Customer Service Manager
Resume:
ONYEDIKACHI PRECIOUS NWOGU
** ****, * *****, ***** 4, Flat 19b, Festac Town
Amuwo Odofin, Lagos, Nigeria
Email: ********@*****.***
Phone no: +234(0)806******* +234(0)808-***-****
Personal Information
Sex: Male
State Of Origin: Imo State
Local Government: Ezinihitte Mbaise
Date of Birth: 13th July 1986
Marital Status: Single
Objectives
To offer solutions that will enhance the accomplishment of my company’s goals and to strive for excellence and precision at all times, in all positions and circumstances. To constantly make efforts towards capacity building by learning and self-development to gain knowledge and experience.
To be a dynamic and vibrant personality, an active team player and contribute to the growth and development of the establishment.
To be a part of a team working to achieve maximum output within a given period while maintaining a very high standard and quality of products and services.
Academic History Dates
Institution: University of Port Harcourt, Choba, Port Harcourt, Rivers State 2007-2011
Secondary School: Community Secondary School, Oroworukwo, Port Harcourt 1998-2004
Primary School: Christ the King Primary School 1, Oromineke, Port Harcourt 1992-1998
Academic Certificates Dates
National Youth Service Corp (NYSC) 2013
Bachelor of Science, 2ndClass (Honours) Upper Division Finance and banking 2011
Senior Secondary School Certificate Examination (WAEC) 2005
First School Leaving Certificate 1998
Personal Skills
Inter-personal communication and social skills
Creative, efficient, logical and analytical
Time management and schedule
Ability to work with little or no supervision
Ability to work in new environment
Forward thinking, focused and great appetite for learning and a quick learner
Team leadership skills
Computer Skills and Training
-Proficient in Microsoft Office Packages (MS Word, MS Excel, Power Point)
-Presentation skills
Work Experience Dates
(NYSC-Voluntary) St Joseph College, Ondo, Ondo State. July 2012- Jun 2013
Position: Teacher (Business studies, Commerce and Insurance)
Skye Bank Plc. (Formerly Mainstreet Bank Limited). Nov 2014-Aug 2015
Position: Marketing Executive
Function: Marketing and sales, Relationship sourcing and management
Also served as relief Customer service Officer.
First Master Retailers Citydia (Franchise of Dia Spain) Sept 2015 – Sept 2016
Position: Store Supervisor
Function: - Assisting the store manager in the daily operations of the store which includes;
Cash handling, Ordering, Sales, Staff Supervision, Merchandizing, Shrinkage reduction
Others.
First Master Retailers Citydia (Franchise of Dia Spain) Oct 2016 – Present
Position: Store manager (Area Manager)
Function: - To deliver the best experience for my clients and shoppers
-To deliver growth in my outlets in anticipation of customers demand
-To achieve growth in sales and profitability
-To deliver the best quality and affordable products
-To generate an environment of trust, and accept diversity and difference in opinion
-To plan to focus on skills training and building capability at all levels
-To ensure honest and transparent communication within and between teams
Hobbies and Extracurricular Activities
Travelling, Sports, Games and watching movies
Corpers Assistant Liaison Officer, St Joseph College, Ondo
Treasurer at Federal Road Safety Commission NYSC Road Safety Club CDS group, Ondo west LGA
Director of Sports and Social, National Association of Banking and Finance Students, UNIPORT
Languages Spoken
English, Igbo and Ikwerre
Referees
Sabina Nma Onywere (Mrs)
Head Customer Service,
Skye Bank Plc. Festac, Lagos
Philomena I Okomowho (Mrs)
Assistant Director Lagos State Ministry of Education,
Alahusa, Ikeja Lagos State
********@*****.**.**
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