Manager Sales

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Curriculum Vitae

SUMMARY:

An accomplished, result driven sales professional with over 9 years of experience in retail business operations, operations management, sales operations and business development. Eager to contribute highly applicable business process management skills and ability to personalize service delivery to analyze business needs and translating them into executable strategies for your firm.

AREAS OF EXPERTISE AND ACADEMIC QUALIFICATIONS

Operations Management Sales Management Online Business Operations Business Development Retail Operations Supply Chain Logistics Management Customer Support Contracting & Tenders Marketing Training Development Certified IT Skills Certified SMP Business Analysis

SUMMARY OF QUALIFICATIONS

BBA – Bachelor of Business Administration – Operations Management from Berkshire University.

MBA – International Business from Geneva Business School – Currently studying.

ADDITIONAL QUALIFICATIONS

Course in Computer foundation (Microsoft Office – Windows) from Al-Mashorat Technologist affiliated to the Ministry of Education. 2004

Collection of Trainings from Aramex Co. (Customer Service, Import and Export, Marketing skills, Handling Customers Complains, Outlook, Express and local transportations, operations, IT Training) – 2009 -10.

Training in Modern of Electronic Secretariat, for the Executive Secretaries from Kuld Institute affiliated to the Ministry of Education – 2011.

Certified IT Skills from Cambridge for IT skills – 2014.

Certified in Security Management Program from Meric Training & Consultant – 2016. P.O. Box 365096. Riyadh 11393

Ahmed M. Ibrahim

Brand & Sales Manager @ Keden International

Kingdome of Saudi Arabia

Mob No: +966-**-***-****

Email: *****.*.****@*****.***

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WORKING EXPERIENCE & JOB PROFILE

Keden International, as Brand & Sales Manager. Mar 2017- up-to-date Job Description:

Studying the cosmetics market, skin care and perfumes, looking for market needs plus prospecting the opportunities in the Gulf region .Working towards to achieve the profitability objectives of the company, including pricing/ re-pricing contributing, promotions and to do the needed studies to ensure accuracy and profitability.

Developing and implementing operational mechanisms and maintaining the quality of operation.

Studying the competitors periodically and their products expandation and to compare the competing products with the company's products.

Developing/ implementing KPI’s and evaluating sales activities, reports, performance with periodically follow up.

Mother Company (The Brand):

Communicating directly with brand representatives and to focus in building a long- term/ strong relationship, and to avoid all that may negatively affect this relationship.

To follow up and implement all agreed plans/ points as mentioned in the contract/ e- mails.

To Work on earning the largest possible support from the mother, to support the marketing and training activities especially for new stores opening.

Full coordination for the projects and new stores opening, including the implementation of planograms and opening order.

Providing to the mother brand all agreed reports.

Being the link between the company's departments and the mother brand. Retail activity:

Organizing and managing the sales team and leading them technically and administratively according to the regulations and standards of the company in order to achieve company target.

Contributing to the marketing plan and to evaluate it quarterly.

Enhancing the training plan and setting training schedule for sales, marketing and operation teams. To ensure the best possible quality of customer service in the branches with coordinating with training department and outsource training.

Maintaining the stock and to ensure the availability and supply to stores by following up order processes internally with central warehouse and externally with the mother company.

Promote and develop programs that serve the customers such as marketing campaigns and loyalty programs as well as follow-up complaints.

Direct supervision for the new opening projects and to ensure timeline and criteria set.

Direct supervision for the new opening projects and to ensure timeline and criteria set. Online Business Activates: Handling company’s online channels with online stores such as (Souq.com, Namshi, Sephora) and to conducting online business analysis to achieve company’s targets and objectives. Mainly to expand in online marketplace. Plus to work with marketing, supply chain and commercial departments to ensure sales and supply chain plans are executed effectively.

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TNS Saudi – Fawaz Al-Hokair Group, as Business Development Manager. Jan 2015 – March 2017

Job Description:

Prospect for potential new clients and turn this into increased business.

Cold call as appropriate within your market or geographic area to ensure a robust pipeline of opportunities.

Meet potential clients by growing, maintaining, and leveraging your network.

Identify potential clients, and the decision makers within the client organization.

Research and build relationships with new clients.

Set up meetings between client decision makers and company’s practice leaders/Principals.

Plan approaches and pitches.

Work with team to develop proposals that speaks to the client’s needs, concerns, and objectives.

