Customer Service Sales
Resume:
Jennifer A. Wild
Rochester, NY *****
**********@*****.***
Qualifications
Expert in keyboarding-65 wpm
Advanced in computer skills
Proficient in Microsoft Word, Excel, Power point, Access
Excellent people skills/customer service
Extremely organized
Quick learner
Advanced in multi-tasking
Experience with Perfect Practice
Minimum experience with Abacus Law
Proficient in Millennium
Education
August 2010-May 2012 Finger Lakes Community College Associates in Paralegal
August 2007-May 2010 Cayuga Community College Associates in Business Administration
Relevant Experience
January 2017-present Davidson Fink, LLP Rochester, NY
Legal Assistant
oAnswer in coming calls reguarding Foreclosure Sales
oSet up Foreclosure sales within deadlines
oDraft all pre-sale documents within deadlines
oRespond to emails or send emails to clients
oUpdate information on client systems (LPS, Vendorscape, Tempo, Lenstar)
oRequest checks for Referee’s fees
oPrepare computation of total debt prior to sale date
oRequest documents from clients for sale and save to file
oRequest tax documents prior to sale
oUpdate company Foreclosure calendar with sale dates and information
oFollow up on pleadings and filed documents/motions on Ecourts, Elaw and NYSCEF
June 2015-January 2017 Verizon Wireless Henrietta, NY
Customer Service Advocate
oAnswer in coming calls for customer service assistance
oTroubleshooting
oCredits/bill adjustments
oUpgrading devices
oChanging phone numbers/personal account information
oSubmitting forms to correct some account issues
oSchedule call backs to rework bills when there is a possible problem due to Verizon system
September 2012-August 2015 Shear Ego Salon and Spa Pittsford, NY
Reservation Center
oAnswer 6 line phone
oScheduling appointments for clients with correct people for service they are asking for
oMaking confirmation calls
oChecking company emails from clients
oRinging up and mailing gift cards purchased over phone or on website
oPreparing Word and Excel documents
oRunning certain reports on a daily basis
oCheck appointment book for clients that need to be called and rescheduled
oPrint mailing labels
oKeep all paperwork needed by staff stocked in folders
oTake complaints and compliments about business, technician or service
oPreparing Thank you notes for mail
oCreate letters for promotion/announcement client mailings
May 2012-September 2012 Municipal Solutions, Inc. Canandaigua, NY BAN/BOND Assistant
oType legal documents for sales of Bonds, Bans and Notes
oExcept bids when sale happening
oCall with sale results and who was rewarded with it
oAnswer phones, take messages, filing, prepare documents to be mailed
oTransfer calls to correct person, send emails to clients or co-workers
oUsing postage machine to put postage on certain mail items
Other Experience
September 12, 2008-June 6, 2012 ADT Security Services Henrietta, NY
Technical Support
oSchedule technicians
oPower systems down/up
oTroubleshoot problems with system
oUpdate account information
oTransfer customers to the correct department for assistance
January 17, 2012-April 2012 Family Law Office of Mary Walpole-Lightsey, Esq. Canandaigua, NY
Paralegal Internship
oFiling of invoices/client files
oGoing through matrimonial checklist to make sure all paperwork is there
oWriting letters to clients/companies
oDelivering paperwork to County Clerk’s Office
oAnswering phones/scheduling appointments
oGreeting clients/except payments/get initial paperwork filled out
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