Technical Writer

Experienced mid-level Technical Writer skilled in creating, editing, updating, and fully managing the Online Help, for rapidly developed software, on-site and remotely.

Summary of Qualifications

Six (6) years of experience writing and editing technical documentation

Efficient and organized multitasking

Ability to quickly learn and absorb new material, concepts, processes, and hardware and software applications

Extremely proficient in a variety of tools, such as GitHub, SourceTree, Madcap Flare, Fogbugz, Snagit, and Microsoft Office

DoD experience with an Active Secret Clearance

Agile (Scrum) software development

Produce straight forward documentation from complex features and concepts

Superior written and oral communication skills

Proficiencies

Madcap Flare

Snagit

SourceTree

GitHub

Jenkins

Fogbuz

Aha!

JIRA

Microsoft Office Suite

Google Apps Suite

SharePoint

Windows OS

Adobe Suite

Salesforce

Professional Experience

Proposal Writer, redShift/nfrastructure (contract position), June 2017-August 2017

Authored, edited, reviewed, and updated proposals in response to client’s Request for Proposals (RFPs)

Authored, edited, reviewed, and updated Statements of Work (SOW)

SME interviews and extracted information and content details

Captured workflow processes and created internal steps to properly implement templates

Created and updated all proposal and SOW templates to improve efficiency and standardization

Integrated directly in multiple Scrum developmental teams

Technical Writer, Novetta (on-site and remote), October 2015-April 2017

Created, maintained, and published two (2) separate Online Help (administrator and user) guides for a cutting edge team-time web applications

Created, maintained, and updated core product documentation in limited turnaround timeframes (Installation/Configuration/Troubleshooting/Release Notes)

Captured workflows and processes, and proposed solutions to process inefficiencies to management

Lead all documentation efforts in major software releases for Ageon 2.2

Very proficient in Madcap Flare, single-sourcing, and Snagit

Trained a Technical Writer hire within two (2) weeks

Reduced the Administrator guide by 437 pages without degrading content and elevated usability for an overall better user experience. Reduced the file size of the document by 10 MB, and diminished Jenkins build time by 4 minutes

Technical Writer, Jacobs Technology (ETASS Group), September 2014-October 2015

Supported the Air Force Cyber/Netcentric Directive by developing and publishing Technical Orders (TO)

Updated documentation with updates created during test planning meetings, approval processes, and fielding events

Coordinated with SMEs, engineers, operators, testers, and incorporated changes to documents

Tracked and enforced contract schedules

Technical Order Manager – Managed all TOs for specific military systems, including format, publishing, cataloging, indexing of the documents

Technical Content Manager – Managed and reviewed the entire development lifecycle of TOs

Time Compliant Technical Order Writer, Harris IT Company, June 2013- September 2014

Developed time compliant documentation to update and upgrade systems and remediate vulnerabilities

Assisted in the security analysis, tracking efforts, and located remediation for Air Force systems

Produced a baseline Obsolescence report that included all of the AFNet hardware/software, EOS/EOL dates, recommended replacements

Lead and completed a successful upgrade of the Gunter, AFB testing lab

System Administrator/Client Service Technician, Centech Group, January 2012- June 2013

Composed a user-friendly manual for the secured configuration of Lexmark Network printers according to the security baseline set by DISA

Petty Officer 3rd Class Information Technician, United States Navy Active Duty

Video Teleconferencing Operations included administration, scheduling, maintenance, and troubleshooting of eight (8) VTC suites and 150 desktop units in support of four (4) Flag Staffs, six (6) outlying sites, and multiple fleet units operating in EUCOM/AFRICOM/CENTOM AOR’s

Education and Certifications

University of British Columbia Sauder School of Business, Marketing 1x

Codeacademy JavaScript 101

Adirondack Thunder, ECHL Hockey Club (NJ Devils Affiliate), Communications Media Internship

Fitchburg State University, Bachelors of Science in Interdisciplinary Studies

oMinor in Communications Media Graphic Design

oSigma Sigma Sigma National Sorority, Tour Guide, Residential Assistant

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