Customer Service Project
Resume:
LAUREEN AIELLO
Wall, New Jersey 07719
**********@*****.***
EXPERIENCE
Pizzo Contracting/Carl’s Fencing, Decking and Home Improvements, Toms River
Project Coordinator
oCommunicate with clients to define project scope and company processes throughout installation
oEnsure projects are completed on time and within budget
oAssist Project Managers/Superintendents to coordinate multiple projects simultaneously
oResponsible for running and organizing all project activities for the residential, commercial, home improvement and decking divisions
oCreate and maintain project files; communicate with clients and track progress
oOrganize, track, and maintain project related files, drawings, materials, and correspondence
oTrack, process and assign invoices and PO’s for vendors and subcontractors
oEnsure accurate job costing
oFollow-up with contractors, purchasing and townships to ensure timelines meet
oMaintain crew schedules; troubleshoot daily last minute changes
oSolve any issues that arise with installations
oProcess all work orders, estimates and contracts to completion of projects
oObtain and process progress and final payments on contracts
oProcess and track roof warranties
oObtain all permits and any documentation required; schedule all inspections
oPrepare and create work orders
oEnsure accurate lead times for special product lines
oLiaison to sales, accounting and fencing division regarding contracts, processing and delays
Burke Construction, Inc. /Burke Contracting, LLC, Ocean N.J.
2016
Executive Assistant
oMonthly Processing of all accounts payable and receivable
oProcess and maintain AIA’s, change orders, mark-outs, driver sheets, soil tickets
oAccept permit applications and fees for both new, renovation and minor construction projects
oManaged schedule for office, maintaining meeting times and required appointments for the Vice President
oConstantly review active files and follow up with contractors to ensure compliance with set timelines
oSubmit quarterly state and federal taxes
oMaintain all trucks and equipment; DEP, registrations and insurance
oJob costing
oProcess Monthly Bank reconciliation for 4 Accounts
oManage PO’s for subcontractors
oTrack and manage monthly expense reports for Vice President
oMaintain an efficient filing system to ensure reports, correspondence and financial documentation is maintained and readily available
oEnsure paperwork is in order including contracts, insurance certificates, and lien releases
oTrack and process invoices for subcontractors and material providers; review invoices and change order requests against contract documents; code invoices to expense categories
oEnter expense data into QuickBooks and compare actual vs. budgeted project costs
oSummarize timesheets for all employees; coordinate with payroll company
oWork closely with Project Manager with regard to proposals, purchase orders and productivity analysis reports
oPerform additional assignments per management’s direction
oOrganized functions and travel itineraries
oResponsible for Vice President’s personal accounts; insurance, mortgage, boats, cleaning services, etc.
McGilicudddy's Lakeside Taphouse, Loch Arbour, NJ 2012 - 2016
Bartender/Customer Service Manager
Created and served classic and custom cocktails to bar patrons with care and hospitality
Managed all bar operations; ensuring that quality and standards met the expectations of the customers and the owner on a daily basis.
Managed the opening and closing of the restaurant
Maintained service and sanitation standards at the bar
Monitored alcohol beverage service in compliance with local laws
Provided creative, efficient and knowledgeable alcoholic beverage and food service to customers
Handled guest problems and complaints behind the bar and on the floor
Trained and managed bar staff with regard to proper drink preparations, creative cocktail suggestions, food menu and customer service
Maintained inventory
Assisted servers, hostesses, food runners, bar backs and other bartenders when needed
Various additional duties as assigned: Entering specials into Micros, maintaining cleanliness outside establishment, human resource tasks
Built a rapport with regular patrons and created new ones
Responsible for the daily cash and credit cards being in balance
Calculated bar tabs; collected and processed cash and credit card payments
Served tables when needed
Charlie Browns, Millburn, Matawan, Tinton Falls, Lakewood,
Keyport, Scotch Plains, Hamilton, N.J.
1985 - 2010
Bartender, Service Trainer, Server, Hostess
Trained bar staff on knowledge about liquor and beverages
Prepared standardized drinks as well as customized ones
Suggestive selling of menu items and drink options
Stock keeping and maintained records
Poured and served wine, beer, and other drinks and beverages
Checked identification of customers to ensure that they are of legal drinking age
Maintained cleanliness of bars, tables, and work areas
Managed bar operations/ maintained liquor and bar supplies
Welcomed patrons and customers as they arrive
Directed and escorted guests to their seats
Ensured the accuracy and quantity of every order
Serve food as it arrives and refill glasses
Prepare tables by laying tablecloth and dishes
Proficient in computer systems
URS Corporation, Federal Support Services, Joint Base M-D-L, Lakehurst, NJ 2011 - 2012
Program Management Support Specialist for a Warehousing Facility in Logistics
oResponsible for reset program implementation on government contracts for Aircraft Vibration Analyzers, Digital Aircraft Weighing Systems and Non-Destructive Diagnostic Testing Equipment
oProvided integrated logistics support for Aircraft Intermediate Maintenance (AVIM) Shelter program
oAccountable for the inventory and calibration of complex calibration equipment for AVIM Shelters
oMaintenance of stock levels in warehouse/loss prevention
oSecure, lead and support resource teams during program lifecycle
oConsult client through execution of program management tasks
oTrack project deliverables - prepare and report status to customer; analyze and track project budgets via Microsoft Project
oPrimary Program interface for the prioritization and resolution of issues and support of customer goals and objectives
oSupervisor for Local 35 Union members
DeVry University, North Brunswick, NJ
2009 - 2011
Adjunct Professor for the College of Business and Management
oInstruct students in the areas of business knowledge, decision-making skills, team leadership and common goals
oInstruct on how to implement and apply technical and non-technical solutions to business processes and systems.
