Jennifer A. Wild

* **** **.

Rochester, NY *****

585-***-****

ac2rb9@r.postjobfree.com

Qualifications

Expert in keyboarding-65 wpm

Advanced in computer skills

Proficient in Microsoft Word, Excel, Power point, Access

Excellent people skills/customer service

Extremely organized

Quick learner

Advanced in multi-tasking

Experience with Perfect Practice

Minimum experience with Abacus Law

Proficient in Millennium

Education

August 2010-May 2012 Finger Lakes Community College Associates in Paralegal

August 2007-May 2010 Cayuga Community College Associates in Business Administration

Relevant Experience

January 2017-present Davidson Fink, LLP Rochester, NY

Legal Assistant

oAnswer in coming calls reguarding Foreclosure Sales

oSet up Foreclosure sales within deadlines

oDraft all pre-sale documents within deadlines

oRespond to emails or send emails to clients

oUpdate information on client systems (LPS, Vendorscape, Tempo, Lenstar)

oRequest checks for Referee’s fees

oPrepare computation of total debt prior to sale date

oRequest documents from clients for sale and save to file

oRequest tax documents prior to sale

oUpdate company Foreclosure calendar with sale dates and information

oFollow up on pleadings and filed documents/motions on Ecourts, Elaw and NYSCEF

June 2015-January 2017 Verizon Wireless Henrietta, NY

Customer Service Advocate

oAnswer in coming calls for customer service assistance

oTroubleshooting

oCredits/bill adjustments

oUpgrading devices

oChanging phone numbers/personal account information

oSubmitting forms to correct some account issues

oSchedule call backs to rework bills when there is a possible problem due to Verizon system

September 2012-August 2015 Shear Ego Salon and Spa Pittsford, NY

Reservation Center

oAnswer 6 line phone

oScheduling appointments for clients with correct people for service they are asking for

oMaking confirmation calls

oChecking company emails from clients

oRinging up and mailing gift cards purchased over phone or on website

oPreparing Word and Excel documents

oRunning certain reports on a daily basis

oCheck appointment book for clients that need to be called and rescheduled

oPrint mailing labels

oKeep all paperwork needed by staff stocked in folders

oTake complaints and compliments about business, technician or service

oPreparing Thank you notes for mail

oCreate letters for promotion/announcement client mailings

May 2012-September 2012 Municipal Solutions, Inc. Canandaigua, NY BAN/BOND Assistant

oType legal documents for sales of Bonds, Bans and Notes

oExcept bids when sale happening

oCall with sale results and who was rewarded with it

oAnswer phones, take messages, filing, prepare documents to be mailed

oTransfer calls to correct person, send emails to clients or co-workers

oUsing postage machine to put postage on certain mail items

Other Experience

September 12, 2008-June 6, 2012 ADT Security Services Henrietta, NY

Technical Support

oSchedule technicians

oPower systems down/up

oTroubleshoot problems with system

oUpdate account information

oTransfer customers to the correct department for assistance

January 17, 2012-April 2012 Family Law Office of Mary Walpole-Lightsey, Esq. Canandaigua, NY

Paralegal Internship

oFiling of invoices/client files

oGoing through matrimonial checklist to make sure all paperwork is there

oWriting letters to clients/companies

oDelivering paperwork to County Clerk’s Office

oAnswering phones/scheduling appointments

oGreeting clients/except payments/get initial paperwork filled out

Contact this candidate