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Customer Service Project

Location:
Manasquan, NJ
Posted:
October 13, 2017

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Resume:

LAUREEN AIELLO

** ******* ****

Wall, New Jersey 07719

908-***-****

ac2qv9@r.postjobfree.com

EXPERIENCE

Pizzo Contracting/Carl’s Fencing, Decking and Home Improvements, Toms River

**** - ****

Project Coordinator

oCommunicate with clients to define project scope and company processes throughout installation

oEnsure projects are completed on time and within budget

oAssist Project Managers/Superintendents to coordinate multiple projects simultaneously

oResponsible for running and organizing all project activities for the residential, commercial, home improvement and decking divisions

oCreate and maintain project files; communicate with clients and track progress

oOrganize, track, and maintain project related files, drawings, materials, and correspondence

oTrack, process and assign invoices and PO’s for vendors and subcontractors

oEnsure accurate job costing

oFollow-up with contractors, purchasing and townships to ensure timelines meet

oMaintain crew schedules; troubleshoot daily last minute changes

oSolve any issues that arise with installations

oProcess all work orders, estimates and contracts to completion of projects

oObtain and process progress and final payments on contracts

oProcess and track roof warranties

oObtain all permits and any documentation required; schedule all inspections

oPrepare and create work orders

oEnsure accurate lead times for special product lines

oLiaison to sales, accounting and fencing division regarding contracts, processing and delays

Burke Construction, Inc. /Burke Contracting, LLC, Ocean N.J.

2016

Executive Assistant

oMonthly Processing of all accounts payable and receivable

oProcess and maintain AIA’s, change orders, mark-outs, driver sheets, soil tickets

oAccept permit applications and fees for both new, renovation and minor construction projects

oManaged schedule for office, maintaining meeting times and required appointments for the Vice President

oConstantly review active files and follow up with contractors to ensure compliance with set timelines

oSubmit quarterly state and federal taxes

oMaintain all trucks and equipment; DEP, registrations and insurance

oJob costing

oProcess Monthly Bank reconciliation for 4 Accounts

oManage PO’s for subcontractors

oTrack and manage monthly expense reports for Vice President

oMaintain an efficient filing system to ensure reports, correspondence and financial documentation is maintained and readily available

oEnsure paperwork is in order including contracts, insurance certificates, and lien releases

oTrack and process invoices for subcontractors and material providers; review invoices and change order requests against contract documents; code invoices to expense categories

oEnter expense data into QuickBooks and compare actual vs. budgeted project costs

oSummarize timesheets for all employees; coordinate with payroll company

oWork closely with Project Manager with regard to proposals, purchase orders and productivity analysis reports

oPerform additional assignments per management’s direction

oOrganized functions and travel itineraries

oResponsible for Vice President’s personal accounts; insurance, mortgage, boats, cleaning services, etc.

McGilicudddy's Lakeside Taphouse, Loch Arbour, NJ 2012 - 2016

Bartender/Customer Service Manager

Created and served classic and custom cocktails to bar patrons with care and hospitality

Managed all bar operations; ensuring that quality and standards met the expectations of the customers and the owner on a daily basis.

Managed the opening and closing of the restaurant

Maintained service and sanitation standards at the bar

Monitored alcohol beverage service in compliance with local laws

Provided creative, efficient and knowledgeable alcoholic beverage and food service to customers

Handled guest problems and complaints behind the bar and on the floor

Trained and managed bar staff with regard to proper drink preparations, creative cocktail suggestions, food menu and customer service

Maintained inventory

Assisted servers, hostesses, food runners, bar backs and other bartenders when needed

Various additional duties as assigned: Entering specials into Micros, maintaining cleanliness outside establishment, human resource tasks

Built a rapport with regular patrons and created new ones

Responsible for the daily cash and credit cards being in balance

Calculated bar tabs; collected and processed cash and credit card payments

Served tables when needed

Charlie Browns, Millburn, Matawan, Tinton Falls, Lakewood,

Keyport, Scotch Plains, Hamilton, N.J.

1985 - 2010

Bartender, Service Trainer, Server, Hostess

Trained bar staff on knowledge about liquor and beverages

Prepared standardized drinks as well as customized ones

Suggestive selling of menu items and drink options

Stock keeping and maintained records

Poured and served wine, beer, and other drinks and beverages

Checked identification of customers to ensure that they are of legal drinking age

Maintained cleanliness of bars, tables, and work areas

Managed bar operations/ maintained liquor and bar supplies

Welcomed patrons and customers as they arrive

Directed and escorted guests to their seats

Ensured the accuracy and quantity of every order

Serve food as it arrives and refill glasses

Prepare tables by laying tablecloth and dishes

Proficient in computer systems

URS Corporation, Federal Support Services, Joint Base M-D-L, Lakehurst, NJ 2011 - 2012

