Customer Service Management
Resume:
KEELY BROWNING
832-***-**** Raleigh, North Carolina 27610 ac2qw4@r.postjobfree.com
SKILLS SUMMARY
Office Administration/Management Postal Operations/Multi-Support
Personnel Supervision/Training Cash Handling/Funds Accountability
Customer Service/Reception Appointment Scheduling/Calendar Management
Business/Financial Management/Reporting Purchasing/Inventory Control
Computers: Micro Soft products [Office, Word, Outlook, Excel] and QuickBooks
Licensing/Certification: Resource Management Certification, February 2011, US Army
Fund Clerk Certification, March 2010, US Army
Postal Operations Certification, March 2003, US Army
Commercial Driver License (Class B)
Security Clearance: Secret
Effective decision-maker using clear thinking, sound judgment, and personal integrity.
Experienced managing multiple tasks simultaneously with no supervision; organized leader.
Versatile, cross-functional performer with success in business development and operations management.
Recognized as a "go-getter," team builder, troubleshooter, and focused on the bottom line.
Excellent customer service skills/working with the public; proactive problem solver; calm under pressure.
Experience working in a fast-paced work place; quickly adapt to ever-changing environments.
Effective communicator, planner, organizer, and administrator; decisive and results-oriented team player.
EDUCATION
Bachelor of Business Administration with Concentration in Human Resources, Strayer University, 2017
MILITARY SERVICE Honorably Discharged
US Army Reserves, Raleigh, North Carolina, October 2014 to July 2017
Chaplain Assistant
- Coordinate times and locations to accommodate religious education programs within congregations.
- Publicize programs via newsletters, bulletins, and/or mailings.
- Train and supervise religious education instructional staff.
- Maintain accountability for special religious equipment valued at $60,000.
- Maintain and order over $15,000 worth of religious support material and supplies.
US Army, Honolulu, Hawaii, January 2009 to January 2013
Fund Manager/Contracting Officer [March 2010 to January 2013]
- Sole purchasing agent for the Hawaii Army Garrison Chaplain’s fund maintaining accurate balances for 17
government sub-accounts with amounts ranging from $500 to $68,000 per account.
- Maintained 100% accountability for $850,000 worth of government property.
- Conducted training for 50 persons regarding proper fund management procedures.
- Verified the accuracy of financial statements at the close of specified accounting periods.
- Prepared and submitted quarterly and annual sub-account balance reports.
- Inspected control measures ensuring property and monies were properly safeguarded.
- Assisted in government audits and inspections; supervised the fund clerk.
Fund Clerk [January 2009 to March 2010]
- Utilized QuickBooks and Intuit software to record, store, and analyze information.
- Verified, entered, and processed government contractual checks.
- Checked figures, postings, and documents for correct entry, mathematical accuracy, and proper coding.
- Organized records and summarized numerical/financial data to comply with government policy/regulations.
- Maintained financial records using journals and general ledgers with accounting software.
- Received, recorded and cashed government deposits with complete accuracy.
- Reconciled and/or reported discrepancies found in the records.
KEELY BROWNING
US Marine Corps, Okinawa, Japan, October 2002 to April 2007
Training Coordinator [January 2005 to April 2007]
- Managed military training records and educational updates for 200 Marines.
- Monitored, recorded, and submitted monthly physical fitness assessments.
- Updated and maintained accountability of incoming and outgoing personnel.
- Organized bi-annual and annual training schedules.
Postal Clerk [October 2002 to January 2005]
- Supervised and evaluated 8 employees’ work performance.
- Maintained $50,000 worth of United States Postal Service (USPS) money orders and stamps.
- Trained personnel in financial procedures, claims, movement systems, and hazardous material handling.
- Inspected military post offices for government regulation violations.
- Wrote inspection reports and reviewed post offices to verify updated changes were implemented.
- Impeccable record of accurately and efficiently transporting mail articles to multiple locations and
maintaining flawless accountability of official and registered mail.
OTHER PROFESSIONAL WORK HISTORY
Department of Corrections, Ridgeland, South Carolina, January 2008 to September 2008
Correctional Officer II
- Supervised inmates throughout the facility and operated security devices to ensure inmate/colleague safety.
AREAS OF EXPERTISE
Customer Service: - Interacting effectively and courteously with client and staff.
- Providing personalized customer service--complaint resolution and question research.
- Resolving customer issues using tact and sound judgment.
- Meeting and greeting clients; establishing and nurturing client relationships.
Financial Operations: - Maintaining accountability of receivables/payables; preparing sales reports.
- Balancing daily sales accounts; preparing daily deposits and reports.
- Inputting and updating billing information; conducting account research.
- Adjusting account balances relating to billing discrepancies.
Scheduling/Dispatching: - Scheduling meetings, contacting attendees, and preparing documentation.
- Dispatching vehicles and personnel to facilitate customer delivery/service.
Personnel Supervision: - Training newly-hired employees and supervising employees.
- Developing employee schedules; dispatching delivery personnel (perm/temp).
Administration: - Establishing and maintaining records and automated/manual records.
- Creating, modifying, and building client databases and historical data files.
- Retrieving and analyzing history and activity files for future projections.
Reporting: - Compiling and maintaining business transactions and office activity records.
- Maintaining and updating month-to-date and year-to-date statistics.
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Office Management: - Managing the day-to-day office operations to include:
- Correspondence receipt, review, and disposition
- Creating and maintaining computer database and hard copy files
- Managing appointment calendars; coordinating professional/social events.
Data Entry: - Utilizing computer systems to input, update, and extract information.
- Developing written correspondence to research and resolve data issues.
Inventory Control: - Maintaining and updating inventory; procuring new equipment.
- Conducting recurring inventories using manual and automated methods.
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