Business Analyst
Resume:
DAVID V. MINSON
**** ********** *****, ******, ***** 75063
Cell: 972-***-****
Email: *****@**.***
SENIOR BUSINESS ANALYST
Constructive, reliable, and meticulous senior business analyst offering more than 23 years of experience designing, improving, and supporting key business processes. Subject matter expert in business process flows with a proven ability to guide organizations through the stages of change, from process design to training and implementation.
CORE COMPETENCIES
Business Analysis Project Management Process Mapping “as is” and “to be”
Business Requirements Process Improvement Process Re-engineering
Data Mapping / System Conversion Strategic Roll-out Planning Financial Services
Client Relations Problem-solving 24+ Years SDLC Team player
Requires minimal direction 24 + years in Requirements Gathering
Experience with Rally, Blueprint and other Business Analyst / Project Management tools
Proficient with Microsoft tools (Project, Word, Excel, Visio, PowerPoint, etc.)
TECHNICAL SUMMARY
Methodologies: Object Oriented Analysis & Design, Agile, PMI
Software Tools: Microsoft Word, Excel, PowerPoint, Project, Visio, SharePoint
Blueprint, Rally, Jira, and similar Business Analyst / Project Management tools
PROFESSIONAL EXPERIENCE
E Law Services 11/2016 – Present
Consultant Senior Business Analyst
Location: Irving, TX
Role Description: Consultant Senior Business Analyst and Project Manager
Project Methodology: Agile concepts / Waterfall delivery
Collaboration Tools: SharePoint
Project(s):
Integration of criminal case information for electronic filing for multiple counties in the state of Texas.
Other Duties:
Process Mapping (“as is” and “to be”)
Quality Assurance Testing
User Acceptance Testing
Defect Resolution
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TEKsystems on site at Signet Jewelers 07/2016 – 11/2016
Consultant Senior Business Analyst
Location: Irving, TX
Role Description: Consultant Senior Business Analyst for Signet Jewelers’ Web Solutions team.
Project Methodology: Agile (Scrum)
Extracted and composed User Stories into Jira
Documented Use Cases
Collaboration Tools: Jira, Confluence and SharePoint
Project(s):
Integration, migration and sun-setting of acquired retail systems.
Automation of smaller database solutions from Zales, Pagoda, Kay and other jewelers under the Signet umbrella of companies into a maintained main data storage for business reference and daily use.
Marketing E-commerce: (email, text) customer loyalty and special offer programs such as:
oBOGO (Buy-One Get One)
oBMGM (Buy More Get More)
oCustomer specific coupons
oLoyalty point accrual
Other Duties:
Process Mapping (“as is” and “to be”)
Quality Assurance Testing
User Acceptance Testing
Defect Resolution
Robert Half International on site at Dallas County 06/2015 – 07/2016
Consultant Senior Business Analyst
Location: Dallas, TX
Role Description: Consultant Senior Business Analyst for Dallas County systematizing the Criminal and Justice of the Peace court systems.
Project Methodology: Agile (Scrum)
Extracted and composed User Stories into Jira
Documented Use Cases
Collaboration Tools: Jira, Confluence and SharePoint
Project(s):
Converting Dallas County Criminal and Justice of the Peace courts from legacy systems to modern software / hardware solutions. Software conversion from Legacy IBM mainframe to a Java front ended third party application (TechShare)
Other Duties:
Senior Business Analyst over all projects working with other Business Analysts to deliver projects. .
Process Mapping (“as is” and “to be”)
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AIM Consulting (now Strive Consulting) on site at AT&T 05/2014 – 05/2015
Consultant Senior Business Analyst (Senior Product Analyst)
Location: Dallas, TX
Role Description: Consultant Senior Business Analyst (AT&T calls “Senior Product Analyst”) working on development of web and mobile application solutions.
Project Methodology: Agile (Scrum)
Extracted and composed User Stories into Rally
Documented Use Cases
Collaboration Tools: Rally and SharePoint
Project(s):
Development of web and mobile adaptive-design ticket status enhancements. Web and mobile process improvements to simplify/improve customer experience.
E-commerce: notifications for outage status via, text, email or phone call.
Other Duties:
Coordinated multiple time-zone web-conference meetings in support of offshore application development and testing.
