Customer Service Project Management

Matthew Smith

*** **** **** ****** *********, KY, 41014 859-***-**** ***************@*****.***

Objective

Obtain the role of the Data Entry Clerk. To utilize the combination of 9 years’ experience in the customer service industry. Demonstrate commitment to achieving high level of accuracy using ethical work standards, as well as strong organizational, analytical and interpersonal skills.

Skills & Abilities

Working related experience with Microsoft Office. (Word, Excel, PowerPoint, Outlook)

Detailed oriented, flexible, and adaptable to any given situation.

Experienced project management skills. Ability to coordinate several projects simultaneously.

Great work ethic, motivated to succeed with a drive and commitment for excellence.

Led virtual customer meetings discussing implementation of projects.

Proactively engaged customers on a daily basis to help solve their issues.

Working related analytical skills and constant desire to learn.

Experience

Customer Account Manager General Electric: Aviation Evendale, Ohio 2013 – 2017

Led the execution of quarterly sales targets. Reported metrics to leadership.

Owner having full accountability of sales for Japan, Korea, Turkey, Saudi Arabia and Bahrain.

Experienced implementing and executing business sales initiatives.

Collaborated with project management on Statement of Work for Material Service Agreements.

Methodical and timely; met business needs. On time delivery of customer requirements.

Collaborated with global cross-functional teams to implement new systems.

Strived to continually build and strengthen relationships with customers.

Experienced presenting results to upper level management within the organization.

Implemented simplification projects to improve customer account processes.

Lead Customer Order & Fulfillment Specialist General Electric: Aviation Evendale, Ohio 2010 – 2013

Working relationship with Foreign Trade Zone and International Trade Compliance.

Liaison with the International Trade Compliance and the Spares Department.

4 plus years’ experience with importing and exporting material.

Proactively engaged with customers to help improve their accounts.

Developed and maintained delinquency reports/metrics.

Managed data files while analyzing/creating reports on a weekly basis.

Leader of GE Shops and Source virtual meetings for asset allocation.

CTTS Inc. Fulfillment Analyst CFM Spares (GE) General Electric Aviation Evendale, Ohio 2007-2009

Assisted with the development of a new system (Electronic Bill of Materials).

Helped transition from old system to new system Salesforce.

Implemented Critical Parts Lists to improve efficiency of processes.

Acted as an intermediary between business side and IT side of projects.

Transferred data systematically from one system to another system.

Education

Bachelor of Science degree obtained in December 2006

Major: Information Systems Minor: Business Administration

Location: Northern Kentucky University Highland Heights, KY

Six Sigma Green Belt

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