---DAVID B. HOUSE

*** ****, ******, ** ***** Home: 405-***-****

ac2re2@r.postjobfree.com

Professional Summary:

Administration/Management; Integration/Management Call Center Management,Client Account Service/Administration Computer Systems Literacy (Broad);Cross Functional Responsibilities; Demonstrated Leadership; Detail Oriented; Excellent Customer Service Skills; Management negotiation,New Business; Operations management; Trainer Experience.

Skills: Strong interpersonal demeanor Sound judgment

Operations management Process improvement techniques

MS Office Strategic Thinker & Effective Communicator

Program Evaluator PowerPoint

Work History:

Chickasaw Nation Industries (CNI) 04/2014 to 01/2015

2600 John Saxon Blvd.

Norman, Ok. 73071

Salary: 31,200.00 USD per year

Ashley Collard - 405-***-****

Help Desk Specialist I

Answers phones promptly. Provide customer assistance with routine inquiries and applications, software, hardware and network operations problems. Log all events and document findings and actions taken to resolve events in CSC ITSM software tool. Follow and make use of standard procedure documentation. Able to resolve less complex events immediately. More complex events are escalated to second level support. Responsible for aiding in own self-development by being available and receptive to all training made available by the company. Plans daily activities within the guidelines of company policy, job description and supervisor’s instruction in such a way as to maximize personal output. Able to work in a fast-changing, stressful environment where you must be flexible and learn quickly. Desktop Support experience, Active Directory, Lotus Notes, and Remedy ITSM software experience.

CERTIFICATES: Help Desk Institute (HDI) Certified.

HLP Solutions / Hertz

(Temp) 09/2013 to 12/2013

5100 N. Brookline Ste. 400

Oklahoma City, Ok. 73112

Salary: 27,000.00 USD per year

Brandon Cole – 405-***-****

Customer Service Specialist

Ensure a positive customer experience by effective management of the

rental process to include qualifying the renter and completing

contracts.

Communicate to management all relevant customer feedback to facilitate

on-going changes in our service and prices to drive continuous

improvement within our operations.

Protected company assets through adherence to company policies and

procedures.

Inside Sales Specialist - Florist Support Help Desk, 10/2007 to 01/2012

Teleflora Inc.

3737 NW 34th St.

Oklahoma City, OK. 73112

Salary: 23,000.00 per year

Lillibeth LaGrange – 405-***-****

Outbound calling to sell various products offered by Teleflora

to member florists.

Familiar with entire line of product sold by Teleflora as well

as other services offered.

Exceeded daily, weekly, and monthly quotas that were

established for contacts and sales.

Established a high level of rapport and trust with the

Teleflora florists.

Used every customer contact to reinforce the Teleflora

commitment to customer service.

Prepared reports as necessary for the Inside Sales department

management.

Utilized appropriate order entry; call tracking and contact

management software.

Participated in sales, product and process training as

required.

Customer Service Specialist, 05/2009 to 10/2010

Oasis Staffing/Okla.Natural Gas

8028 N May Ave. Ste. 110

Oklahoma City, OK. 73120

Salary: 25,000.00 per year

Andrea Mosely – 405-***-****

Answered inbound calls for Oklahoma Natural Gas Co. customers

who needed their gas service activated, had billing questions

or needed changes made to their account.

Resolved customer issues over the telephone by helping

customers through strategic steps.

Provided information and education to customers within a one-

call resolution to increase customer satisfaction.

Responded to citizens' complaints and requests for information

and services.

Customer Service Rep. 06/2008 to 05/2009

Jack Onofrio Dog Shows

3401 NE 23RD St.

Oklahoma City, Ok. 73121

Salary: 21,000.00 per year

Monique – 405-***-****

Working with and promoting National and International Dog

Shows.

Handle all customer incoming calls, and answer all questions

from customers concerning shows, vendor setups, advertising,

etc.

Responded to citizens' complaints and requests for information

and services.

Insurance Customer Service Specialist, 05/2007 to 07/2007

Hartford Insurance Co.

7800 NW 85th Terr.

Oklahoma City, OK. 73132 (Training)

Salary: 27,000.00 per year

Melody Palmer –-405-***-****

Determined correct rates, input data, phone contact with

internal and external customers, organize workload as

necessary, set priorities and execute completion of needed

processes per procedures, knowledge of legal requirements for

renewal processing, assist others to exceed team goals and

expectations.

Ability to handle Key Account rating and issuing

responsibilities.

Reported policy changes and company conditions affecting

customer satisfaction.

Calculated quotes and educated potential clients on insurance

options.

Wireless Account Services Specialist, 08/2006 to 05/2007

Cox Communications

11941 N Pennsylvania Ave.

Oklahoma City, OK. 73120

Salary: 25,000.00 per year

Katie Dorsett 405-***-****

Received inbound calls for Cox Communications/Sprint customers

for wireless services, have billing questions or needs changes

made to their account.

Resolved customer issues via telephone by assisting customers

through a series of steps.

Provided information to educate customers with a one-call

resolution to increase customer satisfaction.

Customer Service Specialist, 01/2003 to 03/2006

AT&T/Cingular

3201 Quail Springs Parkway

Oklahoma City, OK. 73134

Salary: 35,000.00 per year

Tammi Papillion 405-***-****

Received inbound calls to effectively gather customer data and

fulfill customer needs.

Educated customers to avert the need for future contacts,

denoted documentation of call.

Resolved customer inquiries in a timely fashion and provided

quality service and support.

Team Advisor, 10/1999 to 10/2002

Sprint PCS

6500 Sprint Parkway

Overland Park, Ks. 66251

Salary: 40,000.00 per year

Shane Landrum 800-***-****

Supervised daily operations of Customer Care Team, Team

Leaders, and Specialists.

Provided leadership, administrative support, and performance

feedback to support organizational goals.

Prepared and presented informal and formal presentations

related to various tools used for quality assurance in order to

improve customer satisfaction levels.

Supported the QC process of all new and existing system product

lines.

Served as liaison between initial customer purchase, phone

activation process, billing questions, educating new hire

groups with new technology services and product roll outs.

Defused volatile customer situations calmly and courteously.

Managed customer calls effectively and efficiently in a

complex, fast-paced and challenging call center environment.

Education:

Data Processing, 1989 - 1990

OCCC - Oklahoma City, OK.

FAA Sponsored Courses; Various Computer Systems; 400 Hours.

Belle Isle Vo-Tech; Oklahoma City, Ok. Computer Programming;

COBOL.

Professional Training; FAA Microsoft University; Windows 4.0 NT

Server.

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