Process Mapping (“as is” and “to be”)
Working with UX team to develop / refine screen mock ups
Quality Assurance Testing
User Acceptance Testing
Defect Resolution
Accenture on site at CitiGroup (Citicards) 09/2011 – 05/2014
Consultant Senior Business Analyst and Project Manager
Location: Irving, TX
Role Description: Consultant Senior Business Analyst and Project Manager delivering digital and supporting system modifications to a third party credit card servicing platform.
Project Methodology: Agile (Scrum)
Extracted and composed User Stories into Blueprint
Documented Use Cases
Collaboration Tools: Blueprint and SharePoint
Project(s):
Digital and supporting system modifications to existing servicing platform.
Development and implementation of a state-of-the-art platform utilizing responsive design (device detection for proper image display) to replace existing servicing platform.
Development of existing commercial platform replacement.
Multi-channel marketing and sources: physical mail, email, customer account solicitations (paperless option, credit line increase, credit line closure).
Original Approvals as well as Credit line increase requests access via data accessed from major credit bureaus (Trans Union and Equifax).
Marketing E-commerce: Account email notifications for:
oCredit Offers
oCredit Line Increases
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oCard Expiration
oPurchase Incentives
oLoyalty Point Program
oAnd many other events
Other Duties:
Mentored new or less-experienced personnel
Process Mapping (“as is” and “to be”)
Refine screen mock ups
Defect Resolution
Kelly Mitchell Group on site at AT&T Foundry 12/2010 – 09/2011
Consultant Senior Business Analyst and Project Manager (Product Realization Manager)
Location: Plano, TX
Role Description: Senior Business Analyst and Project Manager (AT&T calls “Product Realization Manager”) working on cutting-edge technology solutions with internal and external corporate partners.
Project Methodology: Waterfall transition to Agile (Scrum)
Extracted and composed User Stories
Documented Use Cases
Collaboration Tool: SharePoint
Project(s):
Coordinated/Managed contests on all three Foundry sites to source new and existing cutting edge applications for new mobile devices which were included with its eventual deployment.
Coordinated/Managed the development of a centralized cloud database for individuals to access highly personal medical information from mobile devices.
Multi-channel marketing and sources: texting, email, websites, customer accounts.
Other Duties:
An original member of the Plano Texas AT&T Foundry which opened its doors in February 2011.
Participation in a project methodology conversion committee (from Waterfall to Agile).
Set up multiple time-zone Telepresence meetings in support of a contest to identify applications to be delivered to market on devices.
Participated in Foundry brain-storming JAD sessions.
The Judge Group on site at CitiGroup 09/2009 – 02/2010
Consultant Senior Business Analyst and Project Manager
Location: Irving, TX
Role Description: Consultant Senior Business Analyst and Project Manager
Project Methodology: Waterfall
Collaboration Tool: SharePoint
Project(s):
Coordinating a desktop standardization effort across CitiMortgage.
Retiring (sun-setting) unused or low usage databases.
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Maple Leaf Consulting (for Fiserv) on site at Saxon Mortgage 02/2009 – 06/2009
Consultant Senior Business Analyst, Project Manager and Team Manager
Location: Haltom City, TX
Role Description: Consultant Senior Business Analyst, Project Manager and Team Manager over a 3-person, on-site team.
Project Methodology: Waterfall
Collaboration Tool: SharePoint
Duties/Project(s):
Daily coordination of Fiserv system development / issue resolution.
Managed problem identification, presentation, approval and resolution process for Fiserv system.
Delivered new features and services to existing platform.
JP MORGAN CHASE 06/2008 – 02/2009
VP Senior Business Analyst
Location: Irving, TX
Role Description: VP Senior Business Analyst working with internal support personnel and external vendors in multiple US locations to deploy information technology solutions in support of a consumer real-estate prime and sub-prime real estate portfolio.
Project Methodology: Waterfall
Collaboration Tool: SharePoint
Project(s):
Centralized Automation of Breach Letters across all lines of business (Prime, Sub-Prime and Home Equity)
Centralized Automation of BPOs, RMVs and AVM across all lines of business (Prime, Sub-Prime and Home Equity)
Asset monitoring details via data accessed from major credit bureaus (Trans Union and Equifax).
Avion Consulting on site at AT&T 04/2007 – 02/2008
Consultant Senior Business Analyst and Project Manager
Location: Richardson, TX
Role Description: Consultant Senior Business Analyst and Project Manager delivering multiple small and large project pieces of the overall Cingular (Mobility) and AT&T (Wireline) consolidation of network services.
