Now: Application Engineer Prev: Business Analyst / IT User Supt

Paul Gerard Stencel

***** *********, *******, ** *****; *********@***.***; Home 734-***-****; Cell 734-***-****

Experience/Skills/Education Summary

Application Engineer (15+ yrs); Automobile Tech (25+ yrs); Electronic Component Development, Testing, & Analysis (10+ yrs); Issue Resolution & Root Cause Analysis (25+ yrs); Vehicle Emissions Testing, Analysis, & System Repair (8+ yrs); Electronics Tech (10+ yrs); Dynamometer Tech (2+ yrs); Robotics Tech (2+ yrs); Allen-Bradley PLC Programming (2+ yrs); Data Acquisition, Analysis, & Reporting (15+ yrs); Welding – Gas, Arc, & MIG (5+ yrs); Machine Shop Tech (5+ yrs); Soldering (20+ yrs); Manufactured Vehicle Quality Audits – GD&T, CMM, & ETL (10+ yrs); Dealership Tech Consultant & Claims Processor (5+ yrs); Supervisor (8+ yrs); Business Analyst (15+ yrs); Training Instructor (15+ yrs); Web Database App (10+ yrs) / DB2 App (10+ yrs) / MS SharePoint Sites (3+ yrs) / Lotus Notes Sites (5+ yrs) Development, Testing, & Administration; Unix App Help Desk (4+ yrs); End User Desktop Support & Help Desk (20+ yrs); MS Active Directory Admin (12+ yrs); Novell Netware Server & Network Admin (10+ yrs); Windows NT Server & Network Admin (5+ yrs); MS Office Apps & Lotus Notes Expert (15+ yrs); SQL Queries (5+ yrs); Basic / Visual Basic Programming (3+ yrs); 3 Technical Associate Degrees; 108 / 128 Credits Completed Toward Electrical / Computer Engineering Degree; ASE Certifications, A+ Certification, Network+ Certification, CNE v5.1, MS Active Directory Certification, Green Belt Issue Resolution Certification.

Experience

Application Engineer

April 1999 - Present (15+ years)

As an Application Engineer at MAHLE Industries for 2+ years (June 2015 to present), I use a custom authoring tool to incorporate vehicle data from various manufacturers into a vehicle diagnostic tool application I verify the hardware displays various vehicle control module data, the application can manipulate various vehicle system outputs, and the application would allow reprogramming and relearning of various vehicle control modules. I use vehicles or vehicle system simulators from various manufacturers, as well as CANalyzer, for data and operation verification. The current application is mcrosoft windows based, but we are developing apple and android platform versions. For 15+ years at Chrysler Group LLC (April 1999 to February 2015), part of my job was an Application Engineer / Administrator of a manufacturing quality audit application. I employed a custom authoring tool to expand the users audit capabilities, add new manufacturing plants, etc. I determined how to add and verify functionality of the deliverables, while adhering to deadline requirements. I also worked with the IT Group to create and verify enhancements and fixes to the application. The original application resided on one of the first microsoft windows tablet pc platforms, 1997 vintage, with a touchscreen, key pad, and ports for tools like an electronic torque wrench. However, the unit had limitations, it was proprietary hardware, and the technology was outdated, so I helped create a version of the CQR application that could be installed on any microsoft windows pc, an internet accessible website version for international users, and an Apple I-Pad / I-Phone version. We also were moving from a primarily text based application to a primarily graphical application, which would make navigating easier, save time, and reduce measurement entry errors. Vehicle controller area networks (CAN) are based on network architecture principles, standards, and methods used for buildings and the internet. For 30+ years I have worked with networks, data transfer, bits, bytes, hexadecimal values, protocols, computers, users, etc.

