Management Customer Service

“Sal” FAISAL ZAHIR - RPh, MBA, MPH

**-** ***** ***, ***** 11E, Floral Park, NY 11001

Phone: 914-***-**** Email: ***@***.********.***

www.linkedin.com/in/faisalzahir

I am a Life Sciences Leader with extensive experience ranging across various verticals in pharmaceuticals, a published pharmaceutical market research Investment Banking Analyst and a Registered Pharmacist with seven years of clinical experience. I am an Innovative problem solver with unique abilities to pursue creative solutions to a variety of Life Sciences issues and concerns. Outstanding communication skills and professionalism provide a strong sense for the bottom line and sensitivity to the customer’s needs with an open mind to innovation. EDUCATION

Master of Public Health Columbia University New York, NY 2016

• Health Policy and the Political System, Decision Analysis, Health Economics, Healthcare Finance

• Strategic Management, Entrepreneurship for Healthcare Managers, Hospital Management, Biostatistics

• Healthcare Accounting & Budgeting, Epidemiology, Analytical Methods for Health Services Management

• First Runner-Up among 18 teams, 70 presenters and eight schools for a Healthcare Delivery Challenge (The Hay Group)

• Competencies: Knowledge of Bundled Payments, DRG, ICD 10 Master of Business Administration Drexel University Philadelphia, PA 2013

• Majored in Pharmaceutical Management, Established regulatory pathway for an NME, Phase III to Post-Marketing

• Led a team to establish a business, regulatory and pricing strategy for an Alzheimer’s drug, $65 Million funding

• Focused on small molecules life cycle management and regulatory pathways Bachelors of Pharmacy University of Punjab Lahore, PK

• Majored in Pharmaceutics, Pharmacology, Pathophysiology, Particle Dynamics and Healthcare Systems

• Curriculum similar to Pharm D.

• One year externship at a pharmaceutical company leading to a permanent position Certifications & Licenses:

• Registered Pharmacist, NY

• Registered Pharmacist, NJ

• Certified Immunization Pharmacist (Department of Consumer Affairs, NJ)

• Pharmaceutical Regulatory Affairs (Seneca College of Applied Arts & Technology)

• Project Management Made Simple by HP

• Productivity Improvement Through Kaizen Activities (Export Promotion Bureau)

• Internal Quality Auditing for ISO 9000 (SGS SA)

EXPERIENCE

Board Membership PIMA Medical Institute Arizona August 2013 - present

• Healthcare Administration Advisory Board

Director, Product Management Medhart Pharmaceuticals, Inc. Oakley, CA January 2016 – present

• Created Strategic Sourcing plan and designed Value Chain for a new product managing cost without compromising quality and outcomes

• Conducted an in-depth market analysis, competitive intelligence and a product landscape review of USP 795 market for treatment of onychomycosis, leading to a new product that is $4,300 cheaper than competitors product, per patient, per life cycle of treatment

• Managed all stages of product lifecycle from conception through development

• Consistently interfaced with and identified customer value perception and utilization drivers

• Built productive relationships with stakeholders including Legal, Regulatory, Marketing, Procurement, R&D, Supply Chain, and Operations departments to provide product strategy to ensure an on-time launch

• Successfully negotiated contracts with suppliers / vendors enabling cost containment and ensured that supplier performance met expectations

• Did Structured Product Labeling submission for FDA, National Drug Code allotment and registration on drug database Hospital Pharmacy Residency (PGY-1) Englewood Hospital & Medical Centre Englewood, NJ June 2016

• Worked with the Transitions of Care Team which included new and discharged medication counseling

• Was involved in Practice Management Services which included ADR reporting program, Pharmacy & Therapeutics, Formulary System & Medication Use Evaluation

• Did hospital pharmacy dispensing in patient care areas and the USP 797 intravenous compounding room Healthcare Consultant (Investment Firm) The Solution Lab, Inc. New York, NY June 2015 – September 2015

• Worked with a multidisciplinary team of analysts to conduct scientific feasibility of emerging bio-technologies

• Co-authored & published a white paper, created slide decks for C-suite personnel focusing on competitive analysis

• Analyzed top 10 public & private bio-tech companies, conducted KOL interviews, market sizing and rigorous secondary research, interpret and analyze clinical and financial data as a part of business intelligence and market research

• Analyzed FDA premarket approval, pricing and re-imbursement landscape to assess market access for orphan drugs Pharmacist RPh. CVS Caremark Pharmacy Secaucus, NJ 2008 - 2015

• Provided guidance through annual Medicare Part D enrollments, rectifying prior authorizations and step edits

• Increased sales by 25% by focusing on customer service and effectively running Patient Care Quality campaigns by interacting with physicians and patients for better health outcomes

• Achieved top performing store status by 2010; Personally trained 50 new interns serving the region

• Responsible for achieving & maintaining KPMs (Key Performance Measures) at 90th percentile chain wide

• Internal Quality Auditing for 3rd party payer compliance, ran community immunization and smoke cessation campaigns

• Competencies: HIPAA compliance, Medicare Part D Compliance / Fraud, Waste & Abuse Engagement Manager- Life Sciences UCA Group of Companies Denville, NJ 2006 - 2008

• Served as a Subject Matter Expert for a newly established Life Sciences practice

• Chaired client requirements meetings and opportunity mining

• Relationship Management, participated in pre-sales meetings

• Responsible for people management and provide overall direction to project teams Manufacturing Lead Patheon Toronto, ON 2000 - 2004

• Assisted in development of rational and scientifically-sound formulations and manufacturing procedures

• Led teams for validation batches and oversaw batch sampling and timely data entry

• Consolidated raw materials in the ERP System in collaboration with the warehouse

• Conducted Out of Spec investigations in cGMP deviations Product Development Manager CCL Laboratories Lahore, PK 1999 – 2000

• Developed Timed-Release dosage forms (spansules and multilayered tablets)

• Formulated Nutraceuticals and conducted accelerated stability under ICH guidelines

• Identified as an Emerging Leader and sent for training in Kaizen Activities conducted by Nissan Motors

• Conducted troubleshooting during pilot batch manufacturing and scale up batches (Technology Transfer)

• Personally managed and trained 40 machine operators from three different departments

• Formulation development for solid oral dosage forms, powdered suspensions and sustained release spansules SKILLS:

• RxConnect (inventory management, patient compliance and outreach, insurance billing)

• Knowledge of 510K clearance process

• Strong proficiency in Microsoft Office Suite

• Qualitative Market Research

• Formulation Development

REFERENCES:

• Academic: Melanie Martin, MBA, PMP, Senior Project Lead at Independence Blue Cross, PA Email: *******.******@***.***

• Professional: Upal Basu Roy Ph.D., MPH Project Principal at The Solutions Lab, Inc., Director of Science Communications and Programs at LUNGevity, Adjunct Scientist at NYU, Email: ****.*******@*****.*** PERSONAL / ACHIEVEMENTS

• Citizenship: USA, Canada

• Interests: Hiking, Photography, Guitars, Co-founded a successful start-up for the outdoors community, Trade Marked & authored a patent (pending approval)

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