Accokeek, MD *****

301-***-**** ac2qzr@r.postjobfree.com

SUMMARY

Resourceful Information Technology professional (program/project manager) experienced in successfully managing teams, maintaining schedules, performing administrative duties, and delivering multiple concurrent medium to large complex projects, on time, on budget, increasing business revenues, and reducing costs. Expertise in account governance and coordinating diverse teams and resources to complete strategic objectives for healthcare, financial/banking, manufacturing, federal and local governments. Experienced in systems integration, process development and consultative selling. Performed direct and matrix management of personnel, contract management (CO/COTR) interfacing, task order management, for federal clients. Organized, results-oriented and proactive in leading software development (SDLC, Scrum/Agile/JIRA) and infrastructure initiatives (CRM, UC, VOIP, cloud solutions). Skilled in building and maintaining relationships with ‘C’ level executives.

EDUCATION

George Washington University School of Business

Masters Certification, Project Management

University of the District of Columbia

A.S. Electrical Engineering

Dawkins Business College

B.A. Business Administration

CERTIFICATIONS

ITIL, PMP, Masters Certification, Project Management, SAFe Agilist

HIGHLIGHTS

Direct & matrix management of personnel. Resource planning, scheduling, requirements gathering, skilled negotiator, collaborative leadership, process improvements, strong communicator, presentations. HTML, Java, .NET, C++, VXML/IVR, COTS, Unix, Linux, MS Windows; analytics, data warehouse, ERP, SaaS, IaaS, cloud solutions, SharePoint, Salesforce/CRM, MS SQL, Colocations.

Standards/Best Practices: CMMI, ISO, ITIL, PMBOK, SDLC.

Local & federal government/DoD experience: FAR/RFP/RFI (IDIQ, FFP), SOW

MS Office Suite, PowerPoint, MS Project and Visio; MS Project Server, Clarity PPM; ServiceNow, Remedy.

Professional Experience

06/17-Present MicroEdge Solutions, Fort Washington, MD

IT Business Program/Project Manager

IT Business Program/Project manager responsible for business development, standup of PMO, procedures; technical documentation, schedules (milestones, dependencies, constraints, etc.) tracking, diagrams, presentations; Incident Management procedural documentation, Managed Services documentation ITIL/RFP/RFI/SOW responses.

10/16-05/17 Astrazeneca, Gaithersburg MD

IT Project Manager - (Contract Position)

Lead and oversaw the end-to-end development/enhancements/testing of key Health Care Portal and CRM, Unified Communications initiatives which resulted in increased revenues to the company, ease of use and improvements (homepage, forms, dosing). Tools & Methodologies: Scrum/Agile/SAFe/ MS Project.

Successfully lead business and technical teams in the overall approach, strategies and delivery of multiple projects on-time and on budget (initiation to closeout).

Achieved improved efficiencies, reduction in costs and improved access to patients/clients and providers

Assumed scrum master responsibilities and successfully lead the product owner, stakeholders and teams in requirements definition, backlog prioritization, task estimation, sprint planning activities, daily scrum meetings. Monitored workflow and variance and made timeline adjustments as needed

Created the project’s charter, schedule and other pertinent project documents; received approval after review

Managed change and reported on risks and issues and escalated as necessary; effectively managed the vendor, quotes, coding and defect resolution

Created weekly progress reports (Power Point, Excel, Clarity) and presented project performance stats to the management levels.

04/15-09/16 DC Department of Health Care Finance (DHCF), Washington, DC

Sr. IT/ Business Project Manager - (Contract Position)

Provided IT project management and business support of DC’s health Care Finance/Policy/Research Department’s legacy enrollment and new system (DCAS) software development/enhancements/testing objectives, in accordance with the CMS, policies/regulations. Projects: AWS, Salesforce. Tools: Scrum/Agile/MS Project.

Collaborated with, and gained agreement from key agency business/technical stakeholders and Management Analysts on requirements/policies on beneficiary benefits and programs. Tracked and drove enhancements, critical beneficiary issues, bug fixes, testing, work-around, remediation and deployment of releases.

Prepared and communicated NIST security standards and potential impact

Chaired and/or participated in DHCF’s team meetings with the Centers for Medicaid Services (CMS), Pharmacies, technical/business personnel and vendors

Tracked and mitigated risks and issues and escalated as necessary; managed changes and communicated updates as necessary. Authored RFPs and SOWs

Prepared roadmap of the overall project’s progress for presentation to the Deputy Mayor.

04/14-12/14 United States Patent & Trademark Office, Alex., VA

IT Project Manager - (Contract Position)

Achieved the objectives and goals of the projects in IT project manager/Scrum Master role responsible for providing leadership of software development (websphere) cloud solution, data center initiatives. Achieved a high level of efficiency and throughput in patent applications, employee data, examiner review/tracking and accuracy in reporting capabilities to the U.S. Congress & Department of Commerce.

Responsibilities:

Successfully collaborated with the product owner, stakeholders and teams in requirements/scope definition, planning, schedule, delivery/release of projects and management of project teams and vendors; creation of the project’s budget, charters, resource allocation, artifacts and on-time delivery of web development

Identified and mitigated critical risks and issues and escalated as necessary

Liaised with the business/product owner and SMEs in identifying prioritized requirements for the backlog; planned Sprints, chaired daily Scrum meetings; SIT, UAT, demo’s and retrospectives, releases

Prepared weekly reports and presented to the executive levels of management.