Business Analyst

April 1999 – February 2015 (15+ years)

As a User Systems Development Specialist at Chrysler Group LLC for 15+ years, one of my roles was liaison between the Quality Organization’s business groups and IT, which is now called a Business Analyst. I required minimal supervision. I gathered and documented requirements from various business groups, conveyed requirements to the IT groups, proposed viable projects to the business groups, worked with IT on the selected projects, tested and validated deliverables, provided scheduled project status updates/completion for business group management, and lead the business groups during project implementation. One of the groups had a quality audit application that was client-server based, and I helped move it to the corporate intranet as a database application, plus updates, improvements, enhancements, and I was also the administrator. The same group had a data collection application that was proprietary client based, and I helped provide availability for all corporate pcs, i-pads, and smart-phones. I also helped integrate it with the intranet database application. The application integrated ETL to create parameter subscriptions that extracted data from the manufacturing plants database on the corporate mainframe, transferred the data to an intermediate data storage facility, and loaded the data onto the intranet database application for the front end alignment and body systems audit groups. They also had a quality audit vehicle selection application on the corporate mainframe that I helped enhance to include a new audit that reviewed many more vehicles daily. The security access was controlled by a lotus notes site, and I was also the administrator. A couple of other groups had Lotus Notes repository sites I helped update, improve, and I was also the administrator. Another group, most recently, had two MS SharePoint sites I helped develop, and I was also the administrator on one of them. I lead the business group to ensure that same site took full advantage of SharePoint’s sequel server core and was as close to a database as possible, which eliminated hours of daily manual work. My goal as a business analyst is to automate manual tasks, whenever possible, using the most effective technology. Thus, I am always looking for easier and more cost effective ways to perform work, by analyzing business group processes and procedures. I successfully managed multiple projects with time constraints simultaneously for 15+ years. I successfully worked with people from executive levels (presidents, vice presidents, directors, senior managers, managers, etc.) to UAW hourly level. I have 40+ years resolving issues and determining the root cause in a variety of environments. I have a green belt certification in problem resolution techniques and tools.

Manufacturing Specialist

April 1999 – February 2015 (15+ years)

I have 15+ years of manufacturing experience with the Chrysler Group LLC vehicle quality audits group - one of my duties was to supervise and train UAW employees who conducted quality audits on end-of-line manufactured vehicles and resolve manufacturing quality issues at various vehicle assembly plants. The audits consisted of functional, vehicle layout, fit (flush & gap), and surface finish, all measured to engineering specs - GD&T, CMM, & ETL. I also supported end users in the same assembly plants, so I am familiar with various manufacturing applications. I understand six-sigma and statistical process control (SPC) concepts. I successfully worked with people from executive levels (presidents, vice presidents, directors, senior managers, managers, etc.) to UAW hourly level. I have 40+ years resolving issues and determining the root cause in a variety of environments. I have a green belt certification in problem resolution techniques and tools.

End User and Network Support Technician

April 1990 – February 2015 (20+ years)

As an End User & Network Support Tech for 20+ years at Chrysler Group LLC, I installed/repaired servers, pcs, printers, plotters, palm pilots, and fax machines, reimaged pcs both manually and automatically, upgraded pcs, and resolved software and hardware issues, including security issues. I created, maintained, and repaired user accounts, file shares, security groups, and user account startup profiles. I also managed quotas on file shares. I added servers, pcs, printers, plotters, palm pilots, and printer servers to networks. I resolved both wired and wireless device’s network issues. I worked with group policies for users and clients. I was the administrator for a windows nt server and for a group of novell netware servers – updates, upgrades, back-ups, file retrievals, etc. I performed work directly and remotely using various remote access software utilities. I am also an expert using active directory, word, powerpoint, excel, project, visio, outlook, lync, lotus notes, novell netware administrator, etc. I have advanced user knowledge of access. I supported operating systems from dos to windows 8, network systems from novell netware to windows server 2012, and application packages from dos-based to office 2013. I created macros, pivot tables, vertical and horizontal lookups in excel, macros in the corporate mainframe terminal emulators, and various scripts. I created, maintained, and troubleshooted SQL queries on corporate mainframe DB2 tables using the query management facility (QMF). I learn new concepts quickly and become an expert to enable me to help/train others. I successfully worked with people from executive levels (presidents, vice presidents, directors, senior managers, managers, etc.) to UAW hourly level. I have 40+ years resolving issues and determining the root cause in a variety of environments. I have a green belt certification in problem resolution techniques and tools.