Project Methodology: Waterfall
Collaboration Tool: SharePoint
Project(s):
Instituted and worked on Cingular (Mobility) and AT&T (Wireline) consolidation of network services.
Worked on the first iPhone deployment team.
Other Duties:
Participated in best practices meetings after every project.
Worked on weekend installation efforts 7 x 24 as needed.
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CitiFinancial Mortgage (CitiGroup) 08/1993 – 04/2007
Senior Business Analyst and Project Manager
Location: Irving, TX
Role Description: Senior Business Analyst and Project Manager
Project Methodology: Waterfall
Collaboration Tool: SharePoint
Project(s):
Mainframe and client-server application coding changes
Vendor interface changes/upgrades
COB (continuation-of-business) planning and install.
Branch System support
Multi-channel marketing and sources: physical mail, email, account status notifications, loan renewal solicitation, credit line increase solicitation.
Software conversion from Legacy IBM mainframe to a third-party application (FiServ’s MortgageServ)
Original Approvals, Credit line increase and Collection asset monitoring via data accessed from major credit bureaus (Trans Union and Equifax).
Implemented front and back-end for an ACH (Automated Clearing House) system for payments on 1350+ branch mortgage, auto, sales finance and personal loans.
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EDUCATION & TRAINING
Bachelor of Science - Management of Information Sciences (MIS), May 1986
Oklahoma State University - Stillwater, Oklahoma
Accenture Training
Banking – Making Strategic Decisions in Banking Simulation; February 2014
Code of Business Ethics: Living the Code; February 2014
Social Media; December 2013
Get Real: Your Career Reality Check; November 2013
Opportunity through Career Networking; November 2013
Take Charge: Your Strengths Plan; November 2013
Get Ready Revealing the Secrets of Career Growth; November 2013
Core Skill Development Tool; August 2013
Plan Service Operation Work; May 2013
Make the Service Operation Visual; May 2013
Improve the Service Operation; May 2013
Operational Maturity; May 2013
Operational Maturity - Focus the Service Operation; April 2013
Standardize the Service Operation; April 2013
Organize the Service Operation; April 2013
Delivery Skills Development Tool; February 2013
Next Generation BPO Delivery Skills Development Tool; February 2013
Supervisor Essentials; February 2013
4th Generation BPO and Innovation; February 2013
Data Privacy-What It Means and Why It Matters; January 2013
Workplace Harassment; January 2013
Respect in Action; January 2013
Respecting the Confidential Information and Intellectual Property of Others; January 2013
Information Security (Mobile); December 2012
Citi Training
GCT - Blueprint v5 Requirements Author eLearning; September 2013
Requirements Management of GCT –
Requirements Management, Analysis and Use Case Training; May 2013
Requirements Analysis of GCT –
Requirements Management, Analysis and Use Case Training; May 2013
Writing Use Cases - Part 1 of GCT –
Requirements Management, Analysis and Use Case Training; May 2013
Writing Use Cases - Part 2 of GCT –
Requirements Management, Analysis and Use Case Training; May 2013
Applying Regulations at Citi; September 2012
Compliance - IT Continuity of Business (COB) Training; August 2012
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Introduction to Fair Lending; August 2012
Privacy Program; August 2012
Corporate Communications; August 2012
Anti-Money Laundering: Everyone’s Responsibility; September 2011
Securing Our Future; September 2011
GCT - Global Operating Model Overview; September 2011
Export Compliance Training for Technology Staff; November 2009
Compliance - IT Continuity of Business (COB) Training; October 2009
Exercising Influence; March 2008
Shared Responsibilities: Focus on the Client; December 2006
Anti-Money Laundering: Everyone’s Responsibility; September 2006
Fair Debt Collection Practices Act (FDCPA); August 2006
Overview of the Bankruptcy Reform Act of 2005 for CFMC; October 2005
Compliance - IT Continuity of Business (COB) Training; October 2005
Compliance Essentials for CFMC/CTB; July 2005
Ethics and Code of Conduct Training; June 2005
Build, Run and Manage your Websphere and MQSeries Applications; January 2005
TeamPlay Methodology; September 2004
Respect at Work - Mortgage HR Data Migration; June 2004
Information Security Awareness; March 2004
Leading Teams; March 2004
References: Available on Request
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