Program Management Support Specialist for a Warehousing Facility in Logistics

oResponsible for reset program implementation on government contracts for Aircraft Vibration Analyzers, Digital Aircraft Weighing Systems and Non-Destructive Diagnostic Testing Equipment

oProvided integrated logistics support for Aircraft Intermediate Maintenance (AVIM) Shelter program

oAccountable for the inventory and calibration of complex calibration equipment for AVIM Shelters

oMaintenance of stock levels in warehouse/loss prevention

oSecure, lead and support resource teams during program lifecycle

oConsult client through execution of program management tasks

oTrack project deliverables - prepare and report status to customer; analyze and track project budgets via Microsoft Project

oPrimary Program interface for the prioritization and resolution of issues and support of customer goals and objectives

oSupervisor for Local 35 Union members

DeVry University, North Brunswick, NJ

2009 - 2011

Adjunct Professor for the College of Business and Management

oInstruct students in the areas of business knowledge, decision-making skills, team leadership and common goals

oInstruct on how to implement and apply technical and non-technical solutions to business processes and systems.

oFacilitate an understanding of the legal, ethical and human value implications of personal, social and business activities while supporting the facilitation of lifelong professional development

oLeverage multiple instructional methodologies in a blended format

oResponsible for maintaining compliance with academic guidelines per DeVry University policy and FERPA (Family Educational, Rights and Privacy Act) guidelines

DeVry University, North Brunswick, NJ

2005 - 2009

Assistant Registrar/ Student Finance Consultant

oManaged and coordinated New Student Registration for DeVry University and Keller Graduate School of Management

oExpedited the workflow of banking and all monetary transactions

oManaged transcript evaluations, transfer credits, student certifications and application updates

oAccepted and verified all required Admission documents

oManaged Foreign Credential Evaluations in compliance with the Department of Education

oPrepared graduation audits, SAP, and head-count reports, attendance warnings and dismissals, grade changes

oManaged academic transcripts

oCoordination of training for enrollment policies, procedures and system updates utilizing Banner and Oracle systems

oConsulted students and parents in the completion of Title IV, Federal PLUS and alternative loans, entrance and exit interviews, aid forms/applications.

oOffered individualized financial planning consultation

oReconciled account delinquencies and monthly account receivables for 275 students

oManaged seven student Finance Consultants

oMaintained administrative financial records in compliance with Federal and State regulations

oCreated and processed financial aid packages and file reviews/certifications

oAdministered the Health Insurance program

oLed financial aid workshops for new students

oActive participant in Scrub Committee in conjunction for new student enrollment

Smolin, Lupin & Co., LLC, Accountants and Consultants, Red Bank, NJ

2004 - 2005

Administrative Assistant

oProcessed corporate and individual tax returns

oMaintained tax database for corporate and individual clients

oMaintained corporate and individual files, processed and distributed weekly reports

oPrepared and processed $500,000 in monthly billing and cash receipts

oCreated financial reports, engagement and representation letters, proposals and agendas

oPrepared written and internet correspondence and organized corporate functions

oCoordinated travel arrangements for partners

oPrioritized all incoming telephone and email correspondence

oInterfaced with corporate and personal contacts (including on the phone, in-person, and over email) in a polished, professional, and discreet manner

oDetailed the coordination of scheduled business and personal appointments

oMonitored schedules and ensured meetings and phone appointments happen on time

oCoordination of all travel for corporate and personal needs including ground transportation, specific flight scheduling, hotel booking and special requests

oPrepared detailed itineraries including confirmation, flight and seat numbers, as well as a comprehensive list of relevant contacts

oDocumented and submitted expense reports to the business office

oCreated PowerPoint presentations as requested

Sukel, Brodman & Associates, P. A., Morganville, NJ

2002 - 2004

Executive Assistant

oProvided administrative, technical and organizational support to a Municipal Court Judge and two tax attorneys

oManaged all office operations, scheduling, purchasing, employee benefits, payroll, computer training and maintenance

oManaged corporate and personal financial accounts, business and trust accounts

oBilled and collected $500,000 a month in receivables and payables

oDistributed and collected funds in excess of $20K a month pertaining to real estate transactions

oMaintained company website

oOrganized corporate functions

oManaged the day-to-day administrative affairs of the office. Scheduled all appointments and other commitments. Provided the attorneys with background information and/or supporting documents in preparation for scheduled appointments, meetings, speaking engagements, conferences, interviews, etc.

oManaged all travel arrangements

oPersonal assistant to managing partner

EDUCATION

Keller Graduate School of Management, Chicago, IL

MASTER OF PROJECT MANAGEMENT, 2008

DeVry University, North Brunswick, NJ

BACHELOR OF SCIENCE IN COMPUTER INFORMATION SYSTEMS, 2005

CERTIFICATIONS/LICENSURE

Secret Level Security Clearance, Defense Industrial Security Clearance Office

Safety Trained Supervisor in General Industry

Serve-Safe Certified

T.I.P.S Certified



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