Customer Service Microsoft Office

Zumara Dawn

209-***-**** ********@*****.***

OBJECTIVE

I am a dedicated, loyal and detail-oriented problem solver with excellent customer service and communication skills. I am looking to retain a secure and long-term position within the administrative, accounting and medical fields where I can utilize my extensive work history and my professional and personal qualifications. QUALIFICATIONS

Medical Billing/Terminology ~ Typing 60 wpm ~ Customer Service

~ ICD-9/CPT-4 Coding ~ Ten Key 11,320 kph ~ Accounts Payable/Receivable

~ Scheduling ~ Microsoft Office ~ QuickBooks/Payroll

~ Health Insurance Claims ~ Alphanumeric Filing ~ Banking

~ Medisoft ~ Excellent Communication ~ Employee Training/Supervising EDUCATION

Computer Tutor Business and Technical Institute Modesto, CA Certificate of Achievement – Office Clerk Specializing in Medical 2008 University of California San Bernadino San Bernadino, CA Certified Audiometrist 2008

Heald Business College Hayward, CA

Associate of Applied Science Degree in Accounting 1993 PROFESSIONAL EXPERIENCE

Medical Billing – Poster Tracy, CA

Pacific Medical Incorporated 2010 – 2017

Posted payments for all insurance companies and patients to accounts for orthotics/prosthetics and durable medical equipment. Posted payments via direct mail, electronic funds transfer and payment processing center, data entry. Balanced as a team and individually for payments posted. Account analysis, alphanumeric filing and created and analyzed reports.

Medical Billing – Poster Modesto, CA

Med-America Billing Services 2009-2010

Processed payments for all insurance companies as well as patient payments for accounts for emergency rooms, doctors’ offices. Balanced deposits for accounts receivables and account analysis, disputes for non-payment or incorrect payments on accounts, data entry. Created reports, alphanumeric filing and analyzed accounts. Audiometrist Stanislaus County, CA

Stanislaus County Office of Education 2009 -2010

Organized, coordinated, conducted hearing clinics, provided training to clinical staff in basic audiometry, conducted hearing tests to children, identified systemic gaps in hearing screening among children, developed plans to screen children at highest risk for unidentified hearing deficit, collaborated with school personnel to organize, schedule and complete hearing tests. Maintained, transported equipment (e.g. “Pure Tone” audiometer), documented results and maintained records and summaries of hearing tests conducted, performed miscellaneous clerical duties related to the Office of Childhood Hearing.

Lead Underwriter Insurance/Help Desk Livermore, CA AAA Northern CA, NV & UT 2001-2008

Provided customer service, underwriting guidelines for insurance, billing, account analysis, problem resolution and escalations for internal and external customers. Conducted audits and quality assurance. Coached and trained employees on new products and services, as well as policies and procedures. Provided excellent written and verbal communication, and facilitated meetings.

REFERENCES AVAILABLE UPON REQUEST

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