Training Specialist

July 1985 – February 2015 (25+ years)

My entire career at Chrysler Group LLC included training others, writing procedures, and developing training material. I usually used a presentation (powerpoint, freelance) or word processing (word, word perfect) application to create the training guides. However, when Chrysler installed the Saba LMS environment for training in 2010, I developed web-based training modules using SCORM compliant applications – Skate Ignite (5+ years), Adobe Captivate (2+ years), and Articulate Storyline (1+ years) – but I also maintained the instructor led training guides. I have trained individuals and groups of various sizes. I have trained english speaking and non-english speaking, with an interpreter, audiences. I have trained people from executive levels (presidents, vice presidents, directors, senior managers, managers, etc.) to UAW hourly level. Training times have taken anywhere from an hour to a few days. I have trained in a classroom and via teleconference. I created interactive training courses. Anyone working for Chrysler was able to enroll and complete the courses. I learn new concepts quickly and become an expert to enable me to help/train others.

Technical Consultant & Help Desk

July 1985– February 2015 (25+ years)

I worked on various help desks at Chrysler Group LLC. As a Powertrain Technical Analyst & Repair Consultant for 3+ years in the Warranty and Service Organization, I prevented warranty repairs from exceeding 70% of the cost of replacing the powertrain assembly, provided technical assistance to dealership technicians for difficult repairs, provided technical assistance to corporate field techs, provided warranty policy information, and assisted in processing dealership warranty repair claims. I attended various Chrysler dealership technician instructor level training courses to learn the vehicles and consult with technicians regarding complicated issues. As a Component Analysis Engineering Specialist for 8+ years in the Warranty & Service Organization, part of my duties was to correspond with dealership personnel regarding warranty repair part returns, to monitor dealerships considered by Chrysler to be nonconforming to warranty policies and procedures, to monitor California Emission Dealerships’ conformance to CARB policies and procedures, and, when required, to visit dealerships for direct consultation. The dealerships used an application to submit their warranty claims called DIAL, which was on the corporate mainframe in a unix environment. The corporation supplied the dealerships with DIAL computers that connected directly to the corporate mainframe, via phone modem. Another of my responsibilities was to help the dealerships with level 1 DIAL application issues. As a User Systems Development Specialist for 15+ years, I was the help desk for end user support and various intranet, client-server, mainframe, and local client applications in which I was the administrator. However, since some users would call the general IT help desk for service, I also had an active IT service group, so trouble tickets were routed directly to my email inbox. I have 25+ years of help desk experience. I have 3+ years of dealership technical repair consultant experience. I have 10+ years of dealership warranty consultant experience. I learn new concepts quickly and become an expert to enable me to help/train others. I successfully worked with people from executive levels (presidents, vice presidents, directors, senior managers, managers, etc.) to UAW hourly level. I have 40+ years resolving issues and determining the root cause in a variety of environments. I have a green belt certification in problem resolution techniques and tools.

Electronics Technician

April 1997 – April 1999 (2+ years)

As an Electronics Technician at Chrysler Group LLC for 2+ years, I developed, tested, and analyzed data for an NVH tester, which utilized a control unit and multiple accelerometer / microphone wireless remote sensors to record issues, and featured a patented software application to analyze the data, a radio system tester, which differentiated between the radio and audio system issues, and a keyless remote receiver and analyzer, which measured signal shape, strength, and maximum distance and compared them to engineering specs.

Component Analysis Engineering Specialist

July 1988 – April 1997 (8+ years)

As a Component Analysis Engineering Specialist at Chrysler Group LLC for 8+ years, I set up tests on test fixtures and in an environmental chamber, analyzed test data, coordinated supplier reviews, and created technical reports used for supplier quality, warranty recovery, and component engineering development, which included starters, alternators, power steering pumps, engine controllers, and transmission controllers. Supplier reviews and technical reports were also performed on powertrain assemblies – engines, transmissions, transfer cases, and axles. I took CATIA training at Chrysler to use the CAD application for component design analysis. I also supervised and trained the UAW hourly employees who conducted the tests and collected the data.

