Customer Service Administrative Assistant

FELICITA RIVERA

646-***-****

***********@*****.***

Summary

Organized and dedicated individual with 7 years of administrative support experience. A team player who delivers memorable customer service, expert communication, and time management skills. Committed to supporting the achievement of organizational goals.

Highlights

• Microsoft Word, Outlook

• Bilingual English/Spanish

• Data Entry

• Telephone Reception

• Invoicing & Payroll

• Registration & Enrollment

Experience

Administrative Support

Harlem Congregations for Community Improvement, INC September 6, 2017- Present

New York, NY

• Provide administrative support services including answering telephones, assisting in daily office needs.

• Printing and putting together folders for meetings.

• Cover Reception area while Receptionist is out to lunch.

• Gather information from schools in the area.

• Administrative Assistant/Register July 2011 -August 2016

• Boys Harbor Inc. New York, NY

• Provided administrative support services including answering telephones, transcribing messages, and providing callers with information regarding various programs

• Registered students into music, dance, and theatre programs

• Collected invoices for payroll; updated master schedules in Mindbody; filed and maintained student files on a weekly basis

• Assisted and supported teachers in delivering their daily teaching assignments

• Forged robust parent-student relationships: routinely prepared communications and correspondence

• Implemented schedule changes as requested and prepared copies

• Prepared rosters and recorded attendance on a weekly basis

• Parent School Liaison July 2009 – July 2011

• Columbia University College of Dental Medicine-Step Program New York, NY

• Routinely corresponded with parents regarding events and other important information

• Gathered information from schools and recorded attendance

• Collaborated with the Parent Association and assisted in fundraising efforts

• Attended monthly Step Program meetings

Education

Administrative Professional Certificate August 2017

Grace Institute New York, NY

New York University College of Dental Medicine New York, NY

Academic Diploma

Walton High School Bronx, NY

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