Customer Service Professional Experience

ALONGE IDOWU ISRAEL.

**a, Abba Johnson, Adeniyi Jones. Ikeja Lagos.

Tel: +234********** others: +234********** E-mail:************@*****.***

Professional Summary

Dynamic versatile employee with more than 11 years of experience in all aspects of management and service with a proven track record of driving business and delivering superior guest service.

Excellent multitaskers who thrives in stressful situations and can work even when things are at their busiest.

Customer-oriented and always looking for ways to improve people's experience.

Exceptional leadership skills and a demonstrated ability to increase repeat business manage and train staff and coordinate seasonal events

Strong team-building skills and excellent conflict resolution abilities guarantee satisfaction for guests.

PERSONAL DATA:

Date of Birth: 1st, May,1987

State of origin: Ondo State

Sex Male

Status: Married

EDUCATION:

Tertiary Education: Ajayi Crowther University

Bsc (Business Administration) (2016-in view)

Secondary Education: Badestay Comprehensive College .

SSCE (1997-2003)

Primary Education: Kiddies Kingdom Nur$Pri School

FLSC (1991-1996)

PROFESSIONAL EXPERIENCE:

TIMTEN EXCLUSIVE LOUNGE: Hotel/Beverage Manager (2015 till date)

Function:

1. Recruits, train and supervise staff

2. Manage budgets

3. Maintain statistical and financial records.

4. Planning maintenance work, events and room bookings

5. Plan and control the ordering of food and beverages (drinks)

6. Promote and market the business.

7. Increased hotel revenue and profits through focusing target demographics and improving properties community standing.

BABS GUEST HOUSE:

Hotel Supervisor. (2007-2011)

Function:

1. Oversee the work of housekeeping staff and control room and supplies inventory.

2. Direct guests to areas within the hotel such as, restaurants, restroom or swimming pool .

3. Ensures that everything from guest check in to check out is handled without any hitches.

4. Create and implement staff schedules to ensure that no station within the hotel is left unmanned.

5. Deal with complaints and suggestions according to set hospital policies and ensure business retention

6. Create and maintain professional liaison with vendors and suppliers to ensure prompt delivery of supplies and maintenance equipment

GAMASKA GARDEN: Waiter (2012-2015)

Function:

1. Greets guests and provide quality customer service in fast-paced environment.

2. Assisted customer in menu determination.

3. Communicate with staffs and customers to ensure satisfied service.

4. Recommended wines and other drinks to customers.

5. Promptly and efficiently responded to customer questions and concerns

6. Completed all cleaning, stocking and organising tasks in assigned areas

7. Built relationships with customers to increase likelihood of repeat business

8. Single handedly assign to handle all midnight orders.

ACHIEVEMENT

-Awarded for best serving to the customers.

-Awarded twice as the best staff of the year.

- Increased customer base by 80% by suggesting reduction of room prices during holiday season.

- Zero calls in for personal or sick days

- Made the head of my shift as a waiter

HOBBIES

-Meeting new people

- Watching sport

- Love singing and listening to music.

- Bringing in new ideas

REFERENCES:

Available On Request.

Contact this candidate