Customer Service Representative

ESSENCE MILLER

**** ******** ***** 404-***-**** ****************@*****.***

Summary:

Detail-oriented Paralegal who applies excellent writing skills in drafting briefs, legal memorandums, motions, and correspondence. Conducts all legal business professionally and with little guidance from attorneys and supervisors. Adept at collaborating with a diverse range of legal personnel including associates, partners, and legal secretaries.

Highlights:

Personal Injury Law

Drafting legal documents: briefs, agreements, and memos of law

Case development and interviewing

Criminal Investigation

On the job training related to Special Investigations

Evidence/ Forensic Science

Office professionalism

Legal research with Lexis Nexis and Westlaw

Courtroom Procedures

Preparing case materials

Education:

University of Georgia, Griffin, Georgia- Paralegal Studies; May 2016

American InterContinental University, Atlanta, Georgia- Criminal Justice, B.S., May 2011

Minor: Forensic Science

Work Experience

Attorney Chris Leopold * September 2015- present

Paralegal_ 1590 Adamson Parkway * Suite 140 * Morrow, GA 30260

Under the direction of Attorney Chris Leopold, I resolved routine legal issues. I researched and analyzed legal sources such as: statutes; recorded judicial decisions; legal articles; treaties, constitutions, and legal codes. I prepare briefs; pleadings; interrogatories; appeals; and contracts. I possess knowledge of commonly-used concepts, practices, and procedures within the Personal Injury field.

Organize client correspondence, prepare mailings, and handle high call volumes.

Accurately enter client data into a company-based software program. (Amicus)

Prepare case exhibits and evidence in advance of trials.

Researched documents and publications for details that would establish evidence.

Sherbrooke Jelan and Associates * April 2015- 2016

Internal Investigations_ 2641 Reagin St. * Lithonia, GA 30058

Conduct and review other interviews throughout the course of investigations to obtain information pertaining to actual, attempted, or suspected criminal activity.

Prepare and review Reports of Investigations (ROI) for various cases (cradle to grave).

Examine records in order to review links in chains of evidence or information.

Confer with and assist legal representatives preparing information, interviews and evidence for trials.

Nationwide Insurance *02/2010 - 11/2012

Insurance Customer Service Representative

Resolved difficult policyholder questions in regards to complaints about insurance coverage, pricing, and policy interpretations and claims issues satisfactorily.

Maintained excellent communication and written skills necessary to conduct agency business in a thoughtful and professional manner.

Increased Customer Loyalty Score by an average of 12% in 2010 and 2011. Conducted 100% of agency monthly On Your Side Reviews, resulting in an annual 5% retention increase in 2011

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