Customer Service Microsoft Office

Deborah E. Welborn

**** ********* **.

McKinney, TX 75069

214-***-**** cell

***********@*****.***

Career Objective

Seek Full-Time responsibilities utilizing work experience that will allow for professional growth.

Experience

RELIANCE FIRST CAPITAL, Plano, TX (Aug. 2016 – March 2017)

Mortgage Loan Set-Up Specialist

Ran Automated Underwriting System (AUS) to determine qualification of mortgage loans.

Ordered required VA and FHA documentation as well as entered contract and application data.

Verified accuracy of all documentation necessary to process mortgage loans.

Reviewed and inspected Appraisals and Titles for accuracy.

Assisted Loan Officers & Processors with verifications of employment, insurance, and loan payoffs.

ALLY FINANCIAL, Lewisville, TX (Nov. 2015 – Aug. 2016)

Lease Buy-out Analyst

Reviewed and verified accuracy of vehicle pay-offs, title work, and other documentation required to complete bill of sale for Ally leased vehicles.

Prepared, sent, and received legal documents for transfer of ownership to customers.

Completed release of liens, ordered title work, issued refunds, and collected shortages due to inaccurate pay-off funds.

Resolved customer issues and complaints in a positive, professional, and timely manner.

NATIONSTAR MORTGAGE, Irving, TX (March 2012-Feb. 2015)

Escalations Loan & Subordination Analyst

Processed and took ownership of aged pending mortgage loans that required immediate and special attention in order to complete origination.

Collected and verified customer identity, proof of employment, income, and residential information.

Performed subordinations to resolve lienholder issues.

Ordered and reviewed Titles, Property Appraisals, and updated Credit Bureaus as well as work with customers to resolve and clear any stipulations or issues needed to fund loan.

INDEPENDENT BANK, McKinney, TX (Nov. 2009-Dec. 2011)

Loan Operations Assistant II

Balanced daily general ledger for loan clearing & non-posted items for 40+ branch locations.

Verified daily maintenance reports for proper loan authorization and documentation.

Audited new and refinanced loan transactions to ensure compliance within company policies and procedures as well as State/Federal laws and regulations.

CITIFINANCIAL AUTO, Dallas, TX (Feb. 1995-Sept. 2003) (Acquired AUTO ONE Nov. 2002)

Sr. Accounting Clerk, Cash Management (May 1999-Sept. 2003

Processed and posted customer payments, vehicle payoffs, deficiency balances from charged-off accounts, and proceeds from auction sales of repossessed vehicles.

Cancelled rebate-able items such as extended warranties & insurance products.

Balanced and audited daily accounts receivable transactions.

Insurance Coordinator, Asset Recovery (June 1997-May 1999)

Negotiated and collected outstanding balances on damaged vehicles from insurance companies.

Investigated and coordinated recovery of uninsured damaged vehicles.

Repossession Administrator, Asset Recovery & Remarketing (Feb 1996-June 1997)

Administered notifications of vehicle repossession to customers.

Coordinated transportation of recovered vehicles to auto auctions within assigned territory.

Solicited, negotiated and collected bids from dealers on recovered vehicles for sale.

Receptionist (Feb. 1995-Feb. 1996)

Answered and screened all incoming calls for 100+ employees.

Computer Skills

Microsoft Office, CNC, Encompass, Share Point, Quantum, Real EC, LSAMS.

Education

Brookhaven College, Dallas, TX (1993-1995); Tarleton State University, Stephenville, TX (1987-1989)

Regional Travel Training Center, Dallas, TX (1989), Certified Travel Agent.

References

Available upon request.

Contact this candidate