Customer Service Sales
Resume:
Cindy Becerra
****************@*****.***
Work History:
Driver – August 2017 to Present – LYFT Services
Practice Safe Driving and safety standards according to Lyft
Provide driving services to clients
Customer Service
Sales
Manage mileage logs, and daily expenses
Enter all logs and expenses into Microsoft Excel spreadsheet
Nail Technician/Esthetician/Front Desk – June 2017 to Sept. 2017 – Apparenza Boutique & Salon, Denver, Co (Booth Rent)
Practice Sanitation and safety standards according to The Colorado Regulatory Agency
Customer Service
Log all expenses, inventory, sales, and profits into Quickbooks, and Microsoft Excel spreadsheet
Sales
Front Desk duties include, Answer phones, schedule appointments, greet clients, sales, and answer questions regarding various services ie.. Hair, Nail, Skin
Gel Polish Manicures & Pedicures
Provide nail care services via Manicures & Pedicures (Male & Female)
Hair Removal Services
Manage my Business. Duties include; Answer heavy phones, schedule appointments & services via Salon Master software, greet & check in clients, order and manage salon supplies, confirm appointments, process clients payments & services via SQUARE, sales, maintain cash tips and deposits slips for the day.
Facials – European, and Custom
Microdermabrasion
Chemical Peels
Facial and Body Hair Removal (Soft & Hard Wax)
Nail Technician - Sept. 2016 to June 2017 - St. Julien Hotel & Spa, Boulder, Co
Practice Sanitation and safety standards according to The Colorado Regulatory Agency
Customer Service
Sales
Gel Polish Manicures & Pedicures
Provide nail care services via Manicures & Pedicures (Male & Female)
Cindy Becerra, 720-***-**** pg. 2
****************@*****.***
Nail Technician/Front Desk – Jan 2015 to Present - Tootsies Nail Shop, Denver, Co
Practice Sanitation and safety standards according to The Colorado Regulatory Agency
Customer Service
Log all expenses, inventory, sales, and profits into Tootsies Microsoft Excel spreadsheet
Sales
Gel Polish Manicures & Pedicures
Provide nail care services via Manicures & Pedicures (Male & Female)
Hair Removal Services
Front desk operations and duties include; Answer heavy phones, schedule appointments & services via Salon Master software, greet & check in clients, order and manage salon supplies, confirm appoints, process clients payments & services, sales, maintain cash tips and deposits slips for the day.
Ratings Research Analyst – Oct 2015 to June 2016 Standard and Poors 500, Centennial, Co
Conducted secondary research via CORE, RDR, RPM, ALM, EMMA, EDGAR, and SEDAR
Entered research findings into CORE database
Utilized strong project management, communication and organizational skills
Collaborated with the Mumbai team (Crisil and Data Assurance)
Reviewed required documentation from internal sources
Analyzed data from within the documentation to add participants and roles to issues in CORE, per Dodd Frank Regulations
Performed independent research and analysis to help determine companies ratings
Maintained weekly deadlines
Maintained records and files by following internal procedures as well as Dodd Frank regulations
Front Desk Receptionist - Aug 2013 to Oct 2014, Denver Transit Constructors, Denver, CO
Effectively manage the front desk and maintain building security
Data Entry - Entered Approved invoices into system for payment, purchase orders, and work orders
Greet visitors and direct them to their meetings and/or training classes
Manage weekly office supplies orders
Maintain accurate inventory records to help reduce costs
Answer multiple phone lines and transfer calls to appropriate employee
Distribute incoming/outgoing mail and manage inter-office correspondence
Create on line shipping labels for UPS, FedEx, & USPS.
Schedule and maintain conference room calendars using Microsoft Outlook
Provide valuable support to variety of departments including Safety, Contracts, and Engineering
Purchasing Asst. - Aug 2003 to Feb 2011 - Corp. Express/Staples Colorado. Broomfield, Co
Provide customer service to outside vendors and warehouse
Place inventory orders for my warehouses via corporate database
Expedite & update purchase orders with ship dates, tracking #’s, Backorder info., and available subs
Help out other team members when needed
Answer phones
Cindy Becerra, 720-***-**** pg. 3
****************@*****.***
Nail Technician/Esthetician - Oct 2011 to present - Self Employed, Denver, CO
Practice sanitation and safety procedures according to The Colorado Regulatory Agency
Customer Service, Sales, Rebook
Gel Polish Manicures & Pedicures (Shellac, INK, Gelish, Daisy, Artistic)
Provide nail care services via Manicures & Pedicures (Male & Female)
Artificial Nail Enhancement application (tips, acrylic, and Gel)
Skilled nail art designs
Licensed to operate and use an electric nail file on both fingernails and toenails, and on Diabetic patients
Able control expenses by keeping a weekly budget and an accurate account of product inventory
European facials, body treatments, hair removal, make-up applications, Microdermabrasion, micro-needling and custom blend facial masks using edible ingredients
Ability to perform a professional skin analysis and recommend professional skin care products and services to clients.
Front Desk/Reception duties, answer phones, schedule appointments, rebook, mail, greet clients, upsell services and product
Skills:
Proficient in Microsoft Office Suite (Word, Excel, and Outlook) SalesForce.com
Data Entry
10-Key by touch
Salon Masters Software
Run Credit Cards
Exceptional customer service skills. Awarded #1 in Customer Service and Satisfaction 7 years in a row by Corporate Express/Staples
Exceptional organizational and detail oriented skills
Ability to work under stress and multi-task without compromising my duties
Utilize social media and email as an effective communication tool
Excellent communicator, Listen and assist clients with concerns and route them to the appropriate department
Positive attitude and disciplined work ethic
Assisted in coordinating office activities
Answer heavy call volume
Fast learner
Able to set and maintain priorities
S&P Corporate Repository (CORE) Citrix Xenapp
S&P Ratings Document Repository (RDR)
S&P Ratings Process Manager (RPM) Edgar
Electronic Municipal Market Access (EMMA) Sedar
Application Lifecycle Management (ALM)
REFERENCES:
Castle Searcy – Tootsies, Owner – 415-***-****
Mary Jindrich – St. Julien Spa Mgr. – 303-***-****
Marion Richardson – Denver Transit Partners (Eagle P3 Project) – 303-***-****
Ady Zouzounis – Former manager at Staples Colorado – 720-***-****
Ericka Franklin – RDT (DTP/Eagle P3 Project) – 720-***-****
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