EXPERIENCE

Pilot Flying J/Mr. Fuel December ****– Sept. 2016

Senior Assistant Manager

Collaboration with General Manager on best practices during Pilot/Mr. Fuel acquisition

Efficient and Effective troubleshooting and problem-solving during transition

Ensure accuracy of electronic system for inventory, purchasing, and assessments

Improvement of Guest Satisfaction results from 84% to 95%

Implementation of consistent training, follow-up, and required documentation

Consistent leadership skills improved employee morale, enrichment, and responsibility

Experience with Microsoft Office, Outlook, Blue Cube, Citrix, and other software

Expert in operation, repair and training on all office equipment

Development of action planning with team to improve profits and resolve losses

Provided adaptable leadership to inspire and create internal promotion process

Warriors/Eagles Christian Preschool January 2014-January 2015

Supervisor/Lead Teacher

Achieved expertise and leadership position in a new career field in less than 30 days

Developed standardized spreadsheets, progress report forms utilized system-wide

Provided documentation of student progress and behavior patterns

Revamped student groups to maximize faculty effectiveness and efficiency

Initiated the delegation of responsibilities to capable graduate students

Eat N Park Hospitality Group March 2010 – June 1014

Certified Shift Supervisor

Deployment of job responsibilities to ensure Excellent Customer Service

Accountable for accuracy of cash deposits, inventory, and payroll

Improved annual job satisfaction and employee morale ratings by ten percent

Created employee recognition and appreciation program

Selected by supervisor to be employee counselor and coach

Taco Bell Corporation Northeast Division January 1993 – April 2007

Market Training Manager/District Manager

Developed in-home office, installed and maintained all equipment

Coordinated the opening and operation of six Taco Bell/Long John Silver units

Supervised up to two hundred team members with six direct reports

Achieved “Best of the Best” award in Customer Service and Employee Development

Demonstrated and coached restaurant teams to achieve corporate goals

Analysis of store, district, and regional Profit and Loss statements

Planned and organized all in-store and off site training according to corporate calendar

Exceeded corporate balance scorecard ratings consistently above target

Achieved and inspired others to accomplish training store status

Collaborated with peers and shared resources to accomplish market goals

EDUCATION

Master of Human Resource Management – University of Phoenix (2009) GPA 3.60

Bachelor of Science in Business Administration – Youngstown State University (1992) GPA 3.76