08/1–04/14 Cigna - Baltimore, MD

Business/IT Project Manager – (Contract Position)

Lead teams to improve the overall Business/IT project initiatives through diligent planning, adherence to standards and the on-time delivery of multiple Healthcare projects (business process, transformation, application development; reduced costs and achieved performance goals. Tools/Projects: Scrum/Agile/Waterfall),

Salesforce/CRM, ERP, UC, projects, in support of the federal government (CMS).

Responsibilities:

Oversee and collaborated multiple projects across all phases of the projects. Defined requirements and developed the project’s charter, schedule, issues and risks. Conducted assessment of the environment in preparation for cloud solutions, Salesforce, virtualization and contact center projects.

Assumed the role of Scrum Master for Agile projects and worked with the product owner/stakeholders on the product backlog user needs; analyzed and parlayed them into technical requirements, ultimately creating a useful product for the client. Directed sprint planning, daily sprints, demos, and releases

Monitored project performance, prepared weekly reports and presented to the executive levels of management.

12/12-07/13 Cisco Systems, Durham, NC (RTP)

Technical DeliveryProject Manager (Contract Position)

Provided leadership and direction to teams for software development initiatives (SDLC; Scrum/Agile/Waterfall); managed hardware staging (routers, contact center, Unified Communications, VoIP) and testing of various images/releases in preparation for rollout to key IT/business clients; utilized SharePoint as a framework. Achieved a high level of client satisfaction. Mentored the team on best practices and standards.

Responsibilities

Prepared charters, schedules and/or directed the preparation of project documents, issues and risk registers, test plans, business cases (reviewed for accuracy) and managed technical teams utilizing the industries best practices

Chaired requirements gathering and pre-certification of feature-sets applicable to large CE/PE routers, extensive testing of Cisco’s IOS software, and products. Identified and mitigated issues and risks throughout the project’s lifecycle

Measured the project’s performance, prepared reports and presented to the executive levels of management on a weekly or ad-hoc basis.

03/12-12/12 AT&T, Oakton, VA

Unified Communications/Infrastructure Project Manager - (Contract Position)

Managed and delivered Unified Communications (UC, IPT/VoIP, CUCM, Contact Center, data center, router upgrades, circuits, networking), concurrent complex projects on-time and on budget. Successfully managed all phases of the projects, requirements definition, procurement of equipment, services and delivery of the projects, on-time and on budget. Utilized MS PPM Server and SharePoint

Responsibilities:

Developed the project’s charters, artifacts, schedules, cost control, surveys, designs, BoMs, risk identification, mitigation, change control; performed equipment ordering of telco services and number porting activities

Coordinated Field Service Engineer dispatches to conduct site surveys and installations

Worked with the U.S. Courts nationwide during the planning, discovery, design, equipment procurement, network builds (ordering telco circuits, routers, switches, IP phones, gateways, CUCM), cutovers, migration, solution implementation and close-out)

Worked closely with stakeholders, engineering, designers, programmers, sales, order management, operations, trainers and support groups

Tracked and prepared reports on the overall progress of the projects weekly.

09/11-03/12 Lockheed Martin - Centers for Medicare Medicaid Services

Sr. IT Project Manager (Contract Position)

Lead, managed and successfully delivered concurrent complex Medicare and Medicaid enrollment and enterprise-wide efficiencies; projects (UC), VoIP, Teleconferencing, infrastructure, data center upgrades, servers, storage, Video, IM, Presence, QoS, Multicast, hosted E-mail, Web development, cloud computing, COTS applications, CRM, Linux, SQL, Cisco management, Oracle, SDLC. Tool: Remedy, MS PPM Server; Methodology: (Scrum/Agile/Waterfall).

Responsibilities:

Provided management of the project team (vendors, technical and business), requirements definition and on-time delivery of the respective (hw/sw) projects

Initiated and managed the installation of Cisco’s QoS/Multicast, integration of MS Lync, telepresence, conferencing and Cisco’s management software

Implemented best practices, created budgets, schedules, issues and risk mitigation plans; negotiated for resources; planned and implemented projects, on-time and on budget

Opened Incident and change management tickets in Remedy and tracked to resolution

Presented weekly stats (Excel, EVM, on-time) to CMS’ and Lockheed’s executives.

04/96-08/11 Verizon Business/MCI WorldCom - Washington, DC; McLean, VA; Ashburn, VA

Program/Project Manager/Manager

Strategically managed $3M - $55M programs. Attained growth, retention and risk management of global enterprise services for key clients. Bottom-line accountability, problem resolution, governance and day-to-day management of personnel, contract deliverables, reviews and lifecycle support of all service offerings

Managed budgets, changes, risk identification, mitigation and costs control processes; provided operational contract management (SLA’s) deliverables and management of IT software development projects (IVR, CRM, ERP, cloud solutions, SDLC; Scrum/Agile) projects for external clients

Oversee datacenter builds/migrations, networking, infrastructure, PC refresh projects; IP telephony/VOIP, Cloud Computing, UC, IM, Email, Video, Presence, servers, routers, switches, circuits, voice/data, Managed Services, firewalls, wireless solutions/services, colocations (racks, power) projects, world-wide

Interfaced with business managers at the executive levels across all towers in client negotiations and strategic initiatives globally

Interfaced with ‘C’ level executives and stakeholders at all levels of management

Developed project/program stats and presented to the executive levels.

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