SCOTT S HIELDS

Roswell, G A * ****

949-***-****, s ac2ra1@r.postjobfree.com, l inkedin.com/in/scottglshields Learning & D evelopment M anager

Passionate, r esults-driven, a nd s elf-directed T rainer E xtraordinaire w ith 1 0+ y ears o f experience h elping o rganizations b uild, s treamline, a nd f acilitate r obust l ive a nd v irtual training p rograms f or d iverse a udiences.

SKILLS

Technical: 4 00+ p ieces o f t raining m aterial

● Microsoft O ffice ( Excel, P owerPoint, e tc G oogle G S uite ( Sheets, S lides, Forms, e tc S alesforce, I T, P rogramming ( Basic S QL, J avascript, H TML5), Consumer E lectronics, T elecommunications, R etail Communication: 3 500+ h ours o f f acilitation ( in-person a nd v irtually)

● Large & s mall g roup f acilitation, I nstructional D esign, T raining F ormats ( ILT, roleplays, d iscussions, v ideos, s elf-study, L MS, C MS, e Learning, w ebinars, articles, e tc A DDIE, A dult D evelopment, T echnical W riting, P roject Management, M arketing ( Google D igital G arage), S ales, M arketing, B usiness Operations, O rganization, P rocess I mprovements, V ideo P roduction

(samples: g oo.gl/rB6BbF)

PROFESSIONAL E XPERIENCE

Nelson S taffing v ia G oogle F iber, T raining M anager Nov 2 016 – P resent

● Research a nd i dentify t raining n eeds a nd l earning s trategy, t hen a nd p ublish top-to-bottom c ustom s ales m ethodologies, t echnical t raining, e Learning, bi-weekly v ideo u pdates, a nd m onthly o nboarding c lasses f or 1 00+ n ew h ires

● Facilitate o ngoing t raining f or h undreds o f f ield, m anagement, l eadership, a nd training r oles a cross i nside/outside s ales, r etail, c ustomer s upport, c ommercial, and d oor t o d oor c hannels.

● Spearhead n ew a nd i nnovative s ales b ehavior p rogram, g enerating performance b oost o f + 9% i n f irst 9 0 d ays.

● Design a nd a uthor c ustom P LX D ashboards, s preadsheet f ormulas, s oftware simulators, a nd S QL s cripts, u sing s tatistical a nalysis t o i dentify i nsights a nd steer s ales & t raining i nitiatives.

● Took c harge o f r ole a s s econdary S alesforce A dmin, m anaging p ermissions and w orkflows, r esulting i n + 40% t ime s avings w hen o nboarding n ew u sers.

● Bolster t eam p roductivity + 20% b y r eorganizing s hared f ile s ystem. Marketsource f or G oogle F iber, N ational S ales & E vents T raining M anager Oct 2 015 - N ov 2 016

● Provided s ales t raining f or 6 0+ n ew h ires d uring c ritical S outheast l aunch.

● Slashed o nboarding t ime b y 6 6% b y r evising c ore c urriculum w hile e nsuring the h igh s tandards o f k nowledge t ransfer.

● Authored 2 4+ k nowledge b ase a rticles, i ncluding a udits a nd u pdates.

● Conducted i nterviews a nd c reated n ew o perational p rocesses, r esulting i n

+20% t ime s avings w hen r ecruiting n ew h ires. Marketsource f or H ewlett P ackard, N ational S ales T rainer Oct 2 007 - O ct 2 015

● Top-producing l ive a nd r emote t raining f acilitator, s pecifically f ocused o n driving s ales a nd c oaching b ehaviors a mongst t he 1 000+ f ield s ales employees.

● Produced 7 5+ t raining v ideos a s o n-camera t alent.

● Oversaw t raining a nd d evelopment f or n ew $ 5M c hannel w ithin H P.

● Influenced n ew $ 1M/year c ontract w ith a nd s pearheaded t he c ontent development a nd f acilitation.

● Headed u p t raining i nitiative f or $ 300k+ p artnership w ith # 1 C PU S upply Manufacturer.

● Received c ritical a cclaim a nd r ecognized w ith m ultiple T rainer o f t he Y ear Awards.

EDUCATION

California S tate U niversity o f F ullerton, F ullerton, C A Bachelor o f A rts, M ajor i n C ommunications

● Coursework i ncluded p ersuasive c ommunications, v isual c ommunication, screenwriting, r esearch p rinciples, c omputer s cience, p sychology, f inance, philosophy, a nd l anguage.

SCOTT S HIELDS

Roswell, G A 3 0076

949-***-****, s ac2ra1@r.postjobfree.com, l inkedin.com/in/scottglshields

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