IT SUpport Specialist

Karlo Morbán

Usb La Rosa, St **-A #S*

San Juan, PR 00926

787-***-****

*******@*******.***

SKILLS

Good communication. Ability to work in teams. Technical knowledge of hardware, software and desire to keep learning and improving. Programming knowledge (C++, Python). Problem solver. Bilingual (English and Spanish).

EXPERIENCE

AIG Insurance Company, PR - IT Support Technician

MARCH 2015 - PRESENT

● Active Directory

● Technical Support – Tier 1 & 2

● Troubleshooting and resolving Network issues (LAN, WAN, TCP/IP, DHCP, VPN and DNS)

● Infrastructure projects and improvements (Servers, Network, Switches, etc.)

● Provide support for for local and international users (Brazil, New Hampshire, Aruba, Latin America).

● Deployment and configuration of Software & Hardware, including mobile devices.

● Document Solutions to problems.

Department of Health, PR - IT Support Specialist

JULY 2010 - FEBRUARY 2015

● Technical Support (Software, Hardware, other).

● Troubleshooting and resolving Network issues.

● Active Directory.

● Deployment and configuration of Software & Hardware, including mobile devices.

● Intermediary between department heads, database administrators, programmers and network engineers, to better understand and improve the needs of users and the workplace.

● Staff Training (Software, updated modules, security measures, etc)

● HIPPA Compliance

EDUCATION

Uiversidad Del Este, Carolina, PR - Bachelor of Information Systems MAY 2010

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