Customer Service Microsoft Office

James Kimani

**** ********** ****, ********, ** *0062 email: )********@*****.***

Summary of

Qualifications

Education

Certifications

Experience

Other Work

Experience

Skills and

Qualifications

Phone: 404-***-**** '"

Customer-service oriented professional with the ability to perform administrative tasks. These tasks include: Creating spreadsheets, utilizing Microsoft Word, Excel, Access, editing, proofreading, and creating documents. Fluent in Swahili.

Chattahoochee Technical College, Marietta, GA, December-2016 Associate of Applied Science in Business Technology Microsoft Office Applications Professional

Microsoft Excel Application Professional

Microsoft Word Application Professional

Technical Specialist Certificate

Administrative Support Assistant

Senior Cashier, Clipper Petroleum, Marietta, GA 2010-Present

• Ensure merchandize is organized and maintain inventory

• Verify credit cards authorization for customers

• Balancing cash register at the beginning and end of shift

• Provide pricing information for customers

• Prepare reports on all transactions

Security Officer, Universal Protection Service, Atlanta, GA- 2010- Present

• Perform loss prevention tasks for client's property

• Ensure safety and security of client's employees and property

• Observe and report any unusual activities

• Maintain daily logs of duties performed on manual spreadsheets Accounts and administration, Kenya Airways, 1985-2001

• Analyzed cash and credit sales with accuracy and efficiency

• Prepared airline cargo documents such as airway bills, cargo manifests and loading sheets

• In charge of bills payable and bills receivable

• Prepared monthly, quarterly and annual cargo revenue figures

• Proficient computer operating skills, Excel, Access, Desktop Publishing, Microsoft Word Processing and PowerPoint

• Ability to communicate clearly with diverse audiences at all professional levels

• Ability to work reliably and effectively without supervision as well as in a team

• Excellent customer service skills while paying attention to details

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