustee Scholarship and Dean’s List, 2001-2005

Member of Delta Epsilon Sigma, National Honor Society, 2004-present

Member of Delta Mu Delta, Business Honor Society, 2004-present



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