oFacilitate an understanding of the legal, ethical and human value implications of personal, social and business activities while supporting the facilitation of lifelong professional development
oLeverage multiple instructional methodologies in a blended format
oResponsible for maintaining compliance with academic guidelines per DeVry University policy and FERPA (Family Educational, Rights and Privacy Act) guidelines
DeVry University, North Brunswick, NJ
2005 - 2009
Assistant Registrar/ Student Finance Consultant
oManaged and coordinated New Student Registration for DeVry University and Keller Graduate School of Management
oExpedited the workflow of banking and all monetary transactions
oManaged transcript evaluations, transfer credits, student certifications and application updates
oAccepted and verified all required Admission documents
oManaged Foreign Credential Evaluations in compliance with the Department of Education
oPrepared graduation audits, SAP, and head-count reports, attendance warnings and dismissals, grade changes
oManaged academic transcripts
oCoordination of training for enrollment policies, procedures and system updates utilizing Banner and Oracle systems
oConsulted students and parents in the completion of Title IV, Federal PLUS and alternative loans, entrance and exit interviews, aid forms/applications.
oOffered individualized financial planning consultation
oReconciled account delinquencies and monthly account receivables for 275 students
oManaged seven student Finance Consultants
oMaintained administrative financial records in compliance with Federal and State regulations
oCreated and processed financial aid packages and file reviews/certifications
oAdministered the Health Insurance program
oLed financial aid workshops for new students
oActive participant in Scrub Committee in conjunction for new student enrollment
Smolin, Lupin & Co., LLC, Accountants and Consultants, Red Bank, NJ
2004 - 2005
Administrative Assistant
oProcessed corporate and individual tax returns
oMaintained tax database for corporate and individual clients
oMaintained corporate and individual files, processed and distributed weekly reports
oPrepared and processed $500,000 in monthly billing and cash receipts
oCreated financial reports, engagement and representation letters, proposals and agendas
oPrepared written and internet correspondence and organized corporate functions
oCoordinated travel arrangements for partners
oPrioritized all incoming telephone and email correspondence
oInterfaced with corporate and personal contacts (including on the phone, in-person, and over email) in a polished, professional, and discreet manner
oDetailed the coordination of scheduled business and personal appointments
oMonitored schedules and ensured meetings and phone appointments happen on time
oCoordination of all travel for corporate and personal needs including ground transportation, specific flight scheduling, hotel booking and special requests
oPrepared detailed itineraries including confirmation, flight and seat numbers, as well as a comprehensive list of relevant contacts
oDocumented and submitted expense reports to the business office
oCreated PowerPoint presentations as requested
Sukel, Brodman & Associates, P. A., Morganville, NJ
2002 - 2004
Executive Assistant
oProvided administrative, technical and organizational support to a Municipal Court Judge and two tax attorneys
oManaged all office operations, scheduling, purchasing, employee benefits, payroll, computer training and maintenance
oManaged corporate and personal financial accounts, business and trust accounts
oBilled and collected $500,000 a month in receivables and payables
oDistributed and collected funds in excess of $20K a month pertaining to real estate transactions
oMaintained company website
oOrganized corporate functions
oManaged the day-to-day administrative affairs of the office. Scheduled all appointments and other commitments. Provided the attorneys with background information and/or supporting documents in preparation for scheduled appointments, meetings, speaking engagements, conferences, interviews, etc.
oManaged all travel arrangements
oPersonal assistant to managing partner
EDUCATION
Keller Graduate School of Management, Chicago, IL
MASTER OF PROJECT MANAGEMENT, 2008
DeVry University, North Brunswick, NJ
BACHELOR OF SCIENCE IN COMPUTER INFORMATION SYSTEMS, 2005
CERTIFICATIONS/LICENSURE
Secret Level Security Clearance, Defense Industrial Security Clearance Office
Safety Trained Supervisor in General Industry
Serve-Safe Certified
T.I.P.S Certified
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