Participate in pricing the solution/service.

Handle objections by clarifying, emphasizing agreements and working through differences to a positive conclusion.

Use a variety of styles to persuade or negotiate appropriately.

Present an image that mirrors that of the client.

Present new products and services and enhance existing relationships.

Work with technical staff and other internal colleagues to meet customer needs.

Arrange and participate in internal and external client debriefs.

Attend industry functions, such as association events and conferences, and provide feedback and information on market and creative trends.

Present to and consult with mid and senior level management on business trends with a view to developing new services, products, and distribution channels.

Identify opportunities for campaigns, services, and distribution channels that will lead to an increase in sales.

Using knowledge of the market and competitors, identify and develop the company’s unique selling propositions and differentiates.

Submit weekly progress reports and ensure data is accurate.

Ensure that data is accurately entered and managed within the company’s CRM or other sales management system.

Work with marketing staff to ensure that prerequisites (like prequalification or getting on a vendor list) are fulfilled within a timely manner.

TNS Saudi, as Operations Manager. 2013 – 2015.

Job Description:

Improve the operational systems, processes and policies in support of organizations mission specifically, support better management reporting, information flow and management, business process and organizational planning. Page 4

Manage and increase the effectiveness and efficiency of Support Services (HR, IT and Finance), through improvements to each function as well as coordination and communication between support and business functions.

Play a significant role in long-term planning, including an initiative geared toward operational excellence.

Oversee overall financial management, planning, systems and controls.

Development of individual program budgets, in accordance to the organizations set business budget.

Invoicing to clients, including calculation of completed service

Regular meetings with project managers around fiscal planning.

Supervise and coach office manager on a weekly basis.

Responsibilities in Function of Financial Management:

Direct annual budgeting and planning process for the division’s annual budget.

Develop and manage annual budget.

Oversee monthly and quarterly assessments and forecasts of the division’s financial performance against budget, financial and operational goals. Oversee short and long-term financial and managerial reporting.

Managing day to day processing of accounts receivable and payable, producing reports as requested.

Assisting Project managers in creating annual budget and monitoring cash flow.

Maintaining Intersection's archival and administrative files.

Ensure that Accounting Department requests are resolved and communicated in a timely manner to internal and external parties.

Tanmiyat Group, as CEO Executive Secretary & Riyadh Office Manager. 2011

– 2012.

Job Description:

Independently drafting office correspondence, general administrative control, arranging meetings and appointments as per the management instructions, maintaining office records, coordinating with other departments to complete the required work accurately submissions and follow up quotations & bids, arranging visas, tickets, hotel for the management for their time to time travel schedule, cooperate and coordinate with company regional offices in other countries, follow up with government sectors and issuing all kind of needed license, assist finance department and invoices auditing.

Aramex, as Senior Operations (logistic Dept.) Excusive (Ettihad Atheeb Telecommunication project supervisor) 2010-11.

Job Description:

Receiving EAT shipments and following all the process for storage.

Organize the daily, weekly and monthly inventory.

Receiving orders from EAT clients and preparing shipments.

Following the loading process and secure the shipments.

Organizing the trucks, drivers and creating daily delivery schedule.

Controlling the delivery process to ensure the safety and quality

Controlling warehouses and ensuring security and safety.

Preparing the daily, monthly and yearly reports for the management. Page 5

Ensure the customer and clients satisfaction by providing good services.

Staff training and development

Saudi Hypermarkets (Carrefour), Le Mall branch as Business Cycle – Operation - Manager and Assistant of B.C Country Manager 2008-10.

Job Description & Basic strengths in the field:

Organize the pool of the orders done by the commercial departments.

Give the appropriate training to the Business Cycle department.

Control the coherence of the ordering parameters

Responsible in organizing and supervising the ordering flow.

Responsible for filing the necessary documents according to standard management filing structure and DOA rules

Conduct periodic audits in the warehouse and selling area. That’s includes operational audit and hygiene audit.

Prepare daily indicators and coordinate them with the concerned section.

Prepare the monthly store indicators and provide it to the top management.

Development and implementation of standards operating procedures SKILLS

Good Arabic - English communication skills (spoken & written).

Ability to deal with computer applications, MS Office and internet.

Hard working and adaptable, Trustworthy and dedicated individual. PERSONAL PROFILE

Date of Birth March 9,1986

Place of Birth Riyadh –Saudi Arabia

Nationality Sudanese

Marital Status Married

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