Customer Service Microsoft Office

Fatisha Murray

*** ******** ****** *** **, East Orange, New Jersey 07017

Home: 862-***-**** Cell: 973-***-****

**********@*****.***

Skills

Excellent organizational skills, time management skills, excellent written, verbal communication skills, keyboarding (55+wpm), and excellent with all types of office equipment. Task driven, ability to work with minimal supervision, able to work in multi-faceted environment, and team player. Strong expertise in Microsoft Office Systems (Word, Outlook, Excel, and PowerPoint).

Work Experience

Department Of Education Wraparound Eligibility Specialist, Community Coordinated Child Care, Rahway, NJ

Assist parents and providers about the procedures for obtaining a subsidy and refer them to the resource referral unit for counseling on child care options and referrals

Receive applications from department of education wrap around families who need childcare assistance and verify information

Enter and access data from state systems that are required

Notify DYFS office of child abuse whenever there is a reasonable cause to believe that a child has been subject to abuse or neglect following CCCC’s complaint policy reporting

Process necessary paperwork to initiate subsidy

Maintain paper files on all cases

Monitor cases for changes, terminations and duplicate payments

Serve as liaison with child care center participating in the program

Work cooperatively with the subsidy payment unit and NJCK unit to provide seamless service to families

08/2006-08/2016

Account Manager/Customer Service/Collections/Provisioning, IDT, Newark, NJ

Assist customers with billing errors

Effectively processed payments customers

Resolving FCC regulated Third Party Customer Disputes

Provided world-class service for every incoming and outgoing call. Average daily call volume exceeded 100

Successfully resolved, or appropriately escalated, all customer inquiries and concerns

Overseeing cancellation of local and long distance accounts

Overseeing customer credit dispersion.

02/2004-06/2006

Education

C.N.A., EKG, and Phlebotomy, AMG Medical Institute

Advanced Medical CPT&ICD-9/Coding, Essex County College

Medical Billing and Coding Certificate, Essex County College

H.S. Diploma, Lincoln High School

05/17-09/17

02/13-06/13

09/12-02/13

09/95-06/99

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