Additional Work / College / Personal Summary

January 1976 - Present (40+ years)

I worked as an automotive technician outside Chrysler Group LLC for 8+ years at high volume service centers – tune-ups, brakes, exhaust system, starting / charging systems, engine repairs / rebuilds / replacements, transmission repairs / rebuilds / replacements, axle repairs / rebuilds / replacements, tires, oil & lube, front end repairs / alignments, power window motors, vehicle exhaust emission tests / analysis / repairs, hvac repairs, etc. I have continued to work on automobiles, dirt bikes, 3-wheelers, quads, boats, jet skis, pontoons, lawn / snow equipment, home hvac, home appliances, etc. I used grinders, sanders, gas / arc / MIG welding equipment, soldering irons, drill presses, lathes, band saws, dvoms, oscilloscopes, battery testers, compression / vacuum testers, hvac test gages, vehicle and obd2 system diagnostic testers – vehicle CAN and prior networks, plus CANalyzer, test lights, etc., to aid in issue diagnostics and repairs. I trained for 2+ years as an engine dynamometer technician at college – set up, tear down, data collection, and failure diagnostics and repairs. I trained as an electronics technician and a robotics technician for 2+ years at college. – microprocessors, strain gages, thermocouples, potentiometers, accelerometers, Allen Bradley PLC V4 programming, issue diagnostics, safety, and repairs. While I do not have on-the-job robotics experience, I think I have equivalent alternative experience as an automotive technician, an electronics technician, and an IT technician. Working on automobiles involves mechanical (all systems), hydraulics (steering, braking, some diesel fuel systems, and powertrain systems), pneumatics (various engine, drivetrain, and hvac controls), electronics (various transmission, engine, fuel, emission, audio, body, etc., components and control units), and electrical (charging, starting, fuel, audio, and ignition components and wiring), and I have 40+ years of hands-on experience diagnosing and repairing vehicle problems / failures. Robotic processes / routines are basically programs or macros/scripts – they are comprised of logically arranged steps that have been tested and verified to repeat flawlessly for an infinite number of cycles. I have 20+ years experience creating, maintaining, testing, and troubleshooting programs and macros / scripts on client, server, and mainframe environments. I have 40+ years resolving issues and determining the root cause in a variety of environments.

Courses

Associate of Science (AS), Automotive Technology

Henry Ford Community College

Advanced Computerized Powertrain Controls

Welding Techniques (Gas and Arc)

Associate of Science (AS), Electronics / Robotics Technology

Henry Ford Community College

Manufacturing Processes (Machine Shop)

Chrysler Group LLC

Shainin+KepnerTregoe Green Belt Training

Advanced PC Troubleshooting Techniques

Troubleshooting, Maintaining, and Upgrading PCs

Active Directory Administrator Training, Including Admin.net

Novell Netware 5.1 Engineering Certification Courses

Statistical Process Control (SPC) for Platform Engineers

Solving Process Variation Related Problems

Process Failure Mode & Effects Analysis (PFMEA)

Basic CATIA CAD Application

Advanced Query Management Facility (SQL) in a DB2 Environment

Advanced Basic / Visual Basic Programming

Advanced Microsoft Project 2010

Microsoft SharePoint 2010 Site Owner / Administration

Certifications

Master Automobile Technician (25+ Years)

ASE - Automotive Service Excellence License ASE-2323-3779

Advanced Engine Performance (15+ Years)

ASE - Automotive Service Excellence License ASE-2323-3779

Light Vehicle Diesel Engines (5+ Years)

ASE - Automotive Service Excellence License ASE-2323-3779

Refrigerant Recovery & Recycling (15+ Years)

ASE - Automotive Service Excellence License Personal Social Security>

Emission Inspector Certification - Automobile Exhaust Testing (25+ Years)

State of Michigan License 171029

Certified Novell Engineer - Netware 5.1 (15+ Years)

Novell License 9598479

A+ (PC Setup / Diagnostics / Repair - 15+ Years)

CompTIA License COMP10313165

Network+ Professional (Network Setup / Diagnostics / Repair - 15+ Years)

CompTIA License COMP10313165

Green Belt Problem Resolution Certification (February 2013)

Shainin + Kepner Tregoe via Chrysler Group LLC

Microsoft Active Directory Administration (15+ Years)

Microsoft via Chrysler Group LLC

Education

Lawrence Technological University

Bachelor of Science (BS), Electrical Engineering - Computer Engineering,

1992 to 2003, Completed 108 of 128 credit hours

Henry Ford Community College

Associate of Science (AS), Electronics / Robotics Technology, 1992

Henry Ford Community College

Associate of Science (AS), Automotive Technology, 1985

Henry Ford Community College

Associate of Science (AS), Engineering Technology, General, 1981

St. Hedwig High School

College/University Preparatory and Advanced High School/Secondary Diploma Program, 1977

Languages

English

References

References available upon request.

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