Customer Service Representative
Resume:
Judith Johnson
Elizabeth, PA *****
****.*************@*****.***
PROFESSIONAL SUMMARY
●5 years of Administrative/Receptionist Experience
●Knowledge of human resources processes
●Ability to work in a face paced environment that include scheduling appointments for clients
●Strong ability in using MS Office (MS Excel and MS PowerPoint)
●Outstanding communication and interpersonal skills
●Ability to handle data with confidentiality
●Good organizational and time management skills
●Proficient with Microsoft Office Suite
●Ability to be resourceful and proactive in dealing with issues that may arise
●Ability to organize, multitask, prioritize and work under pressure
PROFESSIONAL EXPERIENCE
Customer Service Representative
August 2017- September2017
Century Support Service
respond to clients questions regarding billing and payments for outstanding dept.
Responded clients of options regarding dept solutions
Refereed clients to appropriate sources
Administrative/
September 2016 - October 2016
Advanced Sourcing Concepts, Pittsburgh, PA (High mark)
Administrative/Customer Service Representative
Respond to internal and external HR related inquiries or requests and aid
Redirect HR related calls or distribute correspondence to the appropriate person of the team
Advise customers on medical benefits
Confidentiality appropriate
Resolve office-related malfunctions and respond to requests or issues
Coordinate with other departments to ensure compliance with established policies
Maintain trusting relationships with suppliers, customers and colleagues
Perform receptionist duties when needed
January 2013 – October 2016
Alorica, Pittsburgh, PA
Customer Service Representative
●Answer incoming calls
●Add and/or remove service per customer request
●Have courteous, professional phone etiquette
●High Volume Call Experience
November 2012 – June 2013
Day Toyota, Pittsburgh, PA
Receptionist/Coordinator
●Serve visitors by greeting, welcoming, directing and announcing them appropriately
●Answer, screen and forward any incoming phone calls while providing basic information when needed
●Receive and sort daily mail/deliveries/couriers
●Maintain security by following procedures and controlling access via the reception desk
●Update appointment calendars and schedule meetings/appointments
●Perform other clerical receptionist duties such as filing, photocopying, collating, faxing etc.
●Answered incoming calls
●Scheduled service appointments for customers
EDUCATION
●Point Park University, Pittsburgh, PA Master’s Degree in Criminal Justice Administration with honors
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