Manager Customer Service
Resume:
Mario Cisneros
West Valley City, UT 84120
********@***.***
QUALIFICATIONS
Accomplished Manager with over twenty years of experience. Trained and certified in OSHA, MSHA and ISO 90001. Management strengths encompass P&L, budgets, cost reduction, purchasing, process improvement, training, facilities management and labor relations. Ability to identify high potential employees; create and direct plans for both individuals and teams. Additional professional experience extends to include five years serving on West Valley City Planning and Zoning Commission.
PROFESSIONAL EXPERIENCE
Liberty Tire Recycling June 2016 to Current
Plant Manager - P&L, Budget, Purchasing, EHS, Maintenance, Process control, Production, Inventory
Responsible for hiring of all direct reports; screening and interviewing, on-the-job training, and performance review process and employee development.
Manage all purchasing for Salt Lake City facility. All parts for a 24 hour a day production facility. Purchase all parts for Semi Fleet of 16. Purchase all parts for a fleet of 400 semi-trailers. Direct and coordinate quotes, billing and purchase of materials
Conducted all safety training for 79 production employees and new hire. All environmental compliance for the facility is my responsibility.
Responsible for all maintenance for Production facility, Fleet of Semi’s and Trailer fleet.
Responsible for crumb production for the SLC facility. Managed 24 hour a day production goals.
Created all Standard work documentation on Machinery for facility. Created all new process to achieve monthly and yearly goals.
Responsible for all inventories. Accuracy to be maintained at 98%. Inventories included truck, trailer, production parts and completed crumb rubber production.
Weir Slurry Group, Inc. (dba Weir Minerals- Salt Lake City) August 2007 to June 2016
Production Manager- Urethane Molding, Saws, Balance, Handlay, Packers, Paint and Sandblast Departments,Shipping
Manage team of 60+ direct production employees; all production positions governed by Collective Bargaining Agreement (CBA) between United Steel Workers Int’l (USW) and Weir Slurry Group. Direct work as per terms of current CBA.
Participate in hiring process for all direct reports; screening and interviewing, on-the-job training, performance review process and employee development.
Direct and coordinate quotes, billing and purchase of materials.
Adhere to company safety procedures working towards Zero Harm initiative for a safe and profitable working environment.
Facilitate employee training on various topics including new employee EHS orientation, 5S, Lean Manufacturing and JSA (Job Safety Analysis).
Pinpoint MRP system needs and propose recommendations for specific requirements.
Work directly with Product Managers to develop and execute new product lines and department standards; update required documentation, production processes, JSA’s, best practices and quality standards.
Communicate with internal and external customers regarding product pricing, delivery status and adherence to quality standards.
Responsible for scheduling production to ensure on-time deliveries while ensuring customer satisfaction and meeting quality standards; increased on-time deliveries from 60% to 97%.
Manage daily shipments of all parts domestic and international.
Kraft Maid Cabinetry June 2006 to August 2007
Production Manager- Laminator, U.V. and Drawer Cell Departments
Developed and executed proper documentation related to department standards and production processes.
Developed and executed KAN-BAN system for all direct reporting departments to ensure continued improvement related to manufacturing efficiencies.
Trained all direct reports on production best practices to maintain a safe and productive work environment.
Conducted specialized training on Lean Manufacturing; focus on 5S.
Created new and updated SOP’s for all production areas of responsibility.
Franklin Covey Printing August 1983 to June 2006
Production Manager July 1997 to June 2006
Managed over 100 employees across various departments; Production, Quality, Customer Service, Purchasing, Facilities, Shipping and Receiving, Scheduling and Warehouse.
Trained both Supervisors and line level employees on all aspects of daily work; training topics included quality, work performance and safety.
Organized material planning, inventory/production control, gross requirement, planned issues, planned load, scheduling and procurement of materials.
EDUCATION
Oceanside High School- 1983 Oceanside, CA H.S. Diploma
IBCS - 1990 Osborn, MO B.A. Theology
TRAINING
Topics include: KPI Lean 6 Sigma 5S SMED
Kaizen JSA’s SWI’s ISO 90001
APICS Hazard Communication OSHA-30 Hour MSHA
Risk Assessment Safety
Contact this candidate