Customer Service Insurance
Resume:
Ashley Q Hill
Virginia Beach, VA 23451
***********@*****.***
Medical Billing and Coding Specialist
Dynamic, assertive, reputable billing specialist that possess organizational skills, and self-starting capabilities to help submit insurance claims. Successful track record handling complicated assignments. Highly experienced in working directly with insurance companies, healthcare providers, and patients. Proficient in variety of practice management software applications. Dedicated to maintaining strict patient confidentiality.
Key Administration Skills
Medical Terminology
Medical Insurance
Accounts Receivable
Hippa Compliance
Electronic Insurance Claims
ICD-9
ICD-10
CPT
Hcpcs
Microsoft office
Work Experience
June/2014-May/2017 The Therapy Network-Front desk/medical assistant
Managed the facility's accounts receivable reports
handled collections on unpaid accounts
answered patients billing questions
verified patients insurance coverage
February/2011-May2014 Atlantic OBGYN- Billing Clerk
reviewed and appealed unpaid and denied claims
worked directly with insurance companies and healthcare providers
processed claims
used coded data to produce and submit claims to insurance companies
June/2008-February/2011 Holley & Associates- Executive Administrative Assistant
Managing day-to-day operations of the office
Organizing and maintaining files and records
Planning and scheduling meetings and appointments.
September/2005-May/2008 Holiday Inn- Hostess
Welcoming and greeting guest
Ensure that customer needs and desires are met
Manage bookings for rooms, allocate and collect payments
May/2004-August/2005 Circuit City- Customer Service
Identify, investigate and deal with customer issues accordingly
Accept payments for merchandise, make change, and issue receipts
Give customer service information including product and membership details
Education
2014 Centura College, Norfolk, VA Medical Billing and Coding Specialist
2010 Tidewater Community College, Portsmouth, VA Associate of Applied Science
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