Microsoft Office Information Technology

LOURDES C MOTHERSIL

Email: *****************@*******.***

Mobile: 347-***-****

Procurement Customer Support

Analytical and collaborative procurement management professional adept at building vendor partnerships that advance company goals and increase customer satisfaction. Skilled at compiling customer data and market trend information to determine product penetration and market requirements. A concentration in IT technology, Aerospace, Hardware product buyer with proven background in ascertaining customer preferences. Improvement specialist who teams with developers to create product offerings that meet or exceed market demand.

Procurement: Experience with indirect/direct spend analysis, developing negotiation strategies and executing on the re-negotiation of contracts.

Experience with international suppliers: Italy, Japan, & Canada compiling necessary governmental iTAG numbers and ECCN.

RFP’s for IT equipment & licenses.

Manage & Route IT contracts to legal departments for final review

Review contract Software implementation & maintenance - quotes for contract renewals & licensing.

Purchase orders for IP telephony

Vendor Contracts & Negotiations: Manage commodity’s interactions with customers, clients and procurement process, and Client Relationship Management (CRM). Vendor quotes, ASP, RFI, RFP, competitive bids, merchandise orders

Market Research: Consumer feedback, market trends, customer buying habits.

Professional Experience:

Strategic Distribution Inc., Bristol - PA 06/2015- Present

Procurement specialist- Maintenance & MRO - NYC Custodial DOE {department of education)

SDI is a supply chain, strategic sourcing, buying operations, supplier relations & engineering services company.

This is a heavy base of blanket orders, stock & non-stock items - I provide customer support for over 1200 Schools within the NY area -ALL maintenance, janitorial, and construction supplying needs.

Orders are placed through this sector’s group in 3 ways; Phone, fax, on-line orders

Request Quotes (RFQ) & RFI,

Maintain item information: price, UOM, description

Sourcing analysis

Que management

Create SOP

Weekly project management/team meeting preparations

Verify requisitions & open POs for accuracy

Unit of measure conversion

Schedule repairs, returns, and maintenance of equipment.

Expedite PO & ETA delivery time-

Leader of Six sigma green belt ongoing improvement project.

United States Postal Service (USPS), Marcus Hook - PA 9/2015 – 01/2016

Customer service- Sales & Distribution services (christmas seasonal hire)

Postal leadership information/ information regarding activities within the community.

Provide product and service information to customers, including informing customers regarding special offers; suggestive selling related merchandise; promoting products based on customer needs. Provides additional information regarding product features and services.

Assist with passport applications

Fingerprinting & Criminal background information

Distributes primary and one or more secondary schemes of outgoing mail for dispatch based on knowledge of current distribution schemes.

Philadelphia Ronald McDonald House of Charities, Philadelphia - PA 9/2011 – 11/2013

Charity Coordinator (Volunteer)

Providing housing for parents of seriously ill babies & children; Non-profit and private

Performs distribution and a variety of sales and customer support services for products. Maintain a pleasant and effective public relations with clients/organizations & patients' families - requiring a general familiarity with privacy laws, regulations, and procedures commonly used.

Coordinate monetary donations, toys, food, and clothing.

Assist in patients activities.

Agusta Aerospace / Agusta Westland, Philadelphia - PA 9/2010 – 12/2012

Sr. Buyer / Procurement (Contract)

Aerospace manufacturer of helicopters; commercial and private

Manage the hardware commodity, the Internal/ external customers & approved suppliers.

Maintain a 500 line item of my weekly buyer’s report: Maintain an inventory of at least 50,000 parts inventory per week. Purchases of Stencils, decals, hardware, chemicals, and avionic materials and assemblies.

Manage 80+ external Suppliers to achieve procurement targets price, delivery and QA for the purchase of hardware, chemicals, and avionic materials and assemblies.

Build and Manage a Strong Supply Base through Supplier Development and improving Supplier Relations. Track on-time delivery, qualify and manage an Approved Supplier List for the value streams including new and existing products.

Contract review, negotiate deliveries, collecting rebates that are due from vendors; as well as, sending RFQ for items that aren’t on a contract agreement thereby, both costs and delivery needs to be negotiated.

Select Suppliers and build a target plan (grow, maintain, and transition)

Set up Supplier agreements to include LTAs, Blanket PO's, etc.

Work with Suppliers for Continuous Improvement and Operational Excellence.

Establish and communicate challenging standards and expectations to Suppliers; i.e.: export control number ECT.

Resource America Inc., Philadelphia - PA 1/2008 – 9/2010

Manager - Information technology/Procurement

Specialized asset Management Company providing investment expertise for investors in the commercial finance, real estate, and financial fund management sectors.

Oversaw the administration of the company’s WAN

Oversaw purchase order contract preparation and submission and worked with funding agencies to finalize close-out arrangements.

Worked with VP of HR and Director of Information Technology to review weekly budget forecasts against actual performance.

Co-created and teamed with department members to oversee implementation and success of short- and long-term procurement initiatives to reduce costs and improve service quality.

Created and maintained strong partnership with vendors and negotiated purchase order contracts/subcontracts for equipment, supplies, travel, and services.

Oversees the administrations of Computer maintenance & software

Developed policies and procedures that ensure regulatory compliance and company policy.

Served as customer point person for all team product order deliveries, ensuring customer and supplier satisfaction.

Gauged operational effectiveness and customer satisfaction and recommended ongoing improvement measures by analyzing internal and external feedback.

Secured vendor quotes and competitive bids by meeting with suppliers every quarter to review products and services satisfaction.

Direct Buy, New York - NY 2004 – 2008

Buyer

Started as part-time; converted to FTE demonstrating strong performance

Worked with member customers and over 750 manufacturers to determine product demand and negotiate merchandise purchases.

Collaborate with suppliers and manufacturers regularly to determine product penetration and refocus product offerings.

Placed merchandise orders and reviewed shipping costs.

Obtained warranties, return authorizations, and manufacturers’ defect issues.

Robert Half Technology, New York - NY 2005 – 2006

Contract Buyer / PC Support/ Analyst

Worked as contract support for companies such as L’Oreal to provide procurement support and technology expertise.

Deployed business process support systems, purchased PC parts, and performed PC upgrades.

Tracked purchase orders and managed client calls.

Supported IT clients in New York by working on-call positions and launching/maintaining supply chain applications.

Trained staff on programs and supported program functionality.

TOWN SPORTS INTERNATIONAL, New York - NY 2000 – 2004

Second largest owner and operator of fitness clubs in the Northeast and Mid-Atlantic regions.

IT Procurement 2001 – 2004

Launched and oversaw supply chain programs.

Reviewed software and hardware contracts.

Microsoft office suite patches, license & maintenance.

Trained staff and supported program use.

Systems Analyst Level II 2000 – 2001

Delivered IT support to 180 clubs and 5K employees.

Developed comprehensive IT deployment initiatives, and organized all project timelines and activity.

Compiled data for site deployment news releases.

Created site surveys, forms, templates, and all schedules and checklists.

Teamed with developers to author functional specifications.

Education & Certifications:

Pratt Institute: Brooklyn, New York

Bachelor’s Degree Computer Science & Architecture

Villanova University, Villanova, PA Currently Pursuing

Lean Six Sigma Green Belt

Computer Proficiency:

Microsoft Office Suite

SAP ERP

SNP

SAP R/3

CRM

QA

Professional Development & Affiliations:

CPM – Network Security – Computer Career Center

Quality Assurance – Boden

Procurement Expert – American Management Association

American Management Association

Languages:

Fluent in English & French

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