Sales Customer Service

Ashley E. Claridy

**** ******* **, ***.***

Virginia Beach,VA,23462

*********@*****.***

Cell: 804-***-****

EXPERIENCE

Teletech 10/16-9/17

Call Center Trainer

Proctored State Exam Licensing Course for each wave of new agents

Conducted training courses for multiple accounts

Maintained agent roster and progress reports for weekly meetings

Prepared and distributed new innovative training materials for new account acquired

Nesting coach for new agents

Weichert Realtors 9/12-10/16

Realtor Sales Associate

Scheduled 10+ appointments daily with potential clients

Conducted follow up calls/ emails with new & current clientele weekly

Leased an average of 30+ properties monthly

Assisted clients through entire lease/purchase process (Contract to Close)

Educated & directed clients based on their personal needs & goals

Maintained a CRM database with all clientele info

Road Warrior

Independent Insurance Agent 9/11-1/15

Inbound/Outbound/Outside-Health and Life Insurance Sales

Managing Dialer, Live transfers, and shared leads

Prospecting /Marketing New and existing clients

Obtained direct contracts with 11 carriers/providers

In-depth knowledge of many provider networks

Produced over $2000 in annual premium weekly

Categorized and organized follow up calls when necessary

Cross Selling of ancillary products

Referral Lead Generation

Sales of Medicare- Open Enrollment

Certified in ACA (Affordable Care Act)

Enrolling members in Medicare Advantage Plans

Meeting daily sales quotas

Coverage One Insurance Group 01/11-09/11

Inbound Sales Representative

Handled Customer Service/Retention Calls

Verification of the policies written by agents

Obtained 2-15 (Health & Life Insurance License)

AT&T 05/09-1/11

Call Center Sales Associate

Handling inbound calls

Providing outstanding customer service/technical support

Resolving customer issues and offering other products beneficial to the customers’ lifestyle.

Offer the best product to suit their personal needs.

Keep a professional attitude at all times.

Meeting monthly sales objectives in fast paced sales oriented environment

Multitasking calls, side by side coaches trainings and filing and sending out correct paperwork to customers, thoroughly notating accounts.

Assisted other representatives with sales approaches and call flow issues

Began training for Team Leader position-side by side coaching of fellow representatives

Education

Gold Coast- Real Estate License

ADBANKER-Life, Health and Annuities License (2-15)

High school Diploma – June 2007

Atlantic Technical Center, Coconut Creek, FL

Cosmetology Certification-June 2007

Skills

Typing 63 wpm

Microsoft Word, Excel, Outlook, PowerPoint

Extensive knowledge in many CRM systems

Personal Strengths

Able to work independently with a strong work ethic

Professional and personable demeanor

Excellent written and verbal communication skills

Comfortable networking and meeting new people in order to develop a client base

